Swift
  1. Swift
  2. SWIFT-31096

there is a problem with his boiler not working all the time. The gas valve is sticking

        Details

        • Type: Boiler (2 Weeks) Boiler (2 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          RTM
        • Plot:
          Three Acres 7
        • Hire_or_Retail:
          Retail
        • Serial:
          035335h
        • Model:
          loire
        • Year:
          2021
        • Size:
          28x10
        • ID Number:
          SBH014137
        • Status Colour:
          Complete Complete
        • Stock_Number:
          38322
        • Times Scheduled:
          1
        • Park_Company:
           Northam Farm
        • Park_Postcode:
          TA8 2SE
        • Park_Contact:
          Phil Scott 07770747185
        • Park_Phone:
          01278 751244
        • Park_Email:
          Hannah [Sales@NorthamFarm.Co.UK]
        • Park_Code:
          NORT05
        • Park_Key_Account:
          Yes
        • SLA Status:

          Description

          The customer has spoken to Morco and they have diagnosed the problem
          1. Capture.PNG
            138 kB
          2. Capture.PNG
            200 kB

            Activity

            Transition Owner Before Transition Transition After Transition Response Time
            Claire Folland
            27/Mar/23 2:11 PM
            Claire Folland
            Open
            Status Change
            Claire Folland
            Submitted
            4 hours and 24 minutes and 35 seconds
            Heather Barbieri
            28/Mar/23 2:38 PM
            Claire Folland
            Submitted
            Status Change
            Claire Folland
            Acknowledged
            1 day and 27 minutes and 43 seconds
            Heather Barbieri
            28/Mar/23 2:39 PM
            Claire Folland
            Acknowledged
            Status Change
            Claire Folland
            Worksheet Issued
            1 second
            Heather Barbieri
            28/Mar/23 2:39 PM
            Claire Folland
            Worksheet Issued
            Status Change
            Claire Folland
            Engineer Scheduled
            2 seconds
            Heather Barbieri
            28/Mar/23 2:39 PM
            Claire Folland
            Engineer Scheduled
            Status Change
            Ellie W
            Issue Invoice
            2 seconds
            Heather Barbieri
            28/Mar/23 2:39 PM
            Ellie W
            Issue Invoice
            Status Change
            Ellie W
            Awaiting Payment
            3 seconds
            Heather Barbieri
            28/Mar/23 2:39 PM
            Ellie W
            Awaiting Payment
            Status Change
            Heather Barbieri
            Resolved
            3 seconds
            Heather Barbieri
            28/Mar/23 2:39 PM
            Heather Barbieri
            Resolved
            Status Change
            Heather Barbieri
            Complete
            3 seconds
            Claire Folland
            27/Apr/23 2:45 PM
            Heather Barbieri
            Complete
            Status Change
            Heather Barbieri
            Reopened
            4 weeks and 2 days and 6 minutes and 31 seconds
            Eve Colton
            08/Feb/24 1:38 PM
            Heather Barbieri
            Reopened
            Status Change
            Heather Barbieri
            Complete
            9 months and 1 week and 4 days and 22 hours and 52 minutes and 16 seconds

              People

              • Watchers:
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                Dates

                • Due:
                  Created:
                  Updated: