Swift
  1. Swift
  2. SWIFT-34154

freezer door is delaminating - delivery only

    Details

    • Type: Lounge Furniture (8 Weeks) Lounge Furniture (8 Weeks)
    • Status: Resolved
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      SurfBay Attending
    • Plot:
      D26
    • Hire_or_Retail:
      Retail
    • Serial:
      029130H
    • Model:
      bordeaux
    • Year:
      2019
    • Size:
      38x12
    • ID Number:
      SBH015691
    • Status Colour:
      Resolved Resolved
    • Stock_Number:
      35475
    • Times Scheduled:
      0
    • Park_Company:
       Ladram Bay Holiday Centre
    • Park_Postcode:
      EX9 7BX
    • Park_Phone:
      01395 568761
    • Park_Email:
      info@ladrambay.co.uk
    • Park_Code:
      LADR01
    • Park_Key_Account:
      Yes
    • SLA Status:
    1. Capture.JPG
      106 kB
    2. Capture.JPG
      179 kB

      Activity

      Claire Folland created issue -
      Claire Folland made changes -
      Field Original Value New Value
      Summary CLONE - the fridge unit top is delaminating freezer door is delaminating
      Claire Folland made changes -
      ID Number SBH015691
      Claire Folland made changes -
      Attachment Capture.JPG [ 387959 ]
      Hide
      Claire Folland added a comment -
      received email from Lisa, submitted into swift
      Show
      Claire Folland added a comment - received email from Lisa, submitted into swift
      Claire Folland made changes -
      Summary freezer door is delaminating freezer door is delaminating - delivery only
      Claire Folland made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Hide
      Claire Folland added a comment -
      This unit was purchased 03/03/2019, therefore is now outside the 5yr Goodwill replacement.
      Show
      Claire Folland added a comment - This unit was purchased 03/03/2019, therefore is now outside the 5yr Goodwill replacement.
      Claire Folland made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Claire Folland made changes -
      Status Acknowledged [ 10005 ] Rejected [ 10002 ]
      Hide
      Claire Folland added a comment -
      Hi Matt,

      All good thanks hope you are too.

      Based on our records, the customer had a total of five doors replaced last year on three separate occasions, we only cover doors that have actually delmainated. Since the original supplier, who provided the doors at the time of the van’s build, is no longer trading, we offer a goodwill policy to supply the doors free of charge within five years of the date of purchase. However, this van is now beyond the five-year period and outside our goodwill policy.
      Given that the customer had replacement doors just last year, I am willing to make an exception and agree to replace all the doors in the kitchen and lounge with parts only, provided you are willing to contribute to this?


      Thanks,
      Helen



      Helen Crofts
      Holiday Home Aftersales Manager
      Show
      Claire Folland added a comment - Hi Matt, All good thanks hope you are too. Based on our records, the customer had a total of five doors replaced last year on three separate occasions, we only cover doors that have actually delmainated. Since the original supplier, who provided the doors at the time of the van’s build, is no longer trading, we offer a goodwill policy to supply the doors free of charge within five years of the date of purchase. However, this van is now beyond the five-year period and outside our goodwill policy. Given that the customer had replacement doors just last year, I am willing to make an exception and agree to replace all the doors in the kitchen and lounge with parts only, provided you are willing to contribute to this? Thanks, Helen Helen Crofts Holiday Home Aftersales Manager
      Claire Folland made changes -
      Status Rejected [ 10002 ] Resolved [ 5 ]
      Resolution Completed [ 1 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      14m 34s 1 Claire Folland 22/Aug/24 12:19 PM
      Submitted Submitted Acknowledged Acknowledged
      1d 2h 1m 1 Claire Folland 23/Aug/24 2:21 PM
      Acknowledged Acknowledged Rejected Rejected
      2s 1 Claire Folland 23/Aug/24 2:21 PM
      Rejected Rejected Resolved Resolved
      343d 1h 55m 1 Claire Folland 01/Aug/25 4:16 PM

        People

        • Assignee:
          Claire Folland
          Reporter:
          Claire Folland
          Participants:
        • Watchers:
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          Dates

          • Due:
            Created:
            Updated:
            Resolved: