Details
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Type:
Internal Issues (1 Week)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Plot:D46
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Hire_or_Retail:Retail
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Serial:036308H
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Manufacturer:SWIFT
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Model:Biarritz
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Year:2021
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Size:35 x 12
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ID Number:036308H SBH015503/360
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PRN:1718955 - Luan White Nimbus
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Status Colour:
Complete
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Stock_Number:38210
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Times Scheduled:3
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Park_Company:Ladram Bay Holiday Centre
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Park_Postcode:EX9 7BX
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Park_Phone:01395 568761
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Park_Email:info@ladrambay.co.uk
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Park_Code:LADR01
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Park_Key_Account:Yes
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SLA Status:
Activity
- All
- Comments
- History
- Activity
- Transitions
- Stateoscope
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Melanie Woolacott
added a comment -
Permalink
492745
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Melanie Woolacott
added a comment - 492745
engineers found an extra bolt hole next to an existing bolt hole, they have fixed this updated park, nothing to do with the ridge
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Claire Folland
added a comment - engineers found an extra bolt hole next to an existing bolt hole, they have fixed this updated park, nothing to do with the ridge
complete by steve 5-9-24, steve has replaced ceiling boards, could find no leak, guessing park has fixed but Lisa was not on site
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Claire Folland
added a comment - complete by steve 5-9-24, steve has replaced ceiling boards, could find no leak, guessing park has fixed but Lisa was not on site
2 wallboards received and labelled, worksheet issued
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Duncan Thomson
added a comment - 2 wallboards received and labelled, worksheet issued
steve attended 22-5-24, lisa does not know if leak has been fixed, water ingress above ceiling board in twin room continuing to just main bed ceiling board.
until ceiling boards are removed we wont know where water is coming in, possibly vent in roof
2 ceiling board 1 engineer 1 day
submitted new claim
until ceiling boards are removed we wont know where water is coming in, possibly vent in roof
2 ceiling board 1 engineer 1 day
submitted new claim
Show
Claire Folland
added a comment - steve attended 22-5-24, lisa does not know if leak has been fixed, water ingress above ceiling board in twin room continuing to just main bed ceiling board.
until ceiling boards are removed we wont know where water is coming in, possibly vent in roof
2 ceiling board 1 engineer 1 day
submitted new claim
Worksheet issued
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Eve Colton (Inactive)
added a comment - Worksheet issued
Submitted
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Eve Colton (Inactive)
added a comment - Submitted
From: Lisa Foster <lisafoster@ladrambay.co.uk>
Sent: Thursday, April 18, 2024 11:26 AM
To: Warranty <Warranty@surfbay.co.uk>
Subject: S/N 036308H D46
Good morning
The owner has damp above their curtain rail in the twin bedroom and between the twin bedroom and main bedroom. We have sourced the leak which is coming from the ridge capping – there is a slight kink in it and it has lifted the foam and reef sheets.
Would any of this still be covered under warranty?
If not, please can we have an engineer out to quote for a replacement wall board.
Many thanks
Sent: Thursday, April 18, 2024 11:26 AM
To: Warranty <Warranty@surfbay.co.uk>
Subject: S/N 036308H D46
Good morning
The owner has damp above their curtain rail in the twin bedroom and between the twin bedroom and main bedroom. We have sourced the leak which is coming from the ridge capping – there is a slight kink in it and it has lifted the foam and reef sheets.
Would any of this still be covered under warranty?
If not, please can we have an engineer out to quote for a replacement wall board.
Many thanks
Show
Eve Colton (Inactive)
added a comment - From: Lisa Foster < lisafoster@ladrambay.co.uk >
Sent: Thursday, April 18, 2024 11:26 AM
To: Warranty < Warranty@surfbay.co.uk >
Subject: S/N 036308H D46
Good morning
The owner has damp above their curtain rail in the twin bedroom and between the twin bedroom and main bedroom. We have sourced the leak which is coming from the ridge capping – there is a slight kink in it and it has lifted the foam and reef sheets.
Would any of this still be covered under warranty?
If not, please can we have an engineer out to quote for a replacement wall board.
Many thanks
Park emailed
Show
Eve Colton (Inactive)
added a comment - Park emailed