Swift
  1. Swift
  2. SWIFT-32737

There is water ingress (from rain) into an electrical socket in the lounge which caused the lounge electrics to blow

        Details

        • Type: Roof (8 Weeks) Roof (8 Weeks)
        • Status: Awaiting Payment
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          74 gulland view
        • Hire_or_Retail:
          Retail
        • Serial:
          035775H
        • Model:
          vendee lodge
        • Year:
          2021
        • Size:
          42x13
        • ID Number:
          SBH015002/60
        • Status Colour:
          Awaiting Payment Awaiting Payment
        • Stock_Number:
          38859
        • Times Scheduled:
          1
        • Park_Company:
           Higher Harlyn Farm
        • Park_Postcode:
          PL28 8SG
        • Park_Contact:
          Miriam
        • Park_Phone:
          01841 520022
        • Park_Email:
          hhpark@btconnect.com
        • Park_Code:
          HIGH01
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. Capture.JPG
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        2. Capture.JPG
          138 kB
        3. Capture.JPG
          128 kB

          Activity

          Ascending order - Click to sort in descending order
          Claire Folland created issue -
          Claire Folland made changes -
          Field Original Value New Value
          Park_Contact Miriam
          Park_Postcode PL28 8SG
          Park_Email hhpark@btconnect.com
          Park_Phone 01841 520022
          Park_Code HIGH01
          Park_Key_Account Yes
          Park_Address2 St Merryn
          Park_City Padstow
          Park_Address Higher Harlyn Farm
          Claire Folland made changes -
          Attachment Capture.JPG [ 371130 ]
          Hide
          Permalink
          Claire Folland added a comment -
          received email from park, spoke to Duncan, he needs more information as to where the water is getting in, he knows swift took the cladding off to get to the shower, not sure if this is related, emailed park back
          Show
          Claire Folland added a comment - received email from park, spoke to Duncan, he needs more information as to where the water is getting in, he knows swift took the cladding off to get to the shower, not sure if this is related, emailed park back
          Claire Folland made changes -
          Status Open [ 1 ] Awaiting Customer Info [ 10012 ]
          Claire Folland made changes -
          ID Number SBH015002/60
          Claire Folland made changes -
          Attachment Capture.JPG [ 371232 ]
          Claire Folland made changes -
          Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Hi Claire,

          Thanks for your reply – I can confirm that the water ingress was from the 2nd window from the front, left hand side. We have put some clear silicone to prevent any further water from coming in, and have had an electrician come and disconnect the socket. It is a double socket.

          Please let me know if you need any further information from me.

          Best wishes,
          Hilary
          Show
          Claire Folland added a comment - Hi Claire, Thanks for your reply – I can confirm that the water ingress was from the 2nd window from the front, left hand side. We have put some clear silicone to prevent any further water from coming in, and have had an electrician come and disconnect the socket. It is a double socket. Please let me know if you need any further information from me. Best wishes, Hilary
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
          Claire Folland made changes -
          Attachment Capture.JPG [ 371588 ]
          Hide
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          Claire Folland added a comment -
          complete by Duncan 3-1-24 - replaced 1 x usb socket offside lounge/kitchen
          Show
          Claire Folland added a comment - complete by Duncan 3-1-24 - replaced 1 x usb socket offside lounge/kitchen
          Claire Folland made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Adrienne Barwell [ adrienne ] Ellie W [ temp ]
          Hide
          Permalink
          Melanie Woolacott added a comment -
          490658
          Show
          Melanie Woolacott added a comment - 490658
          Melanie Woolacott made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Invoice Number 490658
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Awaiting Customer Info Awaiting Customer Info
          		1m 45s 1 Claire Folland 11/Dec/23 1:05 PM
          Awaiting Customer Info Awaiting Customer Info Submitted Submitted
          		22h 38m 1 Claire Folland 12/Dec/23 11:44 AM
          Submitted Submitted Acknowledged Acknowledged
          		9d 2h 22m 1 Claire Folland 21/Dec/23 2:06 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		1s 1 Claire Folland 21/Dec/23 2:06 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		24d 23h 41m 1 Claire Folland 15/Jan/24 1:48 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		1s 1 Claire Folland 15/Jan/24 1:48 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		1h 29m 1 Melanie Woolacott 15/Jan/24 3:18 PM

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                Created:
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