Swift
  1. Swift
  2. SWIFT-33368

Kitchen doors de-laminating

        Details

        • Type: Internal Issues (1 Week) Internal Issues (1 Week)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          6
        • Hire_or_Retail:
          Retail
        • Serial:
          031541h
        • Manufacturer:
          Swift
        • Model:
          Bordeaux
        • Year:
          2019
        • Size:
          38x12
        • ID Number:
          SBH015304
        • Status Colour:
          Complete Complete
        • Stock_Number:
          36527
        • Times Scheduled:
          3
        • Park_Company:
           chelsfield Farm
        • Park_Postcode:
          PL15 8NU
        • Park_Phone:
          01566 785828 / Marian: 07702 205293
        • Park_Email:
          info@chelsfieldfarm.co.uk
        • Park_Code:
          chel02
        • Park_Key_Account:
          No
        • SLA Status:

          Description

          Cupboard Door Delamination
          Swift Bordeaux
          No 031541H
          I have attached photographs of those doors that can be photographed to show the problem. Most of the doors do not show an obvious shadow line and so a photograph would not help.
          The following doors are affected
          Fridge – whole panel
          Freezer – panel rebate
          Right hand cooker upper – panel corners
          Over cooker – whole panel
          Left hand cooker upper – panel rebate
          Right hand sink upper – whole panel
          Over microwave – panel face
          Far right hand fire – panel rebate
          Right hand fire – whole panel
          Left hand fire - whole panel

          1. Capture.JPG
            85 kB
          2. DSC00928.JPG
            86 kB
          3. DSC00929.JPG
            86 kB
          4. screenshot-1.png
            297 kB

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		45m 56s 1 Eve Colton (Inactive) 16/Apr/24 12:43 PM
            Submitted Submitted Acknowledged Acknowledged
            		1d 22h 52m 1 Eve Colton (Inactive) 18/Apr/24 11:36 AM
            Acknowledged Acknowledged Parts ordered Parts ordered
            		3s 1 Eve Colton (Inactive) 18/Apr/24 11:36 AM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		43d 4h 2m 1 Claire Folland 31/May/24 3:38 PM
            Engineer Scheduled Engineer Scheduled Parts on reorder Parts on reorder
            		7s 1 Claire Folland 04/Sep/24 10:28 AM
            Parts on reorder Parts on reorder Parts Recieved Parts Recieved
            		37d 2h 15m 1 Duncan Thomson 11/Oct/24 12:44 PM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		40m 17s 2 Duncan Thomson 11/Oct/24 1:25 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		133d 17h 15m 2 Claire Folland 18/Nov/24 10:50 AM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		2s 1 Claire Folland 18/Nov/24 10:50 AM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		197d 2h 35m 1 Melanie Woolacott 03/Jun/25 2:26 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		5s 1 Melanie Woolacott 03/Jun/25 2:26 PM
            Resolved Resolved Complete Complete
            		8s 1 Melanie Woolacott 03/Jun/25 2:26 PM
            Melanie Woolacott made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Melanie Woolacott made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Claire Folland [ claire ]
            Resolution Completed [ 1 ]
            Melanie Woolacott made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Invoice Number 492155
            Hide
            Permalink
            Melanie Woolacott added a comment -
            492155
            Show
            Melanie Woolacott added a comment - 492155
            Claire Folland made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Duncan Thomson [ duncan ] Ellie W [ temp ]
            Claire Folland made changes -
            Times Scheduled 2 3
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Plot
            Hide
            Permalink
            Claire Folland added a comment -
            complete by Steve 4-11-24
            Show
            Claire Folland added a comment - complete by Steve 4-11-24
            Hide
            Permalink
            James Eginton added a comment -
            Customer chasing, he has advised that the caravan cannot be accessed from 11th November onwards, would like the remaining door fitted before then if possible.

            Email with an update next week.

            01785823663
            oaklandsct@hotmail.com
            Show
            James Eginton added a comment - Customer chasing, he has advised that the caravan cannot be accessed from 11th November onwards, would like the remaining door fitted before then if possible. Email with an update next week. 01785823663 oaklandsct@hotmail.com
            Duncan Thomson made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Assignee Claire Folland [ claire ] Duncan Thomson [ duncan ]
            Duncan Thomson made changes -
            Status Parts on reorder [ 10009 ] Parts Recieved [ 10003 ]
            Plot
            Parts in 02/Oct/24 12:44 PM
            Parts From? Supplier [ 10021 ]
            Hide
            Permalink
            Duncan Thomson added a comment -
            1723388 door received and reissued worksheet
            Show
            Duncan Thomson added a comment - 1723388 door received and reissued worksheet
            Claire Folland made changes -
            Status Engineer Scheduled [ 10000 ] Parts on reorder [ 10009 ]
            Claire Folland made changes -
            Times Scheduled 1 2
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Plot
            Hide
            Permalink
            Claire Folland added a comment -
            steve attended 26-6-24, door left hand side of fire was wrong, this should be left hand hung, re-ordered with swift
            Show
            Claire Folland added a comment - steve attended 26-6-24, door left hand side of fire was wrong, this should be left hand hung, re-ordered with swift
            Claire Folland made changes -
            Attachment Capture.JPG [ 383017 ]
            Claire Folland made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Claire Folland made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Plot
            Claire Folland made changes -
            Assignee Eve Colton [ eve ] Claire Folland [ claire ]
            Hide
            Permalink
            Claire Folland added a comment -
            parts 1722495, 1722481 and 1723388 all received, all doors now in stock, labelled and placed on rack, issued worksheet
            Show
            Claire Folland added a comment - parts 1722495, 1722481 and 1723388 all received, all doors now in stock, labelled and placed on rack, issued worksheet
            Hide
            Permalink
            James Eginton added a comment -
            Parts 1722494, 1722498 and 1722481 have arrived, 3 remaining. Placed on rack.
            Show
            James Eginton added a comment - Parts 1722494, 1722498 and 1722481 have arrived, 3 remaining. Placed on rack.
            Hide
            Permalink
            James Eginton added a comment -
            Parts 1722493 and 1722496 have both arrived, 6 remaining. Placed on rack.
            Show
            James Eginton added a comment - Parts 1722493 and 1722496 have both arrived, 6 remaining. Placed on rack.
            Hide
            Permalink
            James Eginton added a comment -
            Parts 1722512 and 1722513 have both arrived, 8 remaining. Placed on rack.
            Show
            James Eginton added a comment - Parts 1722512 and 1722513 have both arrived, 8 remaining. Placed on rack.
            Eve Colton (Inactive) made changes -
            ID Number SBH015304 SBH015304
            Eve Colton (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Eve Colton (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Eve Colton (Inactive) made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Hide
            Permalink
            Eve Colton (Inactive) added a comment -
            Submitted to Swift
            Show
            Eve Colton (Inactive) added a comment - Submitted to Swift
            Hide
            Permalink
            Eve Colton (Inactive) added a comment -
            Email from the owner
            Show
            Eve Colton (Inactive) added a comment - Email from the owner
            Eve Colton (Inactive) made changes -
            ID Number SBH014739 SBH015304
            Eve Colton (Inactive) made changes -
            Attachment screenshot-1.png [ 379937 ]
            Eve Colton (Inactive) made changes -
            Attachment DSC00928.JPG [ 379935 ]
            Attachment DSC00929.JPG [ 379936 ]
            Eve Colton (Inactive) made changes -
            Description Cupboard Door Delamination
            Swift Bordeaux
            No 031541H
            I have attached photographs of those doors that can be photographed to show the problem. Most of the doors do not show an obvious shadow line and so a photograph would not help.
            The following doors are affected
            Fridge – whole panel
            Freezer – panel rebate
            Right hand cooker upper – panel corners
            Over cooker – whole panel
            Left hand cooker upper – panel rebate
            Right hand sink upper – whole panel
            Over microwave – panel face
            Far right hand fire – panel rebate
            Right hand fire – whole panel
            Left hand fire - whole panel

            Eve Colton (Inactive) made changes -
            Field Original Value New Value
            Summary Kitchen doors Kitchen doors de-laminating
            Eve Colton (Inactive) created issue -

              People

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                Dates

                • Created:
                  Updated:
                  Resolved: