Swift
  1. Swift
  2. SWIFT-28806

CUSHION STARTING TO LOOK AND FEEL TATTY

        Details

        • Type: Internal Issues (1 Week) Internal Issues (1 Week)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Plot:
          F7
        • Serial:
          035593H
        • Manufacturer:
          Swift
        • Model:
          Burgundy
        • Year:
          2021
        • Size:
          36x12
        • ID Number:
          SBH013256 SBH014147
        • Status Colour:
          Complete Complete
        • Stock_Number:
          38107
        • Times Scheduled:
          2
        • Park_Company:
           Treyarnon Bay Caravan Park Ltd
        • Park_Postcode:
          PL28 8JP
        • Park_Phone:
          01841 520681 // 01841 520653
        • Park_Email:
          admin@treyarnonbayholidays.co.uk
        • Park_Code:
          TREY01
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. Capture.PNG
          133 kB
        2. CUSHOIN.jpg
          253 kB
        3. f7.jpg
          284 kB

          Activity

          Ascending order - Click to sort in descending order
          Carly Lemon (Inactive) created issue -
          Carly Lemon (Inactive) made changes -
          Field Original Value New Value
          Park_Postcode PL28 8JP
          Park_Email hello@treyarnonbayholidays.co.uk
          Park_Phone  01841 520681 // 01841 520653
          Park_Code TREY01
          Park_Key_Account Yes
          Park_Address2 St Merryn
          Park_City Padstow
          Park_Address JB Old Ltd, t/a Treyarnon Bay Caravan Park
          Carly Lemon (Inactive) made changes -
          Summary CUSHOINS STARTING TO LOOK AND FEEL TATTY CUSHION STARTING TO LOOK AND FEEL TATTY
          Carly Lemon (Inactive) made changes -
          Attachment CUSHOIN.jpg [ 327817 ]
          Carly Lemon (Inactive) made changes -
          Project Chargeable Parts [ 10030 ] Swift [ 10018 ]
          Key CHARGE-4642 SWIFT-28806
          Workflow Chargeable Parts ver 2.0 [ 240281 ] Manufacturers ver 2.2 [ 240289 ]
          Invoice_Received No [ 10860 ]
          Carly Lemon (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          ID Number SBH013256
          Carly Lemon (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral: SBH013256/2
          Swift Supplier Referral: SBH013256/2 has been placed in query Springvale
          Chassis: 035593H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: CORNER SEAT CUSHION STARTING TO LOOK AND FEEL SAGGY - Please refer to supplier
          Supplier Ref: wait coll date
          Comments:
          Status: QUERY
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral: SBH013256/2 Swift Supplier Referral: SBH013256/2 has been placed in query Springvale Chassis: 035593H Owner: Dealer: Surf Bay Leisure Fault: CORNER SEAT CUSHION STARTING TO LOOK AND FEEL SAGGY - Please refer to supplier Supplier Ref: wait coll date Comments: Status: QUERY
          Claire Folland made changes -
          Attachment f7.jpg [ 336110 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Good afternoon

          We have a claim regarding the above caravan that has tatty cushion seats the manufacturer is going to collect them but is asking which day in January the can come and collect them either the 16th or 23rd of January.

          Please let me know and I will advise the manufacturer.

          Kind regards
          Heather
          Show
          Heather Barbieri (Inactive) added a comment - Good afternoon We have a claim regarding the above caravan that has tatty cushion seats the manufacturer is going to collect them but is asking which day in January the can come and collect them either the 16th or 23rd of January. Please let me know and I will advise the manufacturer. Kind regards Heather
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH013256/2
          Swift Supplier Referral: SBH013256/2 has been updated by Springvale
          Chassis: 035593H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: CORNER SEAT CUSHION STARTING TO LOOK AND FEEL SAGGY - Please refer to supplier
          Supplier Ref: 13/01/23
          Comments:
          Status: COMPL
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH013256/2 Swift Supplier Referral: SBH013256/2 has been updated by Springvale Chassis: 035593H Owner: Dealer: Surf Bay Leisure Fault: CORNER SEAT CUSHION STARTING TO LOOK AND FEEL SAGGY - Please refer to supplier Supplier Ref: 13/01/23 Comments: Status: COMPL
          Heather Barbieri (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Heather Barbieri (Inactive) made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Carly Lemon [ carly ] Heather Barbieri [ heather ]
          Plot
          Heather Barbieri (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Heather Barbieri [ heather ] Ellie W [ temp ]
          Heather Barbieri (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Heather Barbieri (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Heather Barbieri [ heather ]
          Resolution Completed [ 1 ]
          Heather Barbieri (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Heather Barbieri (Inactive) made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          Heather Barbieri (Inactive) made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Hide
          Permalink
          Claire Folland added a comment - - edited
          customer has phoned wanting an update, they are due to open their van beginning of April, checked swift portal, it only mentions 1 cushion, customer is confused as she reported all of the cushions look and feel tatty not just 1. looks like Heather arranged collection with park but cushion was not ready for suppliers to collect
          the claim has now been closed on swift, submitted new claim, tried to call customer but no answer
          Show
          Claire Folland added a comment - - edited customer has phoned wanting an update, they are due to open their van beginning of April, checked swift portal, it only mentions 1 cushion, customer is confused as she reported all of the cushions look and feel tatty not just 1. looks like Heather arranged collection with park but cushion was not ready for suppliers to collect the claim has now been closed on swift, submitted new claim, tried to call customer but no answer
          Claire Folland made changes -
          ID Number SBH013256 SBH013256 SBH014147
          Claire Folland made changes -
          Attachment Capture.PNG [ 352555 ]
          Claire Folland made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Heather Barbieri (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          contact jill Richardson
          07906018582
          Show
          Heather Barbieri (Inactive) added a comment - contact jill Richardson 07906018582
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014147/1
          Swift Supplier Referral: SBH014147/1 has been updated by Springvale
          Chassis: 035593H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: reference previous claim cushion starting to look and feel tatty, customer has advised this is all of the cushions not just one, very unhappy nothing has been done, photo attached to previous claim Treyarnon Bay Caravan Park PL28 8JP plot f7
          Supplier Ref: BOOK HOMESERVE
          Comments:
          Status: ACTON
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014147/1 Swift Supplier Referral: SBH014147/1 has been updated by Springvale Chassis: 035593H Owner: Dealer: Surf Bay Leisure Fault: reference previous claim cushion starting to look and feel tatty, customer has advised this is all of the cushions not just one, very unhappy nothing has been done, photo attached to previous claim Treyarnon Bay Caravan Park PL28 8JP plot f7 Supplier Ref: BOOK HOMESERVE Comments: Status: ACTON
          Hide
          Permalink
          Claire Folland added a comment -
          Jill phoned, not very happy they have not heard anything, advised i had been told homeserve had booked an appointment, it even says on the swift portal, whilst she was talking to me she found some weird message on her phone which she thought was a scam, she thinks this is from homeserve but it will not allow her to book an appointment, advised i needed to send springvale a message on the portal, she thinks the system is rubbish, advised i would call her back
          Show
          Claire Folland added a comment - Jill phoned, not very happy they have not heard anything, advised i had been told homeserve had booked an appointment, it even says on the swift portal, whilst she was talking to me she found some weird message on her phone which she thought was a scam, she thinks this is from homeserve but it will not allow her to book an appointment, advised i needed to send springvale a message on the portal, she thinks the system is rubbish, advised i would call her back
          Ben Mason (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Hide
          Permalink
          Claire Folland added a comment -
          good morning The foams are different from the dining area to the lounge so i believe they are fully to spec , also the pictures seem to show staining can you confirm if this is the case please https://admin.homeserverepairs.co.uk/report_images/jb2146594_img64354d8d7a6c7.jpg not sure if you can open the picture karen

          spoke to the customer, the engineer attended, the foam used around dining table is of a good quality, the foam used on other cushions are cheap and this is why they are starting to sag, he could not understand why they have used 2 different foams, replied to springvale on connect
          Show
          Claire Folland added a comment - good morning The foams are different from the dining area to the lounge so i believe they are fully to spec , also the pictures seem to show staining can you confirm if this is the case please https://admin.homeserverepairs.co.uk/report_images/jb2146594_img64354d8d7a6c7.jpg not sure if you can open the picture karen spoke to the customer, the engineer attended, the foam used around dining table is of a good quality, the foam used on other cushions are cheap and this is why they are starting to sag, he could not understand why they have used 2 different foams, replied to springvale on connect
          Hide
          Permalink
          Claire Folland added a comment -
          springvale now want to collect the cushions, spoke to the customer, they live it in throughout the summer, they are so disappointed with the service they have received from the supplier that they have decided just to leave it, they have bought some throws which they will use instead
          Show
          Claire Folland added a comment - springvale now want to collect the cushions, spoke to the customer, they live it in throughout the summer, they are so disappointed with the service they have received from the supplier that they have decided just to leave it, they have bought some throws which they will use instead
          Claire Folland made changes -
          Times Scheduled 1 2
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Heather Barbieri [ heather ] Ellie W [ temp ]
          Claire Folland made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Claire Folland made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Claire Folland [ claire ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		39m 2s 1 Carly Lemon (Inactive) 25/May/22 3:09 PM
          Complete Complete Complete Complete
          		22s 2 Heather Barbieri (Inactive) 10/Mar/23 11:52 AM
          Complete Complete Reopened Reopened
          		18d 3h 45m 1 Claire Folland 28/Mar/23 4:38 PM
          Reopened Reopened Submitted Submitted
          		8m 46s 1 Claire Folland 28/Mar/23 4:47 PM
          Submitted Submitted Acknowledged Acknowledged
          		5d 21h 44m 2 Heather Barbieri (Inactive) 31/Mar/23 3:48 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		387d 21h 28m 2 Ben Mason (Inactive) 11/Jul/23 2:18 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		30d 1h 18m 2 Claire Folland 10/Aug/23 3:37 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		11s 2 Claire Folland 10/Aug/23 3:37 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		7s 2 Claire Folland 10/Aug/23 3:37 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		8s 2 Claire Folland 10/Aug/23 3:37 PM
          Resolved Resolved Complete Complete
          		9s 2 Claire Folland 10/Aug/23 3:37 PM

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              Dates

              • Created:
                Updated:
                Resolved: