Swift
  1. Swift
  2. SWIFT-31718

the shower plug still not fitted properly the shower tray is not emptying and there is a build up of 2 inches or so of water WI

        Details

        • Type: Internal Issues (1 Week) Internal Issues (1 Week)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          A45
        • Hire_or_Retail:
          Retail
        • Serial:
          036341H
        • Manufacturer:
          SWIFT
        • Model:
          Biarrtitz
        • Year:
          2021
        • Size:
          38 x 12
        • ID Number:
          SBH014426/30
        • Status Colour:
          Complete Complete
        • Stock_Number:
          38214
        • Times Scheduled:
          1
        • Park_Company:
           Treyarnon Bay Caravan Park Ltd
        • Park_Postcode:
          PL28 8JP
        • Park_Phone:
          01841 520681 // 01841 520653
        • Park_Email:
          admin@treyarnonbayholidays.co.uk
        • Park_Code:
          TREY01
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. screenshot-4.png
          146 kB
        2. screenshot-3.png
          259 kB
        3. screenshot-2.png
          138 kB
        4. screenshot-1.png
          255 kB

          Activity

          Descending order - Click to sort in ascending order
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		2m 8s 1 Heather Barbieri (Inactive) 07/Jun/23 2:37 PM
          Submitted Submitted Acknowledged Acknowledged
          		4d 22h 42m 1 Heather Barbieri (Inactive) 12/Jun/23 1:19 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		3s 1 Heather Barbieri (Inactive) 12/Jun/23 1:19 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		6d 21h 52m 1 Emily McGuinness (Inactive) 19/Jun/23 11:12 AM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		2s 1 Emily McGuinness (Inactive) 19/Jun/23 11:12 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		9d 1h 55m 1 Melanie Woolacott 28/Jun/23 1:08 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		6d 5m 1 Heather Barbieri (Inactive) 04/Jul/23 1:13 PM
          Resolved Resolved Reopened Reopened
          		4s 1 Heather Barbieri (Inactive) 04/Jul/23 1:13 PM
          Reopened Reopened Complete Complete
          		12d 22h 22m 1 Emily McGuinness (Inactive) 17/Jul/23 11:36 AM
          Emily McGuinness (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Reopened [ 4 ] Complete [ 6 ]
          Hide
          Permalink
          Emily McGuinness (Inactive) added a comment -
          Attended by Duncan on 13/7/23
          Unable to gain access under van.
          Most likely cause is park plumbing issue - This is not warranty
          See photos if necc
          Show
          Emily McGuinness (Inactive) added a comment - Attended by Duncan on 13/7/23 Unable to gain access under van. Most likely cause is park plumbing issue - This is not warranty See photos if necc
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-4.png [ 361033 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          However there was no improvement to the shower drain and water still builds up. Do your records say what work was done [ if any ] because the problem has not been resolved. I have raised another worksheet for us to attend
          Show
          Heather Barbieri (Inactive) added a comment - However there was no improvement to the shower drain and water still builds up. Do your records say what work was done [ if any ] because the problem has not been resolved. I have raised another worksheet for us to attend
          Heather Barbieri (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          Heather Barbieri (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Emily McGuinness [ emily ]
          Resolution Completed [ 1 ]
          Melanie Woolacott made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Invoice Number 489912
          Hide
          Permalink
          Melanie Woolacott added a comment -
          489912
          Show
          Melanie Woolacott added a comment - 489912
          Emily McGuinness (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Adrienne Barwell [ adrienne ] Ellie W [ temp ]
          Emily McGuinness (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 16/Jun/23
          Plot
          Hide
          Permalink
          Emily McGuinness (Inactive) added a comment -
          Completed by Steve on 16/6/23
          Plug is ok, water not emptying is due to plumbing beneath the van.
          Show
          Emily McGuinness (Inactive) added a comment - Completed by Steve on 16/6/23 Plug is ok, water not emptying is due to plumbing beneath the van.
          Heather Barbieri (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Assignee Heather Barbieri [ heather ] Adrienne Barwell [ adrienne ]
          Heather Barbieri (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          swift have authorised this claim
          Show
          Heather Barbieri (Inactive) added a comment - swift have authorised this claim
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-3.png [ 358789 ]
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-2.png [ 358530 ]
          Heather Barbieri (Inactive) made changes -
          Summary the shower plug still not fitted properly the shower tray is not emptying and there is a build up of 2 inches or so of water the shower plug still not fitted properly the shower tray is not emptying and there is a build up of 2 inches or so of water WI
          Heather Barbieri (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          ID Number SBH014426/30
          Hide
          Permalink
          Heather Barbieri (Inactive) added a comment -
          submitted to Swift picked up by the owner and Worksheet issued
          Show
          Heather Barbieri (Inactive) added a comment - submitted to Swift picked up by the owner and Worksheet issued
          Heather Barbieri (Inactive) made changes -
          Attachment screenshot-1.png [ 358529 ]
          Heather Barbieri (Inactive) made changes -
          Field Original Value New Value
          Park_Postcode PL28 8JP
          Park_Email hello@treyarnonbayholidays.co.uk
          Park_Phone  01841 520681 // 01841 520653
          Park_Code TREY01
          Park_Key_Account Yes
          Park_Address2 St Merryn
          Park_City Padstow
          Park_Address JB Old Ltd, t/a Treyarnon Bay Caravan Park
          Heather Barbieri (Inactive) created issue -

            People

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              Dates

              • Created:
                Updated:
                Work Scheduled: