Details
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Type:
Oven (2 Weeks)
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Status: Awaiting Payment
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:SurfBay Attending
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Plot:L2
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Hire_or_Retail:Retail
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Serial:035582H
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Manufacturer:Swift
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Model:Burgundy
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Year:2021
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Size:36x12
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ID Number:SBH012354 / 90
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Status Colour:
Awaiting Payment
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Stock_Number:38199
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Times Scheduled:1
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Park_Company:Treyarnon Bay Caravan Park Ltd
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Park_Postcode:PL28 8JP
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Park_Phone:01841 520681 // 01841 520653
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Park_Email:admin@treyarnonbayholidays.co.uk
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Park_Code:TREY01
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL28 8JP | |
| Park_Email | hello@treyarnonbayholidays.co.uk | |
| Park_Phone | 01841 520681 // 01841 520653 | |
| Park_Code | TREY01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | St Merryn | |
| Park_City | Padstow | |
| Park_Address | JB Old Ltd, t/a Treyarnon Bay Caravan Park |
| Attachment | L2 hob top.jpg [ 307844 ] | |
| Attachment | L2 oven 4.jpg [ 307845 ] | |
| Attachment | L2oven.jpg [ 307846 ] | |
| Attachment | L2oven2.jpg [ 307847 ] | |
| Attachment | L2oven3.jpg [ 307848 ] | |
| Attachment | L2oven6.jpg [ 307849 ] | |
| Attachment | L2panstand.jpg [ 307850 ] |
| ID Number | SBH012354 / 90 |
Hide
Emma Harrison (Inactive)
added a comment -
Permalink
Submitted to Swift
Show
Emma Harrison (Inactive)
added a comment - Submitted to Swift
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Acknowledged by Swift, referred to Thetford
Show
Emma Harrison (Inactive)
added a comment - Acknowledged by Swift, referred to Thetford
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Thetford have rejected:
The markings appear to be caused by some kind of corrosive material coming into contact with the appliances, for example a harsh cleaning substance perhaps? This cannot occur without external influences and as such is not deemed as manufacturing warranty.
Have emailed the customer to advise.
The markings appear to be caused by some kind of corrosive material coming into contact with the appliances, for example a harsh cleaning substance perhaps? This cannot occur without external influences and as such is not deemed as manufacturing warranty.
Have emailed the customer to advise.
Show
Emma Harrison (Inactive)
added a comment - Thetford have rejected:
The markings appear to be caused by some kind of corrosive material coming into contact with the appliances, for example a harsh cleaning substance perhaps? This cannot occur without external influences and as such is not deemed as manufacturing warranty.
Have emailed the customer to advise.
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Assignee | Emma Harrison [ emma ] |
| Attachment | screenshot-1.png [ 309166 ] |
| Assignee | Emma Harrison [ emma ] |
Email from customer:
Sadly, I don’t agree with this comment from Thetford. No corrosive material has been used on the oven. Plus it’s been rarely used.
I will also add that a neighbouring new van has the exact same marks on there oven, so how do they explain this , that we have both used the same scourer ?
Hopefully you see my point . I will send over a pic of the other van and reference if needed when I’m back in October.
I have spoken to Steve who thinks its between the glass, he suggested we take the glass out to see if it does clean off - worksheet issed
Sadly, I don’t agree with this comment from Thetford. No corrosive material has been used on the oven. Plus it’s been rarely used.
I will also add that a neighbouring new van has the exact same marks on there oven, so how do they explain this , that we have both used the same scourer ?
Hopefully you see my point . I will send over a pic of the other van and reference if needed when I’m back in October.
I have spoken to Steve who thinks its between the glass, he suggested we take the glass out to see if it does clean off - worksheet issed
Show
Emma Harrison (Inactive)
added a comment - - edited Email from customer:
Sadly, I don’t agree with this comment from Thetford. No corrosive material has been used on the oven. Plus it’s been rarely used.
I will also add that a neighbouring new van has the exact same marks on there oven, so how do they explain this , that we have both used the same scourer ?
Hopefully you see my point . I will send over a pic of the other van and reference if needed when I’m back in October.
I have spoken to Steve who thinks its between the glass, he suggested we take the glass out to see if it does clean off - worksheet issed
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Emma Harrison [ emma ] | Adrienne Barwell [ adrienne ] |
| Assignee | Adrienne Barwell [ adrienne ] | Emma Harrison [ emma ] |
STeve attended 14/10/2021 He removed the glass from the oven door cleaned, all dirt is on the glass making it look burnt marks all cleaned off looks like new
Show
Heather Barbieri (Inactive)
added a comment - STeve attended 14/10/2021 He removed the glass from the oven door cleaned, all dirt is on the glass making it look burnt marks all cleaned off looks like new
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 14/Oct/21 | |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Emma Harrison [ emma ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | 487990 |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
28m 11s | 1 | Emma Harrison (Inactive) | 03/Sep/21 9:26 PM | |||||
|
9d 58m | 1 | Emma Harrison (Inactive) | 16/Sep/21 8:21 PM | |||||
|
5d 19h 56m | 1 | Emma Harrison (Inactive) | 22/Sep/21 4:17 PM | |||||
|
3s | 1 | Emma Harrison (Inactive) | 22/Sep/21 4:17 PM | |||||
|
4s | 1 | Emma Harrison (Inactive) | 22/Sep/21 4:17 PM | |||||
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3d 21h 56m | 2 | Emma Harrison (Inactive) | 22/Sep/21 4:17 PM | |||||
|
2s | 1 | Emma Harrison (Inactive) | 22/Sep/21 4:17 PM | |||||
|
38d 17h 30m | 1 | Heather Barbieri (Inactive) | 31/Oct/21 8:48 AM | |||||
|
2s | 1 | Heather Barbieri (Inactive) | 31/Oct/21 8:48 AM | |||||
|
173d 2h 36m | 1 | charleen sibley | 22/Apr/22 12:24 PM |
