Details
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Type:
Internal Issues (1 Week)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:1
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Hire_or_Retail:Retail
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Serial:036514H
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Manufacturer:Swift
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Model:Ardennes
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Year:2022
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Size:38 x 12
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Status Colour:
Complete
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Stock_Number:38604
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Times Scheduled:2
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Park_Company:Orchard Caravan Park
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Park_Postcode:PO41 0TS
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Park_Phone:01983 531350
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Park_Email:karen@orchards-holiday-park.co.uk
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Park_Code:ORCH07
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Park_Key_Account:No
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SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
9m 49s | 1 | Eve Colton (Inactive) | 23/Apr/24 2:12 PM | |||||
|
24m 57s | 1 | Eve Colton (Inactive) | 23/Apr/24 2:37 PM | |||||
|
397d 17h 53m | 1 | 26/May/25 8:30 AM | ||||||
|
88d 8h 10m | 1 | Claire Folland | 22/Aug/25 4:40 PM | |||||
|
5s | 1 | Claire Folland | 22/Aug/25 4:40 PM | |||||
|
11s | 1 | Claire Folland | 22/Aug/25 4:40 PM | |||||
|
11s | 1 | Claire Folland | 22/Aug/25 4:40 PM | |||||
|
12s | 1 | Claire Folland | 22/Aug/25 4:41 PM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Claire Folland [ claire ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Eve Colton [ eve ] | Claire Folland [ claire ] |
| Plot |
made changes -
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
Hi Rachael,
As this is an after sales issue and you have all the details regarding this, can you please call Bryony at the park and explain why things have taken so long and offer to phone the local glazing company with a view to them coming out and quoting for the glass replacement.
We do need to get this sorted for the retail customer before the start of the season when they will want to go and use the caravan.
Many thanks
Theresa Clarke
Sales Development Manager | Mobile: 07876 444737
As this is an after sales issue and you have all the details regarding this, can you please call Bryony at the park and explain why things have taken so long and offer to phone the local glazing company with a view to them coming out and quoting for the glass replacement.
We do need to get this sorted for the retail customer before the start of the season when they will want to go and use the caravan.
Many thanks
Theresa Clarke
Sales Development Manager | Mobile: 07876 444737
Show
Claire Folland
added a comment - Hi Rachael,
As this is an after sales issue and you have all the details regarding this, can you please call Bryony at the park and explain why things have taken so long and offer to phone the local glazing company with a view to them coming out and quoting for the glass replacement.
We do need to get this sorted for the retail customer before the start of the season when they will want to go and use the caravan.
Many thanks
Theresa Clarke
Sales Development Manager | Mobile: 07876 444737
Hi Claire,
If you explain that it’s not your fault (or ours) but the window manufacturer.
I thought this one had been put to bed last September
I have just checked on line and there is a company called 1st Glass and Locks based in Yarmouth which is not far from the park.
If you want me to get involved can you send me a photo as to what the window currently looks like and plot number etc and I will call the glazing company to go out and have a look with a view to quoting.
Can I suggest that if anything drags on/is outstanding for more than 3 months you keep me informed on a regular basis please?
Kind regards
Theresa Clarke
Sales Development Manager | Mobile: 07876 444737
If you explain that it’s not your fault (or ours) but the window manufacturer.
I thought this one had been put to bed last September
I have just checked on line and there is a company called 1st Glass and Locks based in Yarmouth which is not far from the park.
If you want me to get involved can you send me a photo as to what the window currently looks like and plot number etc and I will call the glazing company to go out and have a look with a view to quoting.
Can I suggest that if anything drags on/is outstanding for more than 3 months you keep me informed on a regular basis please?
Kind regards
Theresa Clarke
Sales Development Manager | Mobile: 07876 444737
Show
Claire Folland
added a comment - Hi Claire,
If you explain that it’s not your fault (or ours) but the window manufacturer.
I thought this one had been put to bed last September
I have just checked on line and there is a company called 1st Glass and Locks based in Yarmouth which is not far from the park.
If you want me to get involved can you send me a photo as to what the window currently looks like and plot number etc and I will call the glazing company to go out and have a look with a view to quoting.
Can I suggest that if anything drags on/is outstanding for more than 3 months you keep me informed on a regular basis please?
Kind regards
Theresa Clarke
Sales Development Manager | Mobile: 07876 444737
Hi Theresa,
I think the way around this is a local glazier to this, Please forward the invoice/quote to me.
Thanks
Rachael
have emailed Theresa asking her to tell the park this, after 9 months of waiting i do not want them to think its our fault
I think the way around this is a local glazier to this, Please forward the invoice/quote to me.
Thanks
Rachael
have emailed Theresa asking her to tell the park this, after 9 months of waiting i do not want them to think its our fault
Show
Claire Folland
added a comment - Hi Theresa,
I think the way around this is a local glazier to this, Please forward the invoice/quote to me.
Thanks
Rachael
have emailed Theresa asking her to tell the park this, after 9 months of waiting i do not want them to think its our fault
chased swift several times, eltheringtons have told Racheal they have been speaking to the park direct and it will be done by the end of the month, no one on the park has spoken to the supplier, Rachael is trying to find out who their contact is.
Park have now emailed Matt wanting to know if he can sort it, gave Matt latest update, he has emailed Theresa to see if there is anything she can do to help
Park have now emailed Matt wanting to know if he can sort it, gave Matt latest update, he has emailed Theresa to see if there is anything she can do to help
Show
Claire Folland
added a comment - chased swift several times, eltheringtons have told Racheal they have been speaking to the park direct and it will be done by the end of the month, no one on the park has spoken to the supplier, Rachael is trying to find out who their contact is.
Park have now emailed Matt wanting to know if he can sort it, gave Matt latest update, he has emailed Theresa to see if there is anything she can do to help
Hi Claire,
Re Eltheringtons Visit, This has now been booked for W/C 13/01
Thanks
Rachael
updated park
Re Eltheringtons Visit, This has now been booked for W/C 13/01
Thanks
Rachael
updated park
Show
Claire Folland
added a comment - Hi Claire,
Re Eltheringtons Visit, This has now been booked for W/C 13/01
Thanks
Rachael
updated park
spoke to Rachael, she has advised Eltheringtons are next in the area wc 2nd dec, updated park
Show
Claire Folland
added a comment - spoke to Rachael, she has advised Eltheringtons are next in the area wc 2nd dec, updated park
park are chasing, not getting a response from Eltheringtons, emailed Rachael
Show
Claire Folland
added a comment - park are chasing, not getting a response from Eltheringtons, emailed Rachael
Auth, referred to the supplier
Show
Eve Colton (Inactive)
added a comment - Auth, referred to the supplier
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Park emailed, Submitted
Show
Eve Colton (Inactive)
added a comment - Park emailed, Submitted
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-1.png [ 380504 ] |
| Field | Original Value | New Value |
|---|---|---|
| ID Number | sbh013539 |
I’ve called and spoken with 1st Glass and Locks, they will go and measure up Tuesday Morning.
We have Emailed Bryony and left a message with the park to make them aware of Glazier attending.
Kind regards
Rachael