Details
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Type:
Small Fittings (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:surf99
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Park:Winkleigh
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Postcode:EX19 8DW
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Responsibility:SurfBay Attending
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Serial:3960h
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Model:Champagne
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Size:40 x 16
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ID Number:793577
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
There is a dent in the dishwasher door due to the larder cupboard door not being fitted properly and the storage basket fell out in transit, causing damage to the dishwasher door.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | PDI reports the larder unit was not fitted securely and fell off during transit. | PDI reports the larder unit was not fitted securely and fell off during transit bolts snapped. |
| Description | There is a dent in the dishwasher door due to the larder cupboard door not being fitted properly and the storage basket fell out in transit. | There is a dent in the dishwasher door due to the larder cupboard door not being fitted properly and the storage basket fell out in transit, causing damage to the dishwasher door. |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | sent via e-mail to Sarah |
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Adrienne Barwell (Inactive)
added a comment -
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Sam from Swift has asked me to e-mail her a break down of the quote for repairs to this unit, she will then order the parts
Show
Adrienne Barwell (Inactive)
added a comment - Sam from Swift has asked me to e-mail her a break down of the quote for repairs to this unit, she will then order the parts
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
have e-mailed sarah at swift to chase parts up
Show
Lorraine Pryor (Inactive)
added a comment - have e-mailed sarah at swift to chase parts up
| Attachment | screenshot-1.jpg [ 18907 ] |
| Attachment | screenshot-2.jpg [ 18959 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Parts Expected | 25/Oct/11 |
D/N 21284
Show
Linda Trunkfield (Inactive)
added a comment - D/N 21284
| Parts in | 27/Oct/11 5:08 PM | |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 11/Nov/11 |
| Priority | Normal [ 21 ] | High [ 23 ] |
part on order due in w/c 12 dec. I will re-opened this
Show
Lorraine Pryor (Inactive)
added a comment - part on order due in w/c 12 dec. I will re-opened this
| Attachment | screenshot-3.jpg [ 20070 ] |
| ID Number | sent via e-mail to Sarah | 793577 |
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Parts Expected | 25/Oct/11 | 13/Dec/11 |
| Work Scheduled | 11/Nov/11 |
| Workflow | Surfbay [ 49637 ] | Copy of Surfbay [ 54798 ] |
| Workflow | Copy of Surfbay [ 54798 ] | Surfbay [ 62053 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
chased via the critical list
Show
Adrienne Barwell (Inactive)
added a comment - chased via the critical list
D/N 23827
Complete larder unit received
Complete larder unit received
Show
Linda Trunkfield (Inactive)
added a comment - D/N 23827
Complete larder unit received
| Parts in | 27/Oct/11 5:08 PM | 06/Dec/11 1:33 PM |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
Keith says that a part is still missing, Linda to speak to him
Show
Adrienne Barwell (Inactive)
added a comment - Keith says that a part is still missing, Linda to speak to him
| Work Scheduled | 9/Dec/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
e-mailed linda to have look at this one
Show
Lorraine Pryor (Inactive)
added a comment - e-mailed linda to have look at this one
Still waiting for parts to complete this repair.
Show
Linda Trunkfield (Inactive)
added a comment - Still waiting for parts to complete this repair.
Steve has confirmed that they don't need any of the woodwork for the larder, they just need the metal framework.
Show
Adrienne Barwell (Inactive)
added a comment - Steve has confirmed that they don't need any of the woodwork for the larder, they just need the metal framework.
Chased Swift for the metal framework
Show
Adrienne Barwell (Inactive)
added a comment - Chased Swift for the metal framework
| Attachment | screenshot-4.jpg [ 20932 ] |
I have received an e-mail from Swift to confirm that part is in stock, swift are trying to get it send on next weeks delivery.
Show
Lorraine Pryor (Inactive)
added a comment - I have received an e-mail from Swift to confirm that part is in stock, swift are trying to get it send on next weeks delivery.
| Attachment | screenshot-5.jpg [ 20985 ] |
| Parts Expected | 13/Dec/11 | 17/Jan/12 |
no action taken today, need to see if part comes in tomorrow.
Show
Lorraine Pryor (Inactive)
added a comment - no action taken today, need to see if part comes in tomorrow.
This part should be on the delivery tomorrow
Show
Adrienne Barwell (Inactive)
added a comment - This part should be on the delivery tomorrow
| Attachment | screenshot-6.jpg [ 21075 ] |
Linda said parts might of come in, when she checks her order she will then update the system
Show
Lorraine Pryor (Inactive)
added a comment - Linda said parts might of come in, when she checks her order she will then update the system
<p>D/N 25177</p>
Show
Linda Trunkfield (Inactive)
added a comment - <p>D/N 25177</p>
.
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 9/Dec/11 | 26/Dec/11 |
| Work Scheduled | 26/Dec/11 | 23/Jan/12 |
| Work Scheduled | 23/Jan/12 | 30/Jan/12 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
comp by Keith
Show
Adrienne Barwell (Inactive)
added a comment - comp by Keith
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF31012012_00000.jpg [ 21622 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 62053 ] | Manufacturers ver 2.0 [ 89589 ] |
| Workflow | Manufacturers ver 2.0 [ 89589 ] | Manufacturers ver 2.1 [ 131580 ] |
| Workflow | Manufacturers ver 2.1 [ 131580 ] | Manufacturers ver 2.2 [ 148800 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5d 23h 47m | 1 | Linda Trunkfield (Inactive) | 04/Oct/11 1:24 PM | |||||
|
4s | 1 | Lorraine Pryor (Inactive) | 17/Nov/11 2:51 PM | |||||
|
13d 27m | 2 | Adrienne Barwell (Inactive) | 12/Dec/11 10:52 AM | |||||
|
9s | 2 | Adrienne Barwell (Inactive) | 12/Dec/11 10:52 AM | |||||
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4s | 1 | Adrienne Barwell (Inactive) | 12/Dec/11 10:52 AM | |||||
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6d 21h 44m | 2 | Adrienne Barwell (Inactive) | 12/Dec/11 10:52 AM | |||||
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13d 5h 47m | 3 | Adrienne Barwell (Inactive) | 12/Dec/11 10:52 AM | |||||
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60d 1h 3m | 3 | Linda Trunkfield (Inactive) | 18/Jan/12 1:00 PM | |||||
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31s | 3 | Linda Trunkfield (Inactive) | 18/Jan/12 1:00 PM | |||||
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13d 14h 57m | 3 | Adrienne Barwell (Inactive) | 19/Jan/12 8:24 AM | |||||
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8d 3h 8m | 1 | Adrienne Barwell (Inactive) | 27/Jan/12 11:33 AM | |||||
|
3d 23h 26m | 1 | Adrienne Barwell (Inactive) | 31/Jan/12 11:00 AM | |||||
|
4m 26s | 1 | Adrienne Barwell (Inactive) | 31/Jan/12 11:04 AM |
