Swift
  1. Swift
  2. SWIFT-25924

Grill is very slow to warm up, takes for ever for anything to cook.

        Details

        • Type: Grill Grill
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Undecided
        • Plot:
          23
        • Serial:
          032928h
        • Manufacturer:
          Swift
        • Model:
          Loire
        • Year:
          2020
        • Size:
          32x12
        • ID Number:
          SBH011753
        • Status Colour:
          Complete Complete
        • Stock_Number:
          37033
        • Times Scheduled:
          1
        • Park_Company:
           Northam Farm
        • Park_Postcode:
          TA8 2SE
        • Park_Contact:
          Phil Scott 07770747185
        • Park_Phone:
          01278 751244
        • Park_Email:
          Hannah [Sales@NorthamFarm.Co.UK]
        • Park_Code:
          NORT05
        • Park_Key_Account:
          Yes
        • SLA Status:

          Activity

          Ascending order - Click to sort in descending order
          Charleen Sibley created issue -
          Charleen Sibley made changes -
          Field Original Value New Value
          Park_Contact Phil Scott 07770747185
          Park_Postcode TA8 2SE
          Park_Email Hannah [Sales@NorthamFarm.Co.UK]
          Park_Phone 01278 751244
          Park_Code NORT05
          Park_Key_Account Yes
          Park_Address2 Coast Road, Brean,
          Park_City Burnham on Sea
          Park_Address Northam Farm
          Charleen Sibley made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          ID Number SBH011753
          Charleen Sibley made changes -
          Attachment screenshot-1.png [ 295727 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Park have emailed chasing this, spoke to Rachael. she has not received an update, will give them a chase for us
          Show
          Claire Folland added a comment - Park have emailed chasing this, spoke to Rachael. she has not received an update, will give them a chase for us
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Hide
          Permalink
          Claire Folland added a comment -
          suppliers have advised they are sending a new grill injector direct to the site, emailed Ellis
          Show
          Claire Folland added a comment - suppliers have advised they are sending a new grill injector direct to the site, emailed Ellis
          Charleen Sibley made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Hide
          Permalink
          Charleen Sibley added a comment -
          This fault has been marked as COMPL by the supplier.
          ANDREWJ@FOCALPOINTFIRES.CO.UK - FOCAL POINT - 28/05/2021 11:36:46
          Show
          Charleen Sibley added a comment - This fault has been marked as COMPL by the supplier. ANDREWJ@FOCALPOINTFIRES.CO.UK - FOCAL POINT - 28/05/2021 11:36:46
          Charleen Sibley made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Charleen Sibley made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Charleen Sibley made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Charleen Sibley [ charleen sibley ] Ellie W [ temp ]
          Charleen Sibley made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Charleen Sibley made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Charleen Sibley [ charleen sibley ]
          Resolution Completed [ 1 ]
          Charleen Sibley made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Hide
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          Claire Folland added a comment -
          Park have advised they have not received part, emailed andrew at Focal point
          Show
          Claire Folland added a comment - Park have advised they have not received part, emailed andrew at Focal point
          Ben Mason (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Reopened [ 4 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		8m 24s 1 charleen sibley 26/Apr/21 11:03 AM
          Submitted Submitted Acknowledged Acknowledged
          		15d 5h 18m 1 Claire Folland 11/May/21 4:22 PM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		2s 1 Claire Folland 11/May/21 4:22 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		17d 22h 27m 1 charleen sibley 29/May/21 2:49 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		4s 1 charleen sibley 29/May/21 2:49 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		2s 1 charleen sibley 29/May/21 2:49 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		2s 1 charleen sibley 29/May/21 2:49 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		2s 1 charleen sibley 29/May/21 2:49 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		2s 1 charleen sibley 29/May/21 2:50 PM
          Resolved Resolved Complete Complete
          		2s 1 charleen sibley 29/May/21 2:50 PM
          Complete Complete Reopened Reopened
          		5d 22h 53m 1 Claire Folland 04/Jun/21 1:43 PM
          Reopened Reopened Complete Complete
          		766d 23h 54m 1 Ben Mason (Inactive) 11/Jul/23 1:38 PM

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              Dates

              • Created:
                Updated: