Swift
  1. Swift
  2. SWIFT-33360

Cushion on sofa has no foam

        Details

        • Type: Internal Issues (1 Week) Internal Issues (1 Week)
        • Status: Parts ordered
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Plot:
          TA49
        • Serial:
          044648H
        • Model:
          Loire
        • Year:
          2024
        • Size:
          28x12
        • ID Number:
          SBH015406 SBH015757
        • Status Colour:
          Parts ordered Parts ordered
        • Stock_Number:
          41636
        • Times Scheduled:
          1
        • Park_Company:
           Northam Farm
        • Park_Postcode:
          TA8 2SE
        • Park_Contact:
          Phil Scott 07770747185
        • Park_Phone:
          01278 751244
        • Park_Email:
          Hannah [Sales@NorthamFarm.Co.UK]
        • Park_Code:
          NORT05
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. Capture.JPG
          134 kB
        2. Capture.JPG
          145 kB
        3. Capture.JPG
          122 kB

          Activity

          Ascending order - Click to sort in descending order
          Eve Colton (Inactive) created issue -
          Eve Colton (Inactive) made changes -
          Field Original Value New Value
          Project PDI [ 10950 ] Swift [ 10018 ]
          Key PDI-8326 SWIFT-33360
          Workflow PDI: Simple Issue Tracking Workflow [ 255723 ] Manufacturers ver 2.2 [ 255727 ]
          Issue Type PDI (2 weeks) [ 15 ] Internal Issues (1 Week) [ 17 ]
          Depot Winkleigh [ 12050 ]
          Hide
          Permalink
          Eve Colton (Inactive) added a comment -
          Waiting for our PDI to come back
          Show
          Eve Colton (Inactive) added a comment - Waiting for our PDI to come back
          Eve Colton (Inactive) made changes -
          Status Open [ 1 ] Awaiting Customer Info [ 10012 ]
          Claire Folland made changes -
          ID Number SBH015406
          Hide
          Permalink
          Claire Folland added a comment -
          park emailed chasing this, Eve had not submitted claim, submitted into swift
          Show
          Claire Folland added a comment - park emailed chasing this, Eve had not submitted claim, submitted into swift
          Claire Folland made changes -
          Attachment Capture.JPG [ 381638 ]
          Claire Folland made changes -
          Assignee Eve Colton [ eve ] Claire Folland [ claire ]
          Claire Folland made changes -
          Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Swift Supplier Referral Updated: SBH015406/4
          Swift Supplier Referral: SBH015406/4 has been updated by Belfield
          Chassis: 044648H
          Owner:
          Dealer: Surf Bay Leisure
          Fault: Cushion on sofa has no foam Northam Farm TA8 2SE plot Three Acres 49
          Supplier Ref:
          Comments:
          Status: COMPL
          Show
          Claire Folland added a comment - Swift Supplier Referral Updated: SBH015406/4 Swift Supplier Referral: SBH015406/4 has been updated by Belfield Chassis: 044648H Owner: Dealer: Surf Bay Leisure Fault: Cushion on sofa has no foam Northam Farm TA8 2SE plot Three Acres 49 Supplier Ref: Comments: Status: COMPL
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Claire Folland made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Claire Folland [ claire ] Ellie W [ temp ]
          Claire Folland made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Claire Folland made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Claire Folland [ claire ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Claire Folland made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Hide
          Permalink
          Claire Folland added a comment -
          customer has not heard from anyone, checked the swift portal, the supplier has closed it down due to not hearing from the owner, submitted claim
          Show
          Claire Folland added a comment - customer has not heard from anyone, checked the swift portal, the supplier has closed it down due to not hearing from the owner, submitted claim
          Claire Folland made changes -
          Attachment Capture.JPG [ 387977 ]
          Claire Folland made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Claire Folland made changes -
          Plot TA49
          Claire Folland made changes -
          ID Number SBH015406 SBH015406 SBH015757
          Claire Folland made changes -
          Attachment Capture.JPG [ 388761 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Swift closed claim down as did not receive photos in time, submitted another claim with photos
          Show
          Claire Folland added a comment - Swift closed claim down as did not receive photos in time, submitted another claim with photos
          Hide
          Permalink
          Claire Folland added a comment -
          Morning. the tech at Emmiera advised new seat interior - we have issued this and we will send directly to the park.
          JOANNE.SHACKLOCK@BELFIELDHOMEANDLEISURE.CO.UK - BELFIELD - 25/10/2024 08:38:49
          Show
          Claire Folland added a comment - Morning. the tech at Emmiera advised new seat interior - we have issued this and we will send directly to the park. JOANNE.SHACKLOCK@BELFIELDHOMEANDLEISURE.CO.UK - BELFIELD - 25/10/2024 08:38:49
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Morning. seat interior despatched to the park today. Thank you.
          JOANNE.SHACKLOCK@BELFIELDHOMEANDLEISURE.CO.UK - BELFIELD - 11/11/2024 09:29:30
          Show
          Claire Folland added a comment - Morning. seat interior despatched to the park today. Thank you. JOANNE.SHACKLOCK@BELFIELDHOMEANDLEISURE.CO.UK - BELFIELD - 11/11/2024 09:29:30
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Awaiting Customer Info Awaiting Customer Info
          		2m 37s 1 Eve Colton (Inactive) 15/Apr/24 12:29 PM
          Awaiting Customer Info Awaiting Customer Info Submitted Submitted
          		27d 23h 58m 1 Claire Folland 13/May/24 12:27 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		51d 19h 51m 1 Claire Folland 29/Jul/24 8:59 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		3s 1 Claire Folland 29/Jul/24 8:59 AM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		1s 1 Claire Folland 29/Jul/24 8:59 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		2s 1 Claire Folland 29/Jul/24 8:59 AM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		2s 1 Claire Folland 29/Jul/24 9:00 AM
          Resolved Resolved Complete Complete
          		3s 1 Claire Folland 29/Jul/24 9:00 AM
          Complete Complete Reopened Reopened
          		24d 3h 54m 1 Claire Folland 22/Aug/24 12:54 PM
          Reopened Reopened Submitted Submitted
          		2m 56s 1 Claire Folland 22/Aug/24 12:57 PM
          Submitted Submitted Acknowledged Acknowledged
          		101d 21h 55m 2 Claire Folland 07/Nov/24 9:13 AM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		4s 1 Claire Folland 07/Nov/24 9:13 AM

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              Dates

              • Due:
                Created:
                Updated: