Swift
  1. Swift
  2. SWIFT-33860

the customer is having issues with his Thetford cooker The oven thermostat is not working correctly and remaining at a low flame when you increase the temp

          Details

          • Type: Oven (2 Weeks) Oven (2 Weeks)
          • Status: Resolved
          • Priority: Normal Normal
          • Resolution: Completed
          • Labels:
            None
          • Responsibility:
            Manufacturer Attending
          • Plot:
            11 Middle Valley
          • Hire_or_Retail:
            Retail
          • Serial:
            031731h
          • Model:
            bordeaux
          • Year:
            2020
          • Size:
            38x12
          • ID Number:
            SBH015580
          • Status Colour:
            Resolved Resolved
          • Stock_Number:
            36699
          • Times Scheduled:
            0
          • Park_Company:
             The Retreat Caravan Park
          • Park_Postcode:
            TA8 2ES
          • Park_Phone:
            01278 795006
          • Park_Email:
            enquiries@retreatcaravanpark.co.uk
          • Park_Code:
            RETR03
          • Park_Key_Account:
            No
          • SLA Status:
          1. Capture.JPG
            145 kB
          2. Capture.JPG
            136 kB

            Activity

            Ascending order - Click to sort in descending order
            Claire Folland created issue -
            Claire Folland made changes -
            Field Original Value New Value
            Park_Postcode TA8 2ES
            Park_Email enquiries@retreatcaravanpark.co.uk
            Park_Phone 01278 795006
            Park_Code RETR03
            Park_Key_Account No
            Park_Address2 Berrow Road
            Park_City Burnham on Sea
            Park_Address The Retreat Caravan Park
            Claire Folland made changes -
            Attachment Capture.JPG [ 385411 ]
            Claire Folland made changes -
            ID Number SBH015580
            Claire Folland made changes -
            Attachment Capture.JPG [ 385412 ]
            Claire Folland made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Hide
            Permalink
            Claire Folland added a comment -
            received email from park, submitted into swift
            Show
            Claire Folland added a comment - received email from park, submitted into swift
            Hide
            Permalink
            Claire Folland added a comment -
            Swift Supplier Referral Rejected: SBH015580/1
            Swift Supplier Referral: SBH015580/1 has been rejected by Thetford
            Chassis: 031731H
            Owner:
            Dealer: Surf Bay Leisure
            Fault: the customer is having issues with his Thetford cooker The oven thermostat is not working correctly and remaining at a low flame when you increase the temp The Retreat Caravan Park TA8 2ES plot 11 Middle Valley
            Supplier Ref:
            Comments:
            Status: REJCT
            Unfortunately the 3 year warranty has now expired on this vehicle. Kind Regards, Thetford Customer Care (UK)
            Show
            Claire Folland added a comment - Swift Supplier Referral Rejected: SBH015580/1 Swift Supplier Referral: SBH015580/1 has been rejected by Thetford Chassis: 031731H Owner: Dealer: Surf Bay Leisure Fault: the customer is having issues with his Thetford cooker The oven thermostat is not working correctly and remaining at a low flame when you increase the temp The Retreat Caravan Park TA8 2ES plot 11 Middle Valley Supplier Ref: Comments: Status: REJCT Unfortunately the 3 year warranty has now expired on this vehicle. Kind Regards, Thetford Customer Care (UK)
            Claire Folland made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Claire Folland made changes -
            Status Acknowledged [ 10005 ] Rejected [ 10002 ]
            Claire Folland made changes -
            Status Rejected [ 10002 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		9m 24s 1 Claire Folland 11/Jul/24 1:48 PM
            Submitted Submitted Acknowledged Acknowledged
            		4d 23h 35m 1 Claire Folland 16/Jul/24 1:23 PM
            Acknowledged Acknowledged Rejected Rejected
            		2s 1 Claire Folland 16/Jul/24 1:23 PM
            Rejected Rejected Resolved Resolved
            		401d 2h 56m 1 Claire Folland 21/Aug/25 4:20 PM

              People

              • Assignee:
                Claire Folland
                Reporter:
                Claire Folland
                Participants:
              • Watchers:
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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved: