Details
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Type:
Oven (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:Wool02
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Park:woolacombe sands
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Postcode:EX34 7HW
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Responsibility:Goodwill
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Due Date | 2012-01-11 00:00:00.0 | 2012-02-02 00:00:00.0 |
| Issue Type | Furniture & Fittings (8 Weeks) [ 1 ] | Appliances (2 Weeks) [ 5 ] |
| Summary | CLONE - Swift are sourcing alternative cooker knobs for all the burgundy units at Woolacombe Sands | cooker knobs supplied by swift are incorrect |
| Attachment | screenshot-7.jpg [ 21191 ] |
<p>finally had a reply from the site re cooker knobs, they have advised me that they have been sent the wrong ones.<br /> I will check with linda if she will need these sent back, then we can order the correct ones.<br /> Linda has called dave to talk to him, he advised linda that he fitted the knobs and they just turn round/round!! he ended buy some knobs himself. Linda will speak to saran at swift to see how she wants to deal with this</p>
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Lorraine Pryor (Inactive)
added a comment - <p>finally had a reply from the site re cooker knobs, they have advised me that they have been sent the wrong ones.<br /> I will check with linda if she will need these sent back, then we can order the correct ones.<br /> Linda has called dave to talk to him, he advised linda that he fitted the knobs and they just turn round/round!! he ended buy some knobs himself. Linda will speak to saran at swift to see how she wants to deal with this</p>
<p>(this is linda notes-dated 18th jan) I have spoken to Sarah she has asked me to send her an e-mail which I have done and she will talk to Spinflo - Sarah said that they have sent these knobs to other parks and they have not has any problems.</p>
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Lorraine Pryor (Inactive)
added a comment - <p>(this is linda notes-dated 18th jan) I have spoken to Sarah she has asked me to send her an e-mail which I have done and she will talk to Spinflo - Sarah said that they have sent these knobs to other parks and they have not has any problems.</p>
<p style="text-align: left;">E-mail received from Sarah asking for the part number from Arleigh for the cooker knbs the site purchased , when I spoke to Dave he advised that they had purchased the same knobs as the original - the part number from Arleigh is NSC266, I have e-mailed Sarah and advised.</p>
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Linda Trunkfield (Inactive)
added a comment - <p style="text-align: left;">E-mail received from Sarah asking for the part number from Arleigh for the cooker knbs the site purchased , when I spoke to Dave he advised that they had purchased the same knobs as the original - the part number from Arleigh is NSC266, I have e-mailed Sarah and advised.</p>
NO ACTION TAKEN AS LINDA IS DEALING WITH SARAH AT SWIFT
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Lorraine Pryor (Inactive)
added a comment - - edited NO ACTION TAKEN AS LINDA IS DEALING WITH SARAH AT SWIFT
| Status | Open [ 1 ] | Submitted [ 10001 ] |
I have received an e-mail from Sarah asking what action we would like to take on this matter, I have left a voice mail for Dave to give me a call so we can discuss this issue.
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Linda Trunkfield (Inactive)
added a comment - I have received an e-mail from Sarah asking what action we would like to take on this matter, I have left a voice mail for Dave to give me a call so we can discuss this issue.
I have spoken to Dave and he would like us to get him some of the original cooker knobs, he has already replaced some of the knobs at his own expense but is not worried about them so long as he gets some replacements so he can change any that go in the future.
I have spoken to and e-mailed Sarah asking for her to arrange for some replacements to be sent.
I have spoken to and e-mailed Sarah asking for her to arrange for some replacements to be sent.
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Linda Trunkfield (Inactive)
added a comment - I have spoken to Dave and he would like us to get him some of the original cooker knobs, he has already replaced some of the knobs at his own expense but is not worried about them so long as he gets some replacements so he can change any that go in the future.
I have spoken to and e-mailed Sarah asking for her to arrange for some replacements to be sent.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Priority | Normal [ 21 ] | High [ 23 ] |
I have e-mailed Swift to see if they have sent the knobs to the park yet?
Awaiting a reply
Awaiting a reply
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Lorraine Pryor (Inactive)
added a comment - I have e-mailed Swift to see if they have sent the knobs to the park yet?
Awaiting a reply
| Priority | High [ 23 ] | Critical [ 24 ] |
chased Julie Clark
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Adrienne Barwell (Inactive)
added a comment - chased Julie Clark
I have called swift to see if they have sent these knobs to the park yet, I spoke to Sam who really didn't know anything about this and said that the file is a mess.. She is going to talk to sarah , then call me back.
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Lorraine Pryor (Inactive)
added a comment - I have called swift to see if they have sent these knobs to the park yet, I spoke to Sam who really didn't know anything about this and said that the file is a mess.. She is going to talk to sarah , then call me back.
Called swift spoken to sam she said that Sarah thinks it completed?
I have called Dave and he has advised me that the swift rep has been in and given him some knobs and also sent some in the post. He is happy with this now,so I will close this off now.
I have called Dave and he has advised me that the swift rep has been in and given him some knobs and also sent some in the post. He is happy with this now,so I will close this off now.
Show
Lorraine Pryor (Inactive)
added a comment - Called swift spoken to sam she said that Sarah thinks it completed?
I have called Dave and he has advised me that the swift rep has been in and given him some knobs and also sent some in the post. He is happy with this now,so I will close this off now.
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 65257 ] | Manufacturers ver 2.0 [ 88667 ] |
| Workflow | Manufacturers ver 2.0 [ 88667 ] | Manufacturers ver 2.1 [ 127921 ] |
| Workflow | Manufacturers ver 2.1 [ 127921 ] | Manufacturers ver 2.2 [ 145306 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5d 20h 24m | 1 | Linda Trunkfield (Inactive) | 25/Jan/12 10:51 AM | |||||
|
28d 38m | 1 | Linda Trunkfield (Inactive) | 22/Feb/12 11:30 AM | |||||
|
6s | 1 | Linda Trunkfield (Inactive) | 22/Feb/12 11:30 AM | |||||
|
63d 21h 59m | 1 | Lorraine Pryor (Inactive) | 26/Apr/12 10:30 AM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 26/Apr/12 10:30 AM | |||||
|
3s | 1 | Lorraine Pryor (Inactive) | 26/Apr/12 10:30 AM | |||||
|
3s | 1 | Lorraine Pryor (Inactive) | 26/Apr/12 10:30 AM | |||||
|
4s | 1 | Lorraine Pryor (Inactive) | 26/Apr/12 10:30 AM |
<p>Asked if she could put it on an email to Linda and we will look at it today, checked Linda's emails, have not received email yet</p>