Details
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Type:
Boiler (2 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:RTM
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Plot:Three Acres 7
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Hire_or_Retail:Retail
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Serial:035335h
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Model:loire
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Year:2021
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Size:28x10
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ID Number:SBH014137
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Status Colour:
Complete
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Stock_Number:38322
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Times Scheduled:1
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Park_Company:Northam Farm
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Park_Postcode:TA8 2SE
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Park_Contact:Phil Scott 07770747185
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Park_Phone:01278 751244
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Park_Email:Hannah [Sales@NorthamFarm.Co.UK]
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Park_Code:NORT05
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Park_Key_Account:Yes
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SLA Status:
Description
The customer has spoken to Morco and they have diagnosed the problem
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4h 24m | 1 | Claire Folland | 27/Mar/23 2:11 PM | |||||
|
1d 27m | 1 | Heather Barbieri (Inactive) | 28/Mar/23 2:38 PM | |||||
|
1s | 1 | Heather Barbieri (Inactive) | 28/Mar/23 2:39 PM | |||||
|
2s | 1 | Heather Barbieri (Inactive) | 28/Mar/23 2:39 PM | |||||
|
2s | 1 | Heather Barbieri (Inactive) | 28/Mar/23 2:39 PM | |||||
|
3s | 1 | Heather Barbieri (Inactive) | 28/Mar/23 2:39 PM | |||||
|
3s | 1 | Heather Barbieri (Inactive) | 28/Mar/23 2:39 PM | |||||
|
3s | 1 | Heather Barbieri (Inactive) | 28/Mar/23 2:39 PM | |||||
|
30d 6m | 1 | Claire Folland | 27/Apr/23 2:45 PM | |||||
|
286d 23h 52m | 1 | Eve Colton (Inactive) | 08/Feb/24 1:38 PM |
| Resolution | Completed [ 1 ] | |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
Hide
Eve Colton (Inactive)
added a comment -
Permalink
Does not appear to have further issues
Show
Eve Colton (Inactive)
added a comment - Does not appear to have further issues
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
park have advised this is still outstanding, Jo has spoken to the gas engineer who attends site, he has been again and it fires up every time, the owner of the van has been talking to his friend who deals with gas and he thinks its a faulty gas valve.
If the customer has another issue he will speak to the gas man
If the customer has another issue he will speak to the gas man
Show
Claire Folland
added a comment - - edited park have advised this is still outstanding, Jo has spoken to the gas engineer who attends site, he has been again and it fires up every time, the owner of the van has been talking to his friend who deals with gas and he thinks its a faulty gas valve.
If the customer has another issue he will speak to the gas man
Hello you, just a quick update that the site engineer attended and the boiler fired first time he could find no fault :) just for reference the date of commission is 14/04/2021 on this holiday home, have a great rest of your da
Show
Heather Barbieri (Inactive)
added a comment - Hello you, just a quick update that the site engineer attended and the boiler fired first time he could find no fault :) just for reference the date of commission is 14/04/2021 on this holiday home, have a great rest of your da
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Heather Barbieri [ heather ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Morco have completed this claim
Show
Heather Barbieri (Inactive)
added a comment - Morco have completed this claim
Swift Supplier Referral Updated: SBH014137/1
Swift Supplier Referral: SBH014137/1 has been updated by Morco
Chassis: 035335H
Owner:
Dealer: Surf Bay Leisure
Fault: there is a problem with his boiler not working all the time. The gas valve is sticking Northam Farm plot Three Acres 7 TA8 2SE customer has spoken to morco direct
Supplier Ref: 21442
Comments:
Status: COMPL
Swift Supplier Referral: SBH014137/1 has been updated by Morco
Chassis: 035335H
Owner:
Dealer: Surf Bay Leisure
Fault: there is a problem with his boiler not working all the time. The gas valve is sticking Northam Farm plot Three Acres 7 TA8 2SE customer has spoken to morco direct
Supplier Ref: 21442
Comments:
Status: COMPL
Show
Heather Barbieri (Inactive)
added a comment - Swift Supplier Referral Updated: SBH014137/1
Swift Supplier Referral: SBH014137/1 has been updated by Morco
Chassis: 035335H
Owner:
Dealer: Surf Bay Leisure
Fault: there is a problem with his boiler not working all the time. The gas valve is sticking Northam Farm plot Three Acres 7 TA8 2SE customer has spoken to morco direct
Supplier Ref: 21442
Comments:
Status: COMPL
received email from park, submitted into swift
Show
Claire Folland
added a comment - received email from park, submitted into swift
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Capture.PNG [ 352395 ] |
| ID Number | SBH014137 |
| Attachment | Capture.PNG [ 352211 ] |
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Phil Scott 07770747185 | |
| Park_Postcode | TA8 2SE | |
| Park_Email | Hannah [Sales@NorthamFarm.Co.UK] | |
| Park_Phone | 01278 751244 | |
| Park_Code | NORT05 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Coast Road, Brean, | |
| Park_City | Burnham on Sea | |
| Park_Address | Northam Farm |