Details
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Type:
Oven (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:Chev01
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Park:Cheverton Copse
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Postcode:PO36 0JP
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Responsibility:RTM
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Serial:9783h
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Model:Burgundy
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Size:28 X 12
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ID Number:sbh002395
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
Andy from site called and advised there is a slight leak on the boiler Andy has spoken to someone from Morco and they have advised that is sounds like frost damage from storage on the hydroblock - He spoke to Duncan who said we had to put a claim in for part number MCB2191.
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Linda Trunkfield (Inactive)
added a comment -
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Swift have referred this to Morco
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Linda Trunkfield (Inactive)
added a comment - Swift have referred this to Morco
I spoke to Mike as Andy was not available - Mike said he does not recall and part being sent from Morco but would check with Andy and he Andy would call me back today.
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Linda Trunkfield (Inactive)
added a comment - I spoke to Mike as Andy was not available - Mike said he does not recall and part being sent from Morco but would check with Andy and he Andy would call me back today.
We have received an e-mail from sales asking us to called Andy on 07855 296946 re boiler.
I have called Andy back, it went onto voice mail.
So ive left a message to say its been referred to Morco, and that mike was going to ask you if you had received any parts from morco??
I have called Andy back, it went onto voice mail.
So ive left a message to say its been referred to Morco, and that mike was going to ask you if you had received any parts from morco??
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Lorraine Pryor (Inactive)
added a comment - We have received an e-mail from sales asking us to called Andy on 07855 296946 re boiler.
I have called Andy back, it went onto voice mail.
So ive left a message to say its been referred to Morco, and that mike was going to ask you if you had received any parts from morco??
Ade has taken the following message from Andy at Chevrton.
Andy had a call from Morco who advised that the boiler has frost damage.
Morco do not put water though the boiler so we will need to refer this back to swift.
There has been no frost on the isle of wight and they connected to mains with in two days.
It must have had frost damage at swift.
I will speak to swift now.
Andy had a call from Morco who advised that the boiler has frost damage.
Morco do not put water though the boiler so we will need to refer this back to swift.
There has been no frost on the isle of wight and they connected to mains with in two days.
It must have had frost damage at swift.
I will speak to swift now.
Show
Lorraine Pryor (Inactive)
added a comment - Ade has taken the following message from Andy at Chevrton.
Andy had a call from Morco who advised that the boiler has frost damage.
Morco do not put water though the boiler so we will need to refer this back to swift.
There has been no frost on the isle of wight and they connected to mains with in two days.
It must have had frost damage at swift.
I will speak to swift now.
I have called swift spoke to sam, and advised her what Andy from park has said re boiler.
She also said that they have received a e-mail from andy.
She said that she needs to talk to Sarah Lowe to see what action they will take now, and will call me back.
I have called Andy (07855 296946) to say that I have refererd this back to swift, and that Im now waiting on them coming back to me.
I said that it might not be today, he said that's fine.
She also said that they have received a e-mail from andy.
She said that she needs to talk to Sarah Lowe to see what action they will take now, and will call me back.
I have called Andy (07855 296946) to say that I have refererd this back to swift, and that Im now waiting on them coming back to me.
I said that it might not be today, he said that's fine.
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Lorraine Pryor (Inactive)
added a comment - - edited I have called swift spoke to sam, and advised her what Andy from park has said re boiler.
She also said that they have received a e-mail from andy.
She said that she needs to talk to Sarah Lowe to see what action they will take now, and will call me back.
I have called Andy (07855 296946) to say that I have refererd this back to swift, and that Im now waiting on them coming back to me.
I said that it might not be today, he said that's fine.
Chased for an update, spoke to Sarah Lowe - she advised that the van was dispatched 9/1/12 by White transport. I have explained to Sarah that the van went direct to site and they have not had any frost. Sarah has said that she will refer this matter to Julie, she will come back to me when Julie has investigated.
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Adrienne Barwell (Inactive)
added a comment - Chased for an update, spoke to Sarah Lowe - she advised that the van was dispatched 9/1/12 by White transport. I have explained to Sarah that the van went direct to site and they have not had any frost. Sarah has said that she will refer this matter to Julie, she will come back to me when Julie has investigated.
Andy called to see what was happening with this issue, I spoke to Sarah Lowe and she advised that she had e-mailed Morco again on Thursday and would phone them again today and let me know.
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Linda Trunkfield (Inactive)
added a comment - Andy called to see what was happening with this issue, I spoke to Sarah Lowe and she advised that she had e-mailed Morco again on Thursday and would phone them again today and let me know.
I have just spoken to Sarah at Swift they are still in discussions with Morco as Morco are saying that this is frost damage - apparently Morco have a website where they can put in the post code and it shows weather there was any frost at any given time and this has shown that the isle of white did have frost.
Sarah is going to talk to Julie and let me know what the decision is.
Sarah is going to talk to Julie and let me know what the decision is.
Show
Linda Trunkfield (Inactive)
added a comment - I have just spoken to Sarah at Swift they are still in discussions with Morco as Morco are saying that this is frost damage - apparently Morco have a website where they can put in the post code and it shows weather there was any frost at any given time and this has shown that the isle of white did have frost.
Sarah is going to talk to Julie and let me know what the decision is.
chased Julie Clark
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Adrienne Barwell (Inactive)
added a comment - chased Julie Clark
claire took a message from swift, Ive called sarah back to check the message.
Morco have rejected this, but Duncan has spoken to the park and agree to get some parts for them.
They will order the Hydro block, but wants us to call the park to see if they require any other parts to go with it?
I have called Andys mobile number and left a message asking for him to call me back.
So when he calls please double check if they need any other parts???
Morco have rejected this, but Duncan has spoken to the park and agree to get some parts for them.
They will order the Hydro block, but wants us to call the park to see if they require any other parts to go with it?
I have called Andys mobile number and left a message asking for him to call me back.
So when he calls please double check if they need any other parts???
Show
Lorraine Pryor (Inactive)
added a comment - claire took a message from swift, Ive called sarah back to check the message.
Morco have rejected this, but Duncan has spoken to the park and agree to get some parts for them.
They will order the Hydro block, but wants us to call the park to see if they require any other parts to go with it?
I have called Andys mobile number and left a message asking for him to call me back.
So when he calls please double check if they need any other parts???
Spoken to Andy and he said that the Gas engineer don't require any other parts.
He said that he would call me back in 10 mins if he does.
Ive not heard back from him, so I've called swift spoken to Sam and asked her to pass on a message to Sarah to say that they only need the hydro block nothing else.
I have also asked if they can sent the part direct to the park
He said that he would call me back in 10 mins if he does.
Ive not heard back from him, so I've called swift spoken to Sam and asked her to pass on a message to Sarah to say that they only need the hydro block nothing else.
I have also asked if they can sent the part direct to the park
Show
Lorraine Pryor (Inactive)
added a comment - Spoken to Andy and he said that the Gas engineer don't require any other parts.
He said that he would call me back in 10 mins if he does.
Ive not heard back from him, so I've called swift spoken to Sam and asked her to pass on a message to Sarah to say that they only need the hydro block nothing else.
I have also asked if they can sent the part direct to the park
chased via the critical list with Julie
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Adrienne Barwell (Inactive)
added a comment - chased via the critical list with Julie
Part on order with Morco
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Adrienne Barwell (Inactive)
added a comment - Part on order with Morco
Rang Andy he advised that he still had not received the part from MORCO.
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Adrienne Barwell (Inactive)
added a comment - Rang Andy he advised that he still had not received the part from MORCO.
Chased Swift for an update
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Adrienne Barwell (Inactive)
added a comment - Chased Swift for an update
Sara from Swift has advised that the part has been ordered and that they are sending it direct to us, I have informed her that we need it to go direct to Cheverton Copse awaiting her response
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Adrienne Barwell (Inactive)
added a comment - Sara from Swift has advised that the part has been ordered and that they are sending it direct to us, I have informed her that we need it to go direct to Cheverton Copse awaiting her response
Sara advises that the part is due to be dispatched and should be with the park on either Friday or Monday
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Adrienne Barwell (Inactive)
added a comment - Sara advises that the part is due to be dispatched and should be with the park on either Friday or Monday
I have phoned the park today to see if they have received the part - waiting for Andy to call me back.
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Linda Trunkfield (Inactive)
added a comment - I have phoned the park today to see if they have received the part - waiting for Andy to call me back.
I had a call from Tracy to advise that the part had not been received yet, I called Sarah and she advised that the part had not been sent yet but will be on park by wednesday
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Linda Trunkfield (Inactive)
added a comment - I had a call from Tracy to advise that the part had not been received yet, I called Sarah and she advised that the part had not been sent yet but will be on park by wednesday
Called park and they have advised me that they have now received this part.
So I will close this off now
So I will close this off now
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Lorraine Pryor (Inactive)
added a comment - Called park and they have advised me that they have now received this part.
So I will close this off now