Claire Folland added a comment - 30/Apr/24 8:30 PM received email from park, submitted into swift

Claire Folland added a comment - 02/May/24 9:21 AM Could temperature readings be taken inside the oven please . As when this was seen in December it was working as it should ? We also require the date of registration please emailed Jon

Claire Folland added a comment - 02/May/24 3:35 PM Hi, The oven was turned on full and after 20 mins had only reached 160C. This oven isn’t getting hot enough quickly enough. The oven was installed by Surfbay on 29/9/22 following a product recall. It was logged again 9/10/22 as not reaching temp and again on 9/4/23. Cheers, Jon updated swift portal

Claire Folland added a comment - 03/May/24 10:12 AM Are you confident the pre heat is being done? After 20 minutes on high, with one shelf in the centre position, the cooker should reach approx. 220 – 230 deg. Are you confident the pre heat is being done? Can you confirm the cooker door is closing correctly? If not, heat will escape, resulting in longer cooking times. Is the cooker overloaded? In all cases care should be taken not to overload the oven cavity, thus allowing adequate spacing to ensure free circulation of heat. If the cooker is overloaded or large cooking trays used, the circulation of heat will be restricted resulting in longer cooking times Is the Thetford supplied oven shelf inserted correctly, with the guard to back of the cavity? Does the cooker door remain closed during use? Every time the cooker door is opened the internal temperature will drop, the cooker will then time to get back to temperature. Please make allowances for this and limit the time the door is opened during cooking. emailed Jon

Claire Folland added a comment - 03/May/24 10:52 AM Hi Claire, The oven was tested by my gas safe registered engineer. The oven was empty on test with the original shelf installed. After 20 mins with the door closed and the oven set to full temperature it only reached 155c as per pictures previously sent. Door remained closed throughout test with nothing but the shelf in the oven. Thank you , Jon updated swift portal

Claire Folland added a comment - 07/May/24 3:30 PM We will not instruct an engineer at this time as we believe it is perception. However if you would like to get an engineer to take a look and they do find a fault will pay the invoice . We recommend Pure Gas Heating Ltd 01202841388 emailed Jon