Details
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Type:
Small Fittings (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:surf99
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Park:Winkleigh
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Postcode:EX19 8DW
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Responsibility:SurfBay Attending
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Serial:3960h
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Model:Champagne
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Size:40 x 16
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ID Number:793577
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
There is a dent in the dishwasher door due to the larder cupboard door not being fitted properly and the storage basket fell out in transit, causing damage to the dishwasher door.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | PDI reports the larder unit was not fitted securely and fell off during transit. | PDI reports the larder unit was not fitted securely and fell off during transit bolts snapped. |
| Description | There is a dent in the dishwasher door due to the larder cupboard door not being fitted properly and the storage basket fell out in transit. | There is a dent in the dishwasher door due to the larder cupboard door not being fitted properly and the storage basket fell out in transit, causing damage to the dishwasher door. |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | sent via e-mail to Sarah |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-1.jpg [ 18907 ] |
| Attachment | screenshot-2.jpg [ 18959 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Parts Expected | 25/Oct/11 |
| Parts in | 27/Oct/11 5:08 PM | |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 11/Nov/11 |
| Priority | Normal [ 21 ] | High [ 23 ] |
| Attachment | screenshot-3.jpg [ 20070 ] |
| ID Number | sent via e-mail to Sarah | 793577 |
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Status | Reopened [ 4 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Parts Expected | 25/Oct/11 | 13/Dec/11 |
| Work Scheduled | 11/Nov/11 |
| Workflow | Surfbay [ 49637 ] | Copy of Surfbay [ 54798 ] |
| Workflow | Copy of Surfbay [ 54798 ] | Surfbay [ 62053 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
| Parts in | 27/Oct/11 5:08 PM | 06/Dec/11 1:33 PM |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Work Scheduled | 9/Dec/11 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Resolution | Completed [ 1 ] | |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-4.jpg [ 20932 ] |
| Attachment | screenshot-5.jpg [ 20985 ] |
| Parts Expected | 13/Dec/11 | 17/Jan/12 |
| Attachment | screenshot-6.jpg [ 21075 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 9/Dec/11 | 26/Dec/11 |
| Work Scheduled | 26/Dec/11 | 23/Jan/12 |
| Work Scheduled | 23/Jan/12 | 30/Jan/12 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF31012012_00000.jpg [ 21622 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 62053 ] | Manufacturers ver 2.0 [ 89589 ] |
| Workflow | Manufacturers ver 2.0 [ 89589 ] | Manufacturers ver 2.1 [ 131580 ] |
| Workflow | Manufacturers ver 2.1 [ 131580 ] | Manufacturers ver 2.2 [ 148800 ] |