Details
-
Type:
Lounge Furniture (8 Weeks)
-
Status: Resolved
-
Priority:
Normal
-
Resolution: Completed
-
Labels:None
-
Responsibility:SurfBay Attending
-
Plot:D26
-
Hire_or_Retail:Retail
-
Serial:029130H
-
Model:bordeaux
-
Year:2019
-
Size:38x12
-
ID Number:SBH015691
-
Status Colour:
Resolved
-
Stock_Number:35475
-
Times Scheduled:0
-
Park_Company:Ladram Bay Holiday Centre
-
Park_Postcode:EX9 7BX
-
Park_Phone:01395 568761
-
Park_Email:info@ladrambay.co.uk
-
Park_Code:LADR01
-
Park_Key_Account:Yes
-
SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - the fridge unit top is delaminating | freezer door is delaminating |
| ID Number | SBH015691 |
| Attachment | Capture.JPG [ 387959 ] |
Hide
Claire Folland
added a comment -
Permalink
received email from Lisa, submitted into swift
Show
Claire Folland
added a comment - received email from Lisa, submitted into swift
| Summary | freezer door is delaminating | freezer door is delaminating - delivery only |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
This unit was purchased 03/03/2019, therefore is now outside the 5yr Goodwill replacement.
Show
Claire Folland
added a comment - This unit was purchased 03/03/2019, therefore is now outside the 5yr Goodwill replacement.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
Hi Matt,
All good thanks hope you are too.
Based on our records, the customer had a total of five doors replaced last year on three separate occasions, we only cover doors that have actually delmainated. Since the original supplier, who provided the doors at the time of the van’s build, is no longer trading, we offer a goodwill policy to supply the doors free of charge within five years of the date of purchase. However, this van is now beyond the five-year period and outside our goodwill policy.
Given that the customer had replacement doors just last year, I am willing to make an exception and agree to replace all the doors in the kitchen and lounge with parts only, provided you are willing to contribute to this?
Thanks,
Helen
Helen Crofts
Holiday Home Aftersales Manager
All good thanks hope you are too.
Based on our records, the customer had a total of five doors replaced last year on three separate occasions, we only cover doors that have actually delmainated. Since the original supplier, who provided the doors at the time of the van’s build, is no longer trading, we offer a goodwill policy to supply the doors free of charge within five years of the date of purchase. However, this van is now beyond the five-year period and outside our goodwill policy.
Given that the customer had replacement doors just last year, I am willing to make an exception and agree to replace all the doors in the kitchen and lounge with parts only, provided you are willing to contribute to this?
Thanks,
Helen
Helen Crofts
Holiday Home Aftersales Manager
Show
Claire Folland
added a comment - Hi Matt,
All good thanks hope you are too.
Based on our records, the customer had a total of five doors replaced last year on three separate occasions, we only cover doors that have actually delmainated. Since the original supplier, who provided the doors at the time of the van’s build, is no longer trading, we offer a goodwill policy to supply the doors free of charge within five years of the date of purchase. However, this van is now beyond the five-year period and outside our goodwill policy.
Given that the customer had replacement doors just last year, I am willing to make an exception and agree to replace all the doors in the kitchen and lounge with parts only, provided you are willing to contribute to this?
Thanks,
Helen
Helen Crofts
Holiday Home Aftersales Manager
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
14m 34s | 1 | Claire Folland | 22/Aug/24 12:19 PM | |||||
|
1d 2h 1m | 1 | Claire Folland | 23/Aug/24 2:21 PM | |||||
|
2s | 1 | Claire Folland | 23/Aug/24 2:21 PM | |||||
|
343d 1h 55m | 1 | Claire Folland | 01/Aug/25 4:16 PM |
