Swift
  1. Swift
  2. SWIFT-27708

Boiler not working fault code L2 lockout - has been re-pressured but still not working - Ignition lockout and very noisy

        Details

        • Type: Boiler (2 Weeks) Boiler (2 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Undecided
        • Plot:
          67 - Mr & Mrs Worthington
        • Serial:
          034981H
        • Manufacturer:
          Swift
        • Model:
          Vendee
        • Year:
          2021
        • Size:
          40x12
        • ID Number:
          SBH012677
        • Status Colour:
          Complete Complete
        • Stock_Number:
          38250
        • Times Scheduled:
          1
        • Park_Company:
           Oaklands Park
        • Park_Postcode:
          PL13 2JS
        • Park_Contact:
          Nicky
        • Park_Phone:
          07342939494
        • Park_Email:
          Info@Oaklands-Park.co.uk
        • Park_Code:
          AOK01
        • Park_Key_Account:
          Yes
        • SLA Status:

          Description

          Boiler Serial Number: GB24 Series 3 AFN220467000 13995 2048 26/11/20
          1. PDF File
            CCF_000020.pdf
            244 kB
            Heather Barbieri
          2. PDF File
            CCF_000021.pdf
            1.58 MB
            Heather Barbieri

            Activity

            Ascending order - Click to sort in descending order
            Charleen Sibley created issue -
            Charleen Sibley made changes -
            Field Original Value New Value
            Park_Contact Nicky
            Park_Postcode PL13 2JS
            Park_Email Info@Oaklands-Park.co.uk
            Park_Phone 07342939494
            Park_Code AOK01
            Park_Key_Account Yes
            Park_Address2 Polperro
            Park_City Looe
            Park_Address Oaklands Park
            Charleen Sibley made changes -
            Description Boiler Serial Number: GB24 Series 3 AFN220467000 13995 2048 26/11/20
            Hide
            Permalink
            Charleen Sibley added a comment -
            Reported by the park today said I would submit through to Morco and they would pick it up first thing monday morning. They gave a different number to contact the park 07788316717 (on call number)
            Show
            Charleen Sibley added a comment - Reported by the park today said I would submit through to Morco and they would pick it up first thing monday morning. They gave a different number to contact the park 07788316717 (on call number)
            Charleen Sibley made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            ID Number SBH012677
            Hide
            Permalink
            Claire Folland added a comment -
            spoke to Jo, she needs more information from the park, she wants to send them an email if possible as you only re-pressure the system if there has been a leak, phoned the number char gave us, managed to get an email address, phoned Jo back, she will send the park an email
            Show
            Claire Folland added a comment - spoke to Jo, she needs more information from the park, she wants to send them an email if possible as you only re-pressure the system if there has been a leak, phoned the number char gave us, managed to get an email address, phoned Jo back, she will send the park an email
            Claire Folland made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Hide
            Permalink
            Claire Folland added a comment -
            Jo has been in touch with the park and arranged for an engineer to attend
            Show
            Claire Folland added a comment - Jo has been in touch with the park and arranged for an engineer to attend
            Hide
            Permalink
            Charleen Sibley added a comment -
            13/12 ENG ATT BLOCKED CONDENSATE TRAP NOT MORCO WARRANTY
            SALES@MORCOPRODUCTS.CO.UK - MORCO - 13/12/2021 15:12:27

            This fault has been marked as COMPL by the supplier.
            SALES@MORCOPRODUCTS.CO.UK - MORCO - 13/12/2021 15:12:3
            Show
            Charleen Sibley added a comment - 13/12 ENG ATT BLOCKED CONDENSATE TRAP NOT MORCO WARRANTY SALES@MORCOPRODUCTS.CO.UK - MORCO - 13/12/2021 15:12:27 This fault has been marked as COMPL by the supplier. SALES@MORCOPRODUCTS.CO.UK - MORCO - 13/12/2021 15:12:3
            Charleen Sibley made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Charleen Sibley made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Plot
            Charleen Sibley made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Charleen Sibley [ charleen sibley ] Ellie W [ temp ]
            Charleen Sibley made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Charleen Sibley made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Charleen Sibley [ charleen sibley ]
            Resolution Completed [ 1 ]
            Charleen Sibley made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            I have spoken to Nicky and advised Morco will attend tomorrow
            Show
            Heather Barbieri (Inactive) added a comment - I have spoken to Nicky and advised Morco will attend tomorrow
            Heather Barbieri (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Complete [ 6 ] Reopened [ 4 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            Fault code L2
            Show
            Heather Barbieri (Inactive) added a comment - Fault code L2
            Heather Barbieri (Inactive) made changes -
            Attachment CCF_000020.pdf [ 316336 ]
            Attachment CCF_000021.pdf [ 316337 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            Swift Supplier Referral Updated: SBH012773/1
            Swift Supplier Referral: SBH012773/1 has been updated by Morco
            Chassis: 034981H
            Owner:
            Dealer: Surf Bay Leisure
            Fault: Boiler no working showing Fault L2 Mr Worthington. Swift Vendee. OKL67 This failed before Christmas and engineer rebuilt boiler Oaklands Park PL13 2JS contact at park Nicky Oaklands 01503 262640
            Supplier Ref: 19885
            Comments:
            Status: COMPL
            Show
            Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH012773/1 Swift Supplier Referral: SBH012773/1 has been updated by Morco Chassis: 034981H Owner: Dealer: Surf Bay Leisure Fault: Boiler no working showing Fault L2 Mr Worthington. Swift Vendee. OKL67 This failed before Christmas and engineer rebuilt boiler Oaklands Park PL13 2JS contact at park Nicky Oaklands 01503 262640 Supplier Ref: 19885 Comments: Status: COMPL
            Heather Barbieri (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Reopened [ 4 ] Complete [ 6 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		13m 7s 1 charleen sibley 11/Dec/21 12:42 PM
            Submitted Submitted Acknowledged Acknowledged
            		2d 3m 1 Claire Folland 13/Dec/21 12:46 PM
            Acknowledged Acknowledged Worksheet Issued Worksheet Issued
            		22h 42m 1 charleen sibley 14/Dec/21 11:28 AM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		2s 1 charleen sibley 14/Dec/21 11:28 AM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		1s 1 charleen sibley 14/Dec/21 11:28 AM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		7s 1 charleen sibley 14/Dec/21 11:29 AM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		3s 1 charleen sibley 14/Dec/21 11:29 AM
            Resolved Resolved Complete Complete
            		3s 1 charleen sibley 14/Dec/21 11:29 AM
            Complete Complete Reopened Reopened
            		38d 2h 52m 1 Heather Barbieri (Inactive) 21/Jan/22 2:21 PM
            Reopened Reopened Complete Complete
            		9m 53s 1 Heather Barbieri (Inactive) 21/Jan/22 2:31 PM

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                Dates

                • Created:
                  Updated: