Swift
  1. Swift
  2. SWIFT-30810

All Kitchen base units and top doors in the kitchen and lounge de-laminating

        Details

        • Type: Agreed Date/ End of season Agreed Date/ End of season
        • Status: Awaiting Payment
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          66
        • Hire_or_Retail:
          Retail
        • Serial:
          031980H
        • Manufacturer:
          SWIFT
        • Model:
          Margaux
        • Year:
          2020
        • Size:
          38 x 12
        • ID Number:
          SBH014578/60
        • Status Colour:
          Awaiting Payment Awaiting Payment
        • Stock_Number:
          36910
        • Times Scheduled:
          3
        • Park_Company:
           Surf Bay Holiday Park
        • Park_Postcode:
          EX39 1HD
        • Park_Contact:
          Mr Taylor
        • Park_Phone:
          01237 471833
        • Park_Email:
          surfbayholidaypark@surfbay.co.uk
        • Park_Code:
          SURF02
        • Park_Key_Account:
          No
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. PDF File
          CCF_000568.pdf
          399 kB
          Claire Folland
        1. Capture.JPG
          88 kB
        2. Capture.PNG
          115 kB
        3. Pitch 66 Doors 1.jpg
          504 kB
        4. Pitch 66 Doors 1.jpg
          504 kB
        5. Pitch 66 Doors 2.jpg
          657 kB
        6. Pitch 66 Doors 2.jpg
          657 kB
        7. Pitch 66 Doors 3.jpg
          577 kB
        8. Pitch 66 Doors 3.jpg
          577 kB
        9. Pitch 66 Doors 4.jpg
          950 kB
        10. Pitch 66 Doors 4.jpg
          950 kB
        11. screenshot-1.png
          316 kB
        12. screenshot-2.png
          179 kB
        13. screenshot-3.png
          259 kB
        14. screenshot-4.png
          111 kB
        15. screenshot-5.png
          225 kB
        16. screenshot-6.png
          221 kB
        17. screenshot-7.png
          138 kB
        18. screenshot-8.png
          211 kB

          Issue Links

          Same Van

          Internal Issues (1 Week) - Internal SurfBay Issues GW-10321 Kitchen - Replace freezer door as previous one was damaged

          • Normal - Normal Priority
          • Awaiting Quote

            Activity

            Ascending order - Click to sort in descending order
            Heather Barbieri (Inactive) created issue -
            Heather Barbieri (Inactive) made changes -
            Field Original Value New Value
            Park_Contact Mr Taylor
            Park_Postcode EX39 1HD
            Park_Email surfbayholidaypark@surfbay.co.uk
            Park_Phone 01237 471833
            Park_Code SURF02
            Park_Key_Account No
            Park_Address2 Golf Links Road
            Park_City Westward Ho!
            Park_Address Surf Bay Holiday Park
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            I have requested a per for the doors
            Show
            Heather Barbieri (Inactive) added a comment - I have requested a per for the doors
            Heather Barbieri (Inactive) made changes -
            Attachment Pitch 66 Doors 1.jpg [ 349789 ]
            Attachment Pitch 66 Doors 2.jpg [ 349790 ]
            Attachment Pitch 66 Doors 3.jpg [ 349791 ]
            Attachment Pitch 66 Doors 4.jpg [ 349792 ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-1.png [ 349793 ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-2.png [ 350336 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            Our Response: 1722492 DR 716x321 ES06969 RIVER STONE Quantity: 1 1723670 DR 715x627 ES07300 RIVER STONE Quantity: 1 1723671 DR 715x446 ES07301 RIVER STONE Quantity: 1 1722481 DR 655x396 ES06977 RIVER STONE Quantity: 2 1722502 DWR 200x772 ES06992 RIVER STONE Quantity: 1 1722503 DWR 254x772 ES06957 RIVER STONE Quantity: 2 1723388 DR 655x396 ES07170 RIVER STONE Quantity: 1
            Show
            Heather Barbieri (Inactive) added a comment - Our Response: 1722492 DR 716x321 ES06969 RIVER STONE Quantity: 1 1723670 DR 715x627 ES07300 RIVER STONE Quantity: 1 1723671 DR 715x446 ES07301 RIVER STONE Quantity: 1 1722481 DR 655x396 ES06977 RIVER STONE Quantity: 2 1722502 DWR 200x772 ES06992 RIVER STONE Quantity: 1 1722503 DWR 254x772 ES06957 RIVER STONE Quantity: 2 1723388 DR 655x396 ES07170 RIVER STONE Quantity: 1
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            SBH014065 10/03/23 Warranty 031980H Heather Barbieri Margaux 38/2b SWIFT-30810 Received
            Show
            Heather Barbieri (Inactive) added a comment - SBH014065 10/03/23 Warranty 031980H Heather Barbieri Margaux 38/2b SWIFT-30810 Received
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            submitted to swift picked up from owner
            Show
            Heather Barbieri (Inactive) added a comment - submitted to swift picked up from owner
            Heather Barbieri (Inactive) made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            Swift have referred this to the manufacturer
            Show
            Heather Barbieri (Inactive) added a comment - Swift have referred this to the manufacturer
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            swift have referred this claim to the manufacturer
            Show
            Heather Barbieri (Inactive) added a comment - swift have referred this claim to the manufacturer
            Heather Barbieri (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-3.png [ 351128 ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-4.png [ 353855 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            I have emailed the swift mail box for an update as no comments as yet.
            Show
            Heather Barbieri (Inactive) added a comment - I have emailed the swift mail box for an update as no comments as yet.
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            Sarah is looking into this claim with Humber doors
            Show
            Heather Barbieri (Inactive) added a comment - Sarah is looking into this claim with Humber doors
            Heather Barbieri (Inactive) made changes -
            Summary All Kitchen base units in the kitchen and lounge de-laminating All Kitchen base units and top doors in the kitchen and lounge de-laminating
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-5.png [ 354754 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            I have raised a fresh order for top and bottom doors
            Show
            Heather Barbieri (Inactive) added a comment - I have raised a fresh order for top and bottom doors
            Heather Barbieri (Inactive) made changes -
            Attachment Pitch 66 Doors 4.jpg [ 354755 ]
            Attachment Pitch 66 Doors 1.jpg [ 354756 ]
            Attachment Pitch 66 Doors 2.jpg [ 354757 ]
            Attachment Pitch 66 Doors 3.jpg [ 354758 ]
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-6.png [ 354759 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            1 x 1722495 815 x 367 received labelled and placed on the rack
            Show
            Heather Barbieri (Inactive) added a comment - 1 x 1722495 815 x 367 received labelled and placed on the rack
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            1 x 1722494 received
            Show
            Heather Barbieri (Inactive) added a comment - 1 x 1722494 received
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            All doors received worksheet issued
            Show
            Heather Barbieri (Inactive) added a comment - All doors received worksheet issued
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-7.png [ 357968 ]
            Heather Barbieri (Inactive) made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Assignee Heather Barbieri [ heather ] Adrienne Barwell [ adrienne ]
            Hide
            Permalink
            Emily McGuinness (Inactive) added a comment -
            Replaced all supplied doors - 16/6/23 Duncan
            Still requires 5 x doors - see photos
            Show
            Emily McGuinness (Inactive) added a comment - Replaced all supplied doors - 16/6/23 Duncan Still requires 5 x doors - see photos
            Claire Folland made changes -
            ID Number SBH014578/60
            Claire Folland made changes -
            Attachment Capture.PNG [ 362891 ]
            Hide
            Permalink
            Claire Folland added a comment -
            Duncan attended 16-6-23 requires 5 more doors boiler door, fridge door, freezer door, 1 above cooker, 1 lh of cooker, submitted new claim
            Show
            Claire Folland added a comment - Duncan attended 16-6-23 requires 5 more doors boiler door, fridge door, freezer door, 1 above cooker, 1 lh of cooker, submitted new claim
            Claire Folland made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Plot
            Claire Folland made changes -
            Status Engineer Scheduled [ 10000 ] Parts on reorder [ 10009 ]
            Claire Folland made changes -
            Attachment CCF_000567.pdf [ 362892 ]
            Claire Folland made changes -
            Attachment CCF_000567.pdf [ 362892 ]
            Claire Folland made changes -
            Attachment CCF_000568.pdf [ 362893 ]
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            1 x 031980h received waiting for 4 more doors
            Show
            Heather Barbieri (Inactive) added a comment - 1 x 031980h received waiting for 4 more doors
            Hide
            Permalink
            Heather Barbieri (Inactive) added a comment -
            last 4 doors arrived
            1722494
            1722513
            1722512
            1722514
            Worksheet issued
            Show
            Heather Barbieri (Inactive) added a comment - last 4 doors arrived 1722494 1722513 1722512 1722514 Worksheet issued
            Heather Barbieri (Inactive) made changes -
            Status Parts on reorder [ 10009 ] Parts Recieved [ 10003 ]
            Plot
            Parts in 06/Sep/23 8:51 AM
            Heather Barbieri (Inactive) made changes -
            Attachment screenshot-8.png [ 365372 ]
            Heather Barbieri (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Hide
            Permalink
            Claire Folland added a comment -
            Good Afternoon

            Mr and Mrs Struman in pitch 66 at Surfbay have informed us that their freezer door is damaged. The serial number is 031980H.

            Kind regards

            Sam R
            advised swift, this is damaged, asked for another one
            Show
            Claire Folland added a comment - Good Afternoon Mr and Mrs Struman in pitch 66 at Surfbay have informed us that their freezer door is damaged. The serial number is 031980H. Kind regards Sam R advised swift, this is damaged, asked for another one
            Claire Folland made changes -
            Times Scheduled 1 2
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Assignee Adrienne Barwell [ adrienne ] Heather Barbieri [ heather ]
            Plot
            Claire Folland made changes -
            Status Engineer Scheduled [ 10000 ] Parts on reorder [ 10009 ]
            Hide
            Permalink
            Eve Colton (Inactive) added a comment -
            Completed by Duncan - 13/09/23
            Replaced
            Show
            Eve Colton (Inactive) added a comment - Completed by Duncan - 13/09/23 Replaced
            Eve Colton (Inactive) made changes -
            Status Parts on reorder [ 10009 ] Parts Recieved [ 10003 ]
            Plot
            Eve Colton (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Assignee Heather Barbieri [ heather ] Adrienne Barwell [ adrienne ]
            Eve Colton (Inactive) made changes -
            Times Scheduled 2 3
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Assignee Adrienne Barwell [ adrienne ] Eve Colton [ eve ]
            Plot
            Eve Colton (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Eve Colton [ eve ] Ellie W [ temp ]
            Hide
            Permalink
            Melanie Woolacott added a comment -
            490268
            Show
            Melanie Woolacott added a comment - 490268
            Melanie Woolacott made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Invoice Number 490268
            Claire Folland made changes -
            Attachment Capture.JPG [ 370188 ]
            Hide
            Permalink
            Ben Mason (Inactive) added a comment -
            DT replaced freezer door 8/12/23.
            Show
            Ben Mason (Inactive) added a comment - DT replaced freezer door 8/12/23.
            Duncan Thomson made changes -
            Link This issue Same Van GW-10321 [ GW-10321 ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            This is the same door that has already been replaced in December 2023
            Show
            Duncan Thomson added a comment - This is the same door that has already been replaced in December 2023
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		7d 4h 25m 1 Heather Barbieri (Inactive) 10/Mar/23 3:55 PM
            Submitted Submitted Acknowledged Acknowledged
            		5d 20h 48m 1 Heather Barbieri (Inactive) 16/Mar/23 12:44 PM
            Acknowledged Acknowledged Worksheet Issued Worksheet Issued
            		76d 23h 53m 1 Heather Barbieri (Inactive) 01/Jun/23 1:38 PM
            Engineer Scheduled Engineer Scheduled Parts on reorder Parts on reorder
            		7s 2 Claire Folland 22/Sep/23 1:56 PM
            Parts on reorder Parts on reorder Parts Recieved Parts Recieved
            		46d 18h 8m 2 Eve Colton (Inactive) 26/Sep/23 10:09 AM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		38s 2 Eve Colton (Inactive) 26/Sep/23 10:09 AM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		70d 2h 21m 3 Eve Colton (Inactive) 26/Sep/23 10:09 AM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		3s 1 Eve Colton (Inactive) 26/Sep/23 10:09 AM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		14d 3h 43m 1 Melanie Woolacott 10/Oct/23 1:53 PM

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                Dates

                • Created:
                  Updated: