Swift
  1. Swift
  2. SWIFT-25565

TV Ariels were all wrong on arrival - the park have said they are not fit for purpose. The wiring was fitted wrong in the factory and the connections were not put in the right place on the production line.

        Details

        • Type: Floor (8 Weeks) Floor (8 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Undecided
        • Serial:
          032799h
        • Manufacturer:
          Swift
        • Model:
          Ardennes
        • Year:
          2020
        • Size:
          38x12
        • ID Number:
          SBH011575
        • Status Colour:
          Complete Complete
        • Stock_Number:
          37216
        • Times Scheduled:
          0
        • Park_Company:
           Monkey Tree Holiday Park
        • Park_Postcode:
          TR8 5QR
        • Park_Contact:
          Lisa
        • Park_Phone:
          01872571999
        • Park_Email:
          admin@walkerdevelopments.co.uk
        • Park_Code:
          MONK01
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:

          Activity

          Ascending order - Click to sort in descending order
          Charleen Sibley created issue -
          Charleen Sibley made changes -
          Field Original Value New Value
          Park_Contact richard walker
          Park_Postcode TR8 5QL
          Park_Email CraigWassell@monkeytreeholidaypark.co.uk or enquiries@monkeytreeholidaypark.co.uk
          Park_Phone 01872572032
          Park_Code MONK01
          Park_Key_Account Yes
          Park_Address2 Rejerrah
          Park_City Newquay
          Park_Address Monkey Tree Caravan Park
          Charleen Sibley made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          ID Number SBH011575
          Charleen Sibley made changes -
          Stock_Number 37216
          Hide
          Permalink
          Charleen Sibley added a comment -
          these are sat on query from Swift as the vans were delivered in December 2019 - I have issued a worksheet for Duncan to attend and find out how the problem can be resolved.
          Show
          Charleen Sibley added a comment - these are sat on query from Swift as the vans were delivered in December 2019 - I have issued a worksheet for Duncan to attend and find out how the problem can be resolved.
          Charleen Sibley made changes -
          Status Submitted [ 10001 ] Awaiting Customer Info [ 10012 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          Not a warranty issue
          Show
          Charleen Sibley added a comment - Not a warranty issue
          Charleen Sibley made changes -
          Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
          Charleen Sibley made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Charleen Sibley made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Charleen Sibley made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Charleen Sibley made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Claire Folland made changes -
          Attachment Capture.PNG [ 291691 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Reopened [ 4 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		1m 43s 1 charleen sibley 23/Feb/21 12:35 PM
          Submitted Submitted Awaiting Customer Info Awaiting Customer Info
          		6d 40m 1 charleen sibley 01/Mar/21 1:15 PM
          Awaiting Customer Info Awaiting Customer Info Submitted Submitted
          		7d 22h 14m 1 charleen sibley 09/Mar/21 11:29 AM
          Submitted Submitted Acknowledged Acknowledged
          		4s 1 charleen sibley 09/Mar/21 11:30 AM
          Acknowledged Acknowledged Rejected Rejected
          		3s 1 charleen sibley 09/Mar/21 11:30 AM
          Rejected Rejected Resolved Resolved
          		2s 1 charleen sibley 09/Mar/21 11:30 AM
          Resolved Resolved Complete Complete
          		3s 1 charleen sibley 09/Mar/21 11:30 AM
          Complete Complete Reopened Reopened
          		3d 51m 1 Claire Folland 12/Mar/21 12:22 PM
          Reopened Reopened Complete Complete
          		19s 1 Claire Folland 12/Mar/21 12:22 PM

            People

            • Assignee:
              Charleen Sibley
              Reporter:
              Charleen Sibley
              Participants:
            • Watchers:
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              Dates

              • Created:
                Updated: