Swift
  1. Swift
  2. SWIFT-32467

electric fire in the lounge is not working

        Details

        • Type: Internal Issues (1 Week) Internal Issues (1 Week)
        • Status: Parts ordered
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          36
        • Hire_or_Retail:
          Retail
        • Serial:
          042621H
        • Manufacturer:
          Swift
        • Model:
          Vendee
        • Year:
          2023
        • Size:
          40 x 12
        • ID Number:
          SBH014859
        • Status Colour:
          Parts ordered Parts ordered
        • Stock_Number:
          40845
        • Times Scheduled:
          2
        • Park_Company:
           3T Water sports
        • Park_Postcode:
          OX29 7QW
        • Park_Contact:
          Anna Horn
        • Park_Phone:
          01865 300621
        • Park_Email:
          enquiries@3twatersports.co.uk
        • Park_Code:
          3TWA01
        • Park_Key_Account:
          No
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. screenshot-3.png
          92 kB
        2. screenshot-2.png
          98 kB
        3. screenshot-1.png
          23 kB

          Activity

          Ascending order - Click to sort in descending order
          James Eginton created issue -
          James Eginton made changes -
          Field Original Value New Value
          Park_Contact Anna Horn
          Park_Postcode OX29 7QW
          Park_Email enquiries@3twatersports.co.uk
          Park_Phone 01865 300621
          Park_Code 3TWA01
          Park_Key_Account No
          Park_Address2 Standlake
          Park_City Oxon
          Park_Address Aston Road
          James Eginton made changes -
          Attachment screenshot-1.png [ 367933 ]
          James Eginton made changes -
          Attachment screenshot-2.png [ 367935 ]
          James Eginton made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          ID Number SBH014859
          Hide
          Permalink
          James Eginton added a comment -
          Park emailed, submitted to swift. Out of area.
          Show
          James Eginton added a comment - Park emailed, submitted to swift. Out of area.
          James Eginton made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          James Eginton added a comment -
          Referred to supplier.
          Show
          James Eginton added a comment - Referred to supplier.
          Hide
          Permalink
          Ben Mason (Inactive) added a comment -
          MARKED AS COMPLETE BY SUPPLIER.
          Show
          Ben Mason (Inactive) added a comment - MARKED AS COMPLETE BY SUPPLIER.
          Ben Mason (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Ben Mason (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Ben Mason (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee James Eginton [ james ] Ellie W [ temp ]
          Ben Mason (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Ben Mason (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Ben Mason [ ben ]
          Resolution Completed [ 1 ]
          Ben Mason (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          James Eginton made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Assignee Ben Mason [ ben ] James Eginton [ james ]
          Hide
          Permalink
          James Eginton added a comment - - edited
          Parked have emailed to say that the fire is still an issue. Submitted to Swift as supplier referral.
          Show
          James Eginton added a comment - - edited Parked have emailed to say that the fire is still an issue. Submitted to Swift as supplier referral.
          James Eginton made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          James Eginton made changes -
          Summary Electric fire in the lounge is not working fire in the lounge is not working
          James Eginton made changes -
          Attachment screenshot-3.png [ 379768 ]
          James Eginton made changes -
          Summary fire in the lounge is not working electric fire in the lounge is not working
          Hide
          Permalink
          Claire Folland added a comment -
          Swift Supplier Referral Updated: SBH015297/1
          Swift Supplier Referral: SBH015297/1 has been updated by GDC Group Ltd
          Chassis: 042621H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: Fire in the lounge is not working - it works for 20 minutes then cuts out. Supplier repaired the appliance on 21/12/23, but it is now not working again.
          Supplier Ref: 20075 11453866
          Comments:
          Status: COMPL
          Show
          Claire Folland added a comment - Swift Supplier Referral Updated: SBH015297/1 Swift Supplier Referral: SBH015297/1 has been updated by GDC Group Ltd Chassis: 042621H Owner: Dealer: Surf Bay Leisure Fault: Fire in the lounge is not working - it works for 20 minutes then cuts out. Supplier repaired the appliance on 21/12/23, but it is now not working again. Supplier Ref: 20075 11453866 Comments: Status: COMPL
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Claire Folland made changes -
          Times Scheduled 1 2
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee James Eginton [ james ] Ellie W [ temp ]
          Claire Folland made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Claire Folland made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Claire Folland [ claire ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          James Eginton made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Hide
          Permalink
          James Eginton added a comment - - edited
          Anna from the park has called, she has confirmed there has been no visit. Called Pacifica, they advised there has been no visit so far, they are attending on Tuesday 4th June - double slot. Have let Anna know of next week's visit.
          Show
          James Eginton added a comment - - edited Anna from the park has called, she has confirmed there has been no visit. Called Pacifica, they advised there has been no visit so far, they are attending on Tuesday 4th June - double slot. Have let Anna know of next week's visit.
          James Eginton made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          James Eginton made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          James Eginton made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		7m 24s 1 James Eginton 19/Oct/23 2:00 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		57d 1h 42m 2 Claire Folland 07/May/24 1:51 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		7s 2 Claire Folland 07/May/24 1:51 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		3s 2 Claire Folland 07/May/24 1:51 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		6s 2 Claire Folland 07/May/24 1:52 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		5s 2 Claire Folland 07/May/24 1:52 PM
          Resolved Resolved Complete Complete
          		7s 2 Claire Folland 07/May/24 1:52 PM
          Complete Complete Reopened Reopened
          		135d 2h 36m 2 James Eginton 29/May/24 12:10 PM
          Reopened Reopened Submitted Submitted
          		6m 56s 2 James Eginton 29/May/24 12:17 PM
          Submitted Submitted Acknowledged Acknowledged
          		30d 17h 49m 3 James Eginton 29/May/24 12:17 PM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		6s 1 James Eginton 29/May/24 12:17 PM

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              Dates

              • Created:
                Updated: