Details
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Type:
Internal Issues (1 Week)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Plot:D46
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Hire_or_Retail:Retail
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Serial:036308H
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Manufacturer:SWIFT
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Model:Biarritz
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Year:2021
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Size:35 x 12
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ID Number:036308H SBH015503/360
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PRN:1718955 - Luan White Nimbus
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Status Colour:
Complete
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Stock_Number:38210
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Times Scheduled:3
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Park_Company:Ladram Bay Holiday Centre
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Park_Postcode:EX9 7BX
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Park_Phone:01395 568761
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Park_Email:info@ladrambay.co.uk
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Park_Code:LADR01
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Park_Key_Account:Yes
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SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
10m 22s | 1 | Eve Colton (Inactive) | 19/Apr/24 2:33 PM | |||||
|
6d 1h 24m | 1 | Eve Colton (Inactive) | 25/Apr/24 3:58 PM | |||||
|
3s | 1 | Eve Colton (Inactive) | 25/Apr/24 3:58 PM | |||||
|
6s | 1 | Claire Folland | 08/Jun/24 8:32 PM | |||||
|
38d 14h 11m | 1 | Duncan Thomson | 17/Jul/24 10:43 AM | |||||
|
5s | 1 | Duncan Thomson | 17/Jul/24 10:43 AM | |||||
|
186d 11h 7m | 2 | Claire Folland | 06/Dec/24 4:17 PM | |||||
|
3s | 1 | Claire Folland | 06/Dec/24 4:17 PM | |||||
|
327d 49m | 1 | Melanie Woolacott | 29/Oct/25 5:06 PM | |||||
|
8s | 1 | Melanie Woolacott | 29/Oct/25 5:06 PM | |||||
|
9s | 1 | Melanie Woolacott | 29/Oct/25 5:06 PM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Claire Folland [ claire ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | 487423 | 492745 |
Hide
Melanie Woolacott
added a comment -
Permalink
492745
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Melanie Woolacott
added a comment - 492745
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Duncan Thomson [ duncan ] | Ellie W [ temp ] |
| Times Scheduled | 2 | 3 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
engineers found an extra bolt hole next to an existing bolt hole, they have fixed this updated park, nothing to do with the ridge
Show
Claire Folland
added a comment - engineers found an extra bolt hole next to an existing bolt hole, they have fixed this updated park, nothing to do with the ridge
complete by steve 5-9-24, steve has replaced ceiling boards, could find no leak, guessing park has fixed but Lisa was not on site
Show
Claire Folland
added a comment - complete by steve 5-9-24, steve has replaced ceiling boards, could find no leak, guessing park has fixed but Lisa was not on site
| Assignee | Adrienne Barwell [ adrienne ] | Duncan Thomson [ duncan ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| PRN | 1718955 - Luan White Nimbus | |
| Parts in | 10/Jul/24 10:42 AM | |
| Parts From? | Supplier [ 10021 ] |
2 wallboards received and labelled, worksheet issued
Show
Duncan Thomson
added a comment - 2 wallboards received and labelled, worksheet issued
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
steve attended 22-5-24, lisa does not know if leak has been fixed, water ingress above ceiling board in twin room continuing to just main bed ceiling board.
until ceiling boards are removed we wont know where water is coming in, possibly vent in roof
2 ceiling board 1 engineer 1 day
submitted new claim
until ceiling boards are removed we wont know where water is coming in, possibly vent in roof
2 ceiling board 1 engineer 1 day
submitted new claim
Show
Claire Folland
added a comment - steve attended 22-5-24, lisa does not know if leak has been fixed, water ingress above ceiling board in twin room continuing to just main bed ceiling board.
until ceiling boards are removed we wont know where water is coming in, possibly vent in roof
2 ceiling board 1 engineer 1 day
submitted new claim
| Attachment | Capture.PNG [ 383486 ] |
| ID Number | 036308H | 036308H SBH015503/360 |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Eve Colton [ eve ] | Adrienne Barwell [ adrienne ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Worksheet issued
Show
Eve Colton (Inactive)
added a comment - Worksheet issued
| Attachment | screenshot-2.png [ 380520 ] |
Submitted
Show
Eve Colton (Inactive)
added a comment - Submitted
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | 036308H |
| Attachment | screenshot-1.png [ 380176 ] |
| Field | Original Value | New Value |
|---|---|---|
| ID Number | SBH012129 |
From: Lisa Foster <lisafoster@ladrambay.co.uk>
Sent: Thursday, April 18, 2024 11:26 AM
To: Warranty <Warranty@surfbay.co.uk>
Subject: S/N 036308H D46
Good morning
The owner has damp above their curtain rail in the twin bedroom and between the twin bedroom and main bedroom. We have sourced the leak which is coming from the ridge capping – there is a slight kink in it and it has lifted the foam and reef sheets.
Would any of this still be covered under warranty?
If not, please can we have an engineer out to quote for a replacement wall board.
Many thanks
Sent: Thursday, April 18, 2024 11:26 AM
To: Warranty <Warranty@surfbay.co.uk>
Subject: S/N 036308H D46
Good morning
The owner has damp above their curtain rail in the twin bedroom and between the twin bedroom and main bedroom. We have sourced the leak which is coming from the ridge capping – there is a slight kink in it and it has lifted the foam and reef sheets.
Would any of this still be covered under warranty?
If not, please can we have an engineer out to quote for a replacement wall board.
Many thanks
Show
Eve Colton (Inactive)
added a comment - From: Lisa Foster < lisafoster@ladrambay.co.uk >
Sent: Thursday, April 18, 2024 11:26 AM
To: Warranty < Warranty@surfbay.co.uk >
Subject: S/N 036308H D46
Good morning
The owner has damp above their curtain rail in the twin bedroom and between the twin bedroom and main bedroom. We have sourced the leak which is coming from the ridge capping – there is a slight kink in it and it has lifted the foam and reef sheets.
Would any of this still be covered under warranty?
If not, please can we have an engineer out to quote for a replacement wall board.
Many thanks
Park emailed
Show
Eve Colton (Inactive)
added a comment - Park emailed