Details
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Type:
Exterior Panels (8 Weeks)
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Status: Resolved
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:G19
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Hire_or_Retail:Retail
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Serial:030020h
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Model:adventurer
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Year:2019
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Size:35x12
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Status Colour:
Resolved
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Stock_Number:35934
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Times Scheduled:2
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Park_Company:Southfield Caravan Park
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Park_Postcode:TA8 2RL
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Park_Contact:Mrs Hicks
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Park_Phone:01278751233
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Park_Email:Office@southfield-farm.co.uk
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Park_Code:SOUT04
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | Swift have removed all the black foam from the back of the windows and not replaced it when refitting the windows. There are gaps between the panels and the windows exposing all the staples holding the panel in places. | Swift have removed all the black foam from the back of the windows and not replaced it when refitting the windows. There are gaps between the panels and the windows exposing all the staples holding the panel in place. Owner is worried about water ingress |
| Summary | Swift have removed all the black foam from the back of the windows and not replaced it when refitting the windows. There are gaps between the panels and the windows exposing all the staples holding the panel in place. Owner is worried about water ingress | Swift have removed all the black foam from the back of the windows and not replaced it when refitting the windows.There are gaps between the panels and the windows exposing all the staples holding the panel in place. Owner is worried about water ingress |
| ID Number | SBH013319 |
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Eve Colton (Inactive)
added a comment -
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phone call from owner
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Eve Colton (Inactive)
added a comment - phone call from owner
Swift attended to replace rear panel and have removed all the black foam from the back of the windows and not replaced it when refitting the windows.There are gaps between the panels and the windows exposing all the staples holding the panel in place. Owner is worried about water ingress
Show
Eve Colton (Inactive)
added a comment - Swift attended to replace rear panel and have removed all the black foam from the back of the windows and not replaced it when refitting the windows.There are gaps between the panels and the windows exposing all the staples holding the panel in place. Owner is worried about water ingress
| Attachment | screenshot-1.png [ 379826 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Contacted the park for photos of the windows.
Show
Eve Colton (Inactive)
added a comment - Contacted the park for photos of the windows.
Sarah (Dealer Support)
23 Apr 2024, 11:15 BST
Morning Eve,
Sorry for the delay, our engineer had no signal.
I have spoken to our engineer he has advised as per Matts email he has advised
We trimmed the sealant / foam excess which had expanded from the sunlight, some of photos which were sent previously were from the other side of the van which we had not worked on. Any of the staples which were visible our engineers have sealed over these.
Swift remedial work carries a 12 month warranty.
Regards
23 Apr 2024, 11:15 BST
Morning Eve,
Sorry for the delay, our engineer had no signal.
I have spoken to our engineer he has advised as per Matts email he has advised
We trimmed the sealant / foam excess which had expanded from the sunlight, some of photos which were sent previously were from the other side of the van which we had not worked on. Any of the staples which were visible our engineers have sealed over these.
Swift remedial work carries a 12 month warranty.
Regards
Show
Eve Colton (Inactive)
added a comment - Sarah (Dealer Support)
23 Apr 2024, 11:15 BST
Morning Eve,
Sorry for the delay, our engineer had no signal.
I have spoken to our engineer he has advised as per Matts email he has advised
We trimmed the sealant / foam excess which had expanded from the sunlight, some of photos which were sent previously were from the other side of the van which we had not worked on. Any of the staples which were visible our engineers have sealed over these.
Swift remedial work carries a 12 month warranty.
Regards
.
| Attachment | Capture.JPG [ 380950 ] |
swift are attending
Show
Charleen Sibley
added a comment - swift are attending
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Eve Colton [ eve ] | Claire Folland [ claire ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Claire Folland [ claire ] |
| Resolution | Completed [ 1 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
16m 35s | 1 | Eve Colton (Inactive) | 15/Apr/24 1:53 PM | |||||
|
28d 23h 53m | 1 | charleen sibley | 14/May/24 1:47 PM | |||||
|
1s | 1 | charleen sibley | 14/May/24 1:47 PM | |||||
|
111d 21h 17m | 1 | Claire Folland | 03/Sep/24 11:04 AM | |||||
|
2s | 1 | Claire Folland | 03/Sep/24 11:04 AM | |||||
|
5s | 1 | Claire Folland | 03/Sep/24 11:04 AM | |||||
|
5s | 1 | Claire Folland | 03/Sep/24 11:04 AM |
