Swift
  1. Swift
  2. SWIFT-25137

fault with heating controller

        Details

        • Type: Panel/Plinth Heater & Fires (4 Weeks) Panel/Plinth Heater & Fires (4 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Undecided
        • Plot:
          B053
        • Serial:
          032654h
        • Model:
          ardenne
        • Year:
          2020
        • Size:
          28x12
        • ID Number:
          SBH011285
        • Status Colour:
          Complete Complete
        • Stock_Number:
          36775
        • Times Scheduled:
          1
        • Park_Company:
           Golden Cap Caravan Park - WDLH
        • Park_Postcode:
          DT6 6JX
        • Park_Contact:
          Jen
        • Park_Phone:
          01297480010
        • Park_Email:
          caravanholidayhomes1@wdlh.co.uk
        • Park_Code:
          GOLD02
        • Park_Key_Account:
          Yes
        • SLA Status:

          Description

          customer has been in touch with morco and they have advised they need to replace the heating thermostat/controller
          1. Capture.PNG
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          2. Capture.PNG
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          3. Capture.PNG
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          4. completed.png
            267 kB

            Activity

            Ascending order - Click to sort in descending order
            Claire Folland created issue -
            Claire Folland made changes -
            Field Original Value New Value
            Summary CLONE - cracks where the tray meets the wall fault with heating controller
            Issue Type Toilet/Shower (8 Weeks) [ 41 ] Panel/Plinth Heater & Fires (4 Weeks) [ 23 ]
            Description customer has been in touch with morco and they have advised they need to replace the heating thermostat/controller
            Claire Folland made changes -
            Attachment Capture.PNG [ 283671 ]
            Claire Folland made changes -
            Attachment Capture.PNG [ 283672 ]
            Claire Folland made changes -
            Attachment Capture.PNG [ 283677 ]
            Claire Folland made changes -
            ID Number SBH011285
            Hide
            Permalink
            Claire Folland added a comment -
            received email from park, submitted into swift
            Show
            Claire Folland added a comment - received email from park, submitted into swift
            Claire Folland made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Claire Folland made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Hide
            Permalink
            Claire Folland added a comment -
            Jo at Morco is dealing with this, arranging for part to be sent to site
            Show
            Claire Folland added a comment - Jo at Morco is dealing with this, arranging for part to be sent to site
            Charleen Sibley made changes -
            Attachment completed.png [ 284122 ]
            Hide
            Permalink
            Charleen Sibley added a comment -
            completed parts sent to the park - park to fit.
            Show
            Charleen Sibley added a comment - completed parts sent to the park - park to fit.
            Charleen Sibley made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Charleen Sibley made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Plot
            Charleen Sibley made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Claire Folland [ claire ] Ellie W [ temp ]
            Charleen Sibley made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Charleen Sibley made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Charleen Sibley [ charleen sibley ]
            Resolution Completed [ 1 ]
            Charleen Sibley made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Claire Folland made changes -
            Resolution Completed [ 1 ]
            Status Complete [ 6 ] Reopened [ 4 ]
            Claire Folland made changes -
            Attachment Capture.PNG [ 284619 ]
            Claire Folland made changes -
            Resolution Completed [ 1 ]
            Status Reopened [ 4 ] Complete [ 6 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		19m 9s 1 Claire Folland 20/Oct/20 10:47 AM
            Submitted Submitted Acknowledged Acknowledged
            		3d 51m 1 Claire Folland 23/Oct/20 11:39 AM
            Acknowledged Acknowledged Worksheet Issued Worksheet Issued
            		2d 22h 45m 1 charleen sibley 26/Oct/20 9:25 AM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		2s 1 charleen sibley 26/Oct/20 9:25 AM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		1s 1 charleen sibley 26/Oct/20 9:25 AM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		3s 1 charleen sibley 26/Oct/20 9:25 AM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		3s 1 charleen sibley 26/Oct/20 9:25 AM
            Resolved Resolved Complete Complete
            		2s 1 charleen sibley 26/Oct/20 9:25 AM
            Complete Complete Reopened Reopened
            		9d 4h 52m 1 Claire Folland 04/Nov/20 2:18 PM
            Reopened Reopened Complete Complete
            		11s 1 Claire Folland 04/Nov/20 2:18 PM

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                Dates

                • Due:
                  Created:
                  Updated: