Claire Folland added a comment - 01/Aug/24 8:55 AM Swift Supplier Referral: SBH014863/1 has been updated by Euramax Chassis: 030043H Owner: Dealer: Surf Bay Leisure Fault: 54 Bovisand Holiday Park, Plymouth, Devon, PL9 0AA Refer to supplier following swift engineer assessment. Exterior panels paint flaking/corrosion. Engineer advised Full van tin affected various stages 2 men 4 days Supplier Ref: Comments: Status: COMPL

Claire Folland added a comment - 18/Jan/24 10:21 AM   Matt (Holiday Homes) 17 Jan 2024, 10:01 GMT Hi Claire   Thanks for this - I have passed the info on to planning. Also regarding the questions - The panels will be removed and refitted to process. We cannot 100% guarantee any water ingress like any van we build but they will get an additional 1 year labour warranty on the work. The van already has the water ingress warranty for 5 yrs from date of purchase. All old panels are to be removed and the new ones fitted.   Thanks    Agent: Matt Role: Account Representative - Holiday Homes Email: holidayhomes@swiftleisure.co.uk Web: swiftgroup.co.uk                 

Claire Folland added a comment - 18/Jan/24 10:20 AM Dear Claire, Please see the e-mail below that Mrs Hamlyn, who is happy with the new replacement panels. They have said can you please let them (and us) know the day when the engineer is coming to undertake the works, as they like to be present. When the chap came to view the damage, he just turned up en spec, even though they had asked for notification. Fortunately they were staying in the caravan at the time and hadn’t gone out for the day. Kind regards   Candice Hart Bovisand Lodge Holiday Park advised swift

Claire Folland added a comment - 16/Jan/24 10:05 AM   Matt (Holiday Homes) 11 Jan 2024, 15:24 GMT Good Afternoon   The below vans all require a full re-clad. The panels are currently Sandstone, however as we do not supply Sandstone anymore, would the customers be ok with having the vans re-clad in Sandy Beige which is pretty much the same colour? Please can you confirm as soon as possible?   Thanks 030043H Bovisand HP PL9 0AA SOUTH Full van Sandstone 027991H Warren Farm TA8 2RP SOUTH Full van Sandstone 030404H Happy Days TA8 2SF SOUTH Full van Sandstone    Agent: Matt Role: Account Representative - Holiday Homes Email: holidayhomes@swiftleisure.co.uk Web: swiftgroup.co.uk                  phoned park and spoke to Candice, she thinks it will be ok but will check with the customer and will get back to me, the customer will also want some guarantee on the work

Ben Mason (Inactive) added a comment - 02/Nov/23 12:49 PM Swift attended with owner present and have marked it for a revisit for 2 men 3 days.

Heather Barbieri (Inactive) added a comment - 28/Sep/23 10:01 AM Swift have authorised for their engineer to attend

Ben Mason (Inactive) added a comment - 27/Sep/23 11:55 AM Swift emailed asking for location and plot number. Replied to email with info required.

Ben Mason (Inactive) added a comment - 27/Sep/23 9:52 AM Owner emailed, submitted to swift for supplier referral.