Swift
  1. Swift
  2. SWIFT-31708

Top oven/grill not staying on without owner holding gas cooker knob

        Details

        • Type: Agreed Date/ End of season Agreed Date/ End of season
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          H41
        • Hire_or_Retail:
          Retail
        • Serial:
          042317H
        • Manufacturer:
          SWIFT
        • Model:
          Moselle
        • Year:
          2023
        • Size:
          40 x 12
        • ID Number:
          SBH014425
        • Status Colour:
          Complete Complete
        • Stock_Number:
          40462
        • Times Scheduled:
          1
        • Park_Company:
           Durdle Door Caravan Park
        • Park_Postcode:
          BH20 5PU
        • Park_Contact:
          Janine Hocking
        • Park_Phone:
          01929400200
        • Park_Email:
          Janine.Hocking@lulworth.com
        • Park_Code:
          DURD01
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. screenshot-3.png
          203 kB
        2. screenshot-2.png
          240 kB
        3. screenshot-1.png
          245 kB
        4. IMG_4548.jpg
          907 kB
        5. h41.jpg
          2.46 MB

          Activity

          Ascending order - Click to sort in descending order
          Heather Barbieri (Inactive) created issue -
          Heather Barbieri (Inactive) made changes -
          Field Original Value New Value
          Park_Contact becky
          Park_Postcode BH20 5PU
          Park_Email  Rosie.Lees@lulworth.com
          Park_Phone 01929400200
          Park_Code DURD01
          Park_Key_Account Yes
          Park_Address2 Lulworth Cove
          Park_City Wareham
          Park_Address Durdle Door Caravan Park
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-1.png [ 358497 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          submitted to Swift picked up by the owner
          Show
          Heather Barbieri (Inactive) added a comment - submitted to Swift picked up by the owner
          Heather Barbieri (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          ID Number SBH014425
          Heather Barbieri (Inactive) made changes -
          Attachment IMG_4548.jpg [ 358537 ]
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-2.png [ 358865 ]
          Heather Barbieri (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-3.png [ 359181 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Thetford can't seee the serial number I have emailed Ellie
          Show
          Heather Barbieri (Inactive) added a comment - Thetford can't seee the serial number I have emailed Ellie
          Hide
          Permalink
          Claire Folland added a comment -
          Ellie sent new photo, attached to claim on swift portal
          Show
          Claire Folland added a comment - Ellie sent new photo, attached to claim on swift portal
          Claire Folland made changes -
          Attachment h41.jpg [ 359889 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Hi Ellie

          042317H

          Thetford have asked

          Before we send an engineer , could you have the customer turn the oven on without the control knobs please .

          Kind regards
          Heather

          Show
          Heather Barbieri (Inactive) added a comment - Hi Ellie 042317H Thetford have asked Before we send an engineer , could you have the customer turn the oven on without the control knobs please . Kind regards Heather
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014425/1
          Swift Supplier Referral: SBH014425/1 has been updated by Thetford
          Chassis: 042317H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: Top oven/grill not staying on without owner holding gas cooker knob Plot H41 Mr Martin DOS 14/03/2023 Durdle Door Caravan Park BH20 5PU contact Ellie 01929400200 Plot H41, Durdle Door Caravan Park, BH20 5PU
          Supplier Ref: THFD211613
          Comments:
          Status: ACTON
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014425/1 Swift Supplier Referral: SBH014425/1 has been updated by Thetford Chassis: 042317H Owner: Dealer: Surf Bay Leisure Fault: Top oven/grill not staying on without owner holding gas cooker knob Plot H41 Mr Martin DOS 14/03/2023 Durdle Door Caravan Park BH20 5PU contact Ellie 01929400200 Plot H41, Durdle Door Caravan Park, BH20 5PU Supplier Ref: THFD211613 Comments: Status: ACTON
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014425/1
          Swift Supplier Referral: SBH014425/1 has been updated by Thetford
          Chassis: 042317H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: Top oven/grill not staying on without owner holding gas cooker knob Plot H41 Mr Martin DOS 14/03/2023 Durdle Door Caravan Park BH20 5PU contact Ellie 01929400200 Plot H41, Durdle Door Caravan Park, BH20 5PU
          Supplier Ref: THFD211613
          Comments:
          Status: ACTON
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014425/1 Swift Supplier Referral: SBH014425/1 has been updated by Thetford Chassis: 042317H Owner: Dealer: Surf Bay Leisure Fault: Top oven/grill not staying on without owner holding gas cooker knob Plot H41 Mr Martin DOS 14/03/2023 Durdle Door Caravan Park BH20 5PU contact Ellie 01929400200 Plot H41, Durdle Door Caravan Park, BH20 5PU Supplier Ref: THFD211613 Comments: Status: ACTON
          Hide
          Permalink
          Emily McGuinness (Inactive) added a comment -
          This fault has been marked as ACTON by the supplier.
          KEDMUNDSON@THETFORD.EU - THETFORD - 18/07/2023 11:33:47
          Show
          Emily McGuinness (Inactive) added a comment - This fault has been marked as ACTON by the supplier. KEDMUNDSON@THETFORD.EU - THETFORD - 18/07/2023 11:33:47
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014425/1
          Swift Supplier Referral: SBH014425/1 has been updated by Thetford
          Chassis: 042317H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: Top oven/grill not staying on without owner holding gas cooker knob Plot H41 Mr Martin DOS 14/03/2023 Durdle Door Caravan Park BH20 5PU contact Ellie 01929400200 Plot H41, Durdle Door Caravan Park, BH20 5PU
          Supplier Ref: THFD211613
          Comments:
          Status: COMPL
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014425/1 Swift Supplier Referral: SBH014425/1 has been updated by Thetford Chassis: 042317H Owner: Dealer: Surf Bay Leisure Fault: Top oven/grill not staying on without owner holding gas cooker knob Plot H41 Mr Martin DOS 14/03/2023 Durdle Door Caravan Park BH20 5PU contact Ellie 01929400200 Plot H41, Durdle Door Caravan Park, BH20 5PU Supplier Ref: THFD211613 Comments: Status: COMPL
          Heather Barbieri (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Heather Barbieri (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Heather Barbieri (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Heather Barbieri [ heather ] Ellie W [ temp ]
          Heather Barbieri (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Heather Barbieri (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Heather Barbieri [ heather ]
          Resolution Completed [ 1 ]
          Heather Barbieri (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Heather Barbieri (Inactive) made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          Heather Barbieri (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          Swift Supplier Referral Updated: SBH014425/1
          Swift Supplier Referral: SBH014425/1 has been updated by Thetford
          Chassis: 042317H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: Top oven/grill not staying on without owner holding gas cooker knob Plot H41 Mr Martin DOS 14/03/2023 Durdle Door Caravan Park BH20 5PU contact Ellie 01929400200 Plot H41, Durdle Door Caravan Park, BH20 5PU
          Supplier Ref: THFD211613
          Comments:
          Status: ACTON
          Show
          Heather Barbieri (Inactive) added a comment - Swift Supplier Referral Updated: SBH014425/1 Swift Supplier Referral: SBH014425/1 has been updated by Thetford Chassis: 042317H Owner: Dealer: Surf Bay Leisure Fault: Top oven/grill not staying on without owner holding gas cooker knob Plot H41 Mr Martin DOS 14/03/2023 Durdle Door Caravan Park BH20 5PU contact Ellie 01929400200 Plot H41, Durdle Door Caravan Park, BH20 5PU Supplier Ref: THFD211613 Comments: Status: ACTON
          Hide
          Permalink
          Claire Folland added a comment -
          complete by the supplier
          Show
          Claire Folland added a comment - complete by the supplier
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Reopened [ 4 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		49m 13s 1 Heather Barbieri (Inactive) 07/Jun/23 10:23 AM
          Submitted Submitted Acknowledged Acknowledged
          		5d 23h 28m 1 Heather Barbieri (Inactive) 13/Jun/23 9:52 AM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		64d 2h 24m 1 Heather Barbieri (Inactive) 16/Aug/23 12:17 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		3s 1 Heather Barbieri (Inactive) 16/Aug/23 12:17 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		2s 1 Heather Barbieri (Inactive) 16/Aug/23 12:17 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		4s 1 Heather Barbieri (Inactive) 16/Aug/23 12:17 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		6s 1 Heather Barbieri (Inactive) 16/Aug/23 12:17 PM
          Resolved Resolved Complete Complete
          		6s 1 Heather Barbieri (Inactive) 16/Aug/23 12:17 PM
          Complete Complete Complete Complete
          		7s 1 Heather Barbieri (Inactive) 16/Aug/23 12:17 PM
          Complete Complete Reopened Reopened
          		1m 46s 1 Heather Barbieri (Inactive) 16/Aug/23 12:19 PM
          Reopened Reopened Complete Complete
          		139d 1h 47m 1 Claire Folland 02/Jan/24 1:06 PM

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              Dates

              • Created:
                Updated: