Details
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Type:
Internal Issues (1 Week)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Plot:F7
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Serial:035593H
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Manufacturer:Swift
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Model:Burgundy
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Year:2021
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Size:36x12
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ID Number:SBH013256 SBH014147
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Status Colour:
Complete
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Stock_Number:38107
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Times Scheduled:2
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Park_Company:Treyarnon Bay Caravan Park Ltd
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Park_Postcode:PL28 8JP
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Park_Phone:01841 520681 // 01841 520653
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Park_Email:admin@treyarnonbayholidays.co.uk
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Park_Code:TREY01
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
Activity
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Claire Folland
added a comment -
Permalink
springvale now want to collect the cushions, spoke to the customer, they live it in throughout the summer, they are so disappointed with the service they have received from the supplier that they have decided just to leave it, they have bought some throws which they will use instead
Show
Claire Folland
added a comment - springvale now want to collect the cushions, spoke to the customer, they live it in throughout the summer, they are so disappointed with the service they have received from the supplier that they have decided just to leave it, they have bought some throws which they will use instead
good morning The foams are different from the dining area to the lounge so i believe they are fully to spec , also the pictures seem to show staining can you confirm if this is the case please https://admin.homeserverepairs.co.uk/report_images/jb2146594_img64354d8d7a6c7.jpg not sure if you can open the picture karen
spoke to the customer, the engineer attended, the foam used around dining table is of a good quality, the foam used on other cushions are cheap and this is why they are starting to sag, he could not understand why they have used 2 different foams, replied to springvale on connect
spoke to the customer, the engineer attended, the foam used around dining table is of a good quality, the foam used on other cushions are cheap and this is why they are starting to sag, he could not understand why they have used 2 different foams, replied to springvale on connect
Show
Claire Folland
added a comment - good morning The foams are different from the dining area to the lounge so i believe they are fully to spec , also the pictures seem to show staining can you confirm if this is the case please https://admin.homeserverepairs.co.uk/report_images/jb2146594_img64354d8d7a6c7.jpg not sure if you can open the picture karen
spoke to the customer, the engineer attended, the foam used around dining table is of a good quality, the foam used on other cushions are cheap and this is why they are starting to sag, he could not understand why they have used 2 different foams, replied to springvale on connect
Jill phoned, not very happy they have not heard anything, advised i had been told homeserve had booked an appointment, it even says on the swift portal, whilst she was talking to me she found some weird message on her phone which she thought was a scam, she thinks this is from homeserve but it will not allow her to book an appointment, advised i needed to send springvale a message on the portal, she thinks the system is rubbish, advised i would call her back
Show
Claire Folland
added a comment - Jill phoned, not very happy they have not heard anything, advised i had been told homeserve had booked an appointment, it even says on the swift portal, whilst she was talking to me she found some weird message on her phone which she thought was a scam, she thinks this is from homeserve but it will not allow her to book an appointment, advised i needed to send springvale a message on the portal, she thinks the system is rubbish, advised i would call her back
Swift Supplier Referral Updated: SBH014147/1
Swift Supplier Referral: SBH014147/1 has been updated by Springvale
Chassis: 035593H
Owner:
Dealer: Surf Bay Leisure
Fault: reference previous claim cushion starting to look and feel tatty, customer has advised this is all of the cushions not just one, very unhappy nothing has been done, photo attached to previous claim Treyarnon Bay Caravan Park PL28 8JP plot f7
Supplier Ref: BOOK HOMESERVE
Comments:
Status: ACTON
Swift Supplier Referral: SBH014147/1 has been updated by Springvale
Chassis: 035593H
Owner:
Dealer: Surf Bay Leisure
Fault: reference previous claim cushion starting to look and feel tatty, customer has advised this is all of the cushions not just one, very unhappy nothing has been done, photo attached to previous claim Treyarnon Bay Caravan Park PL28 8JP plot f7
Supplier Ref: BOOK HOMESERVE
Comments:
Status: ACTON
Show
Heather Barbieri (Inactive)
added a comment - Swift Supplier Referral Updated: SBH014147/1
Swift Supplier Referral: SBH014147/1 has been updated by Springvale
Chassis: 035593H
Owner:
Dealer: Surf Bay Leisure
Fault: reference previous claim cushion starting to look and feel tatty, customer has advised this is all of the cushions not just one, very unhappy nothing has been done, photo attached to previous claim Treyarnon Bay Caravan Park PL28 8JP plot f7
Supplier Ref: BOOK HOMESERVE
Comments:
Status: ACTON
contact jill Richardson
07906018582
07906018582
Show
Heather Barbieri (Inactive)
added a comment - contact jill Richardson
07906018582
customer has phoned wanting an update, they are due to open their van beginning of April, checked swift portal, it only mentions 1 cushion, customer is confused as she reported all of the cushions look and feel tatty not just 1. looks like Heather arranged collection with park but cushion was not ready for suppliers to collect
the claim has now been closed on swift, submitted new claim, tried to call customer but no answer
the claim has now been closed on swift, submitted new claim, tried to call customer but no answer
Show
Claire Folland
added a comment - - edited customer has phoned wanting an update, they are due to open their van beginning of April, checked swift portal, it only mentions 1 cushion, customer is confused as she reported all of the cushions look and feel tatty not just 1. looks like Heather arranged collection with park but cushion was not ready for suppliers to collect
the claim has now been closed on swift, submitted new claim, tried to call customer but no answer
Swift Supplier Referral Updated: SBH013256/2
Swift Supplier Referral: SBH013256/2 has been updated by Springvale
Chassis: 035593H
Owner:
Dealer: Surf Bay Leisure
Fault: CORNER SEAT CUSHION STARTING TO LOOK AND FEEL SAGGY - Please refer to supplier
Supplier Ref: 13/01/23
Comments:
Status: COMPL
Swift Supplier Referral: SBH013256/2 has been updated by Springvale
Chassis: 035593H
Owner:
Dealer: Surf Bay Leisure
Fault: CORNER SEAT CUSHION STARTING TO LOOK AND FEEL SAGGY - Please refer to supplier
Supplier Ref: 13/01/23
Comments:
Status: COMPL
Show
Heather Barbieri (Inactive)
added a comment - Swift Supplier Referral Updated: SBH013256/2
Swift Supplier Referral: SBH013256/2 has been updated by Springvale
Chassis: 035593H
Owner:
Dealer: Surf Bay Leisure
Fault: CORNER SEAT CUSHION STARTING TO LOOK AND FEEL SAGGY - Please refer to supplier
Supplier Ref: 13/01/23
Comments:
Status: COMPL
Good afternoon
We have a claim regarding the above caravan that has tatty cushion seats the manufacturer is going to collect them but is asking which day in January the can come and collect them either the 16th or 23rd of January.
Please let me know and I will advise the manufacturer.
Kind regards
Heather
We have a claim regarding the above caravan that has tatty cushion seats the manufacturer is going to collect them but is asking which day in January the can come and collect them either the 16th or 23rd of January.
Please let me know and I will advise the manufacturer.
Kind regards
Heather
Show
Heather Barbieri (Inactive)
added a comment - Good afternoon
We have a claim regarding the above caravan that has tatty cushion seats the manufacturer is going to collect them but is asking which day in January the can come and collect them either the 16th or 23rd of January.
Please let me know and I will advise the manufacturer.
Kind regards
Heather
Swift Supplier Referral: SBH013256/2
Swift Supplier Referral: SBH013256/2 has been placed in query Springvale
Chassis: 035593H
Owner:
Dealer: Surf Bay Leisure
Fault: CORNER SEAT CUSHION STARTING TO LOOK AND FEEL SAGGY - Please refer to supplier
Supplier Ref: wait coll date
Comments:
Status: QUERY
Swift Supplier Referral: SBH013256/2 has been placed in query Springvale
Chassis: 035593H
Owner:
Dealer: Surf Bay Leisure
Fault: CORNER SEAT CUSHION STARTING TO LOOK AND FEEL SAGGY - Please refer to supplier
Supplier Ref: wait coll date
Comments:
Status: QUERY
Show
Heather Barbieri (Inactive)
added a comment - Swift Supplier Referral: SBH013256/2
Swift Supplier Referral: SBH013256/2 has been placed in query Springvale
Chassis: 035593H
Owner:
Dealer: Surf Bay Leisure
Fault: CORNER SEAT CUSHION STARTING TO LOOK AND FEEL SAGGY - Please refer to supplier
Supplier Ref: wait coll date
Comments:
Status: QUERY