Details
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Type:
Missing items (4 weeks)
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Status: Resolved
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:SA034
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Hire_or_Retail:Retail
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Serial:045467H
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Model:bordeaux es
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Year:2024
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Size:38x12
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ID Number:SBH015741
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Status Colour:
Resolved
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Stock_Number:41889
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Times Scheduled:0
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Park_Company:Waxham Sands Holiday Park
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Park_Postcode:NR29 4EJ
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Park_Code:WAXH01
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - pdi reports family bathroom Cabinet door missing | pdi reports kitchen Microwave scratched |
| ID Number | SBH015741 |
| Attachment | Capture.JPG [ 388534 ] |
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Claire Folland
added a comment -
Permalink
received email from park, submitted into swift
Show
Claire Folland
added a comment - received email from park, submitted into swift
| Status | Open [ 1 ] | Submitted [ 10001 ] |
swift rejected claim as microwave arrives in the box
Hi Claire
I have checked with the park, and they are adamant that this microwave arrived fully installed .. not in a box.
The PDI was completed by the park team as soon as the unit was sited and at the time of unpacking. The PDI was submitted well within the necessary timeframe, and this microwave is shown fully installed (the team member who unpacked and PDI’d the unit would not have been able to install it).
Please go back to Swift and ask them to honour our submitted PDI and this claim 🙏
Many thanks
Helen Treadgold
Group Aftersales Manager
m: 07356 124980
lovatparks.com
submitted claim back into swift
Hi Claire
I have checked with the park, and they are adamant that this microwave arrived fully installed .. not in a box.
The PDI was completed by the park team as soon as the unit was sited and at the time of unpacking. The PDI was submitted well within the necessary timeframe, and this microwave is shown fully installed (the team member who unpacked and PDI’d the unit would not have been able to install it).
Please go back to Swift and ask them to honour our submitted PDI and this claim 🙏
Many thanks
Helen Treadgold
Group Aftersales Manager
m: 07356 124980
lovatparks.com
submitted claim back into swift
Show
Claire Folland
added a comment - swift rejected claim as microwave arrives in the box
Hi Claire
I have checked with the park, and they are adamant that this microwave arrived fully installed .. not in a box.
The PDI was completed by the park team as soon as the unit was sited and at the time of unpacking. The PDI was submitted well within the necessary timeframe, and this microwave is shown fully installed (the team member who unpacked and PDI’d the unit would not have been able to install it).
Please go back to Swift and ask them to honour our submitted PDI and this claim 🙏
Many thanks
Helen Treadgold
Group Aftersales Manager
m: 07356 124980
lovatparks.com
submitted claim back into swift
RACHAEL MIDGLEY: 03/09/2024 15:47:07
Microwave is sent in a box
Microwave is sent in a box
Show
Charleen Sibley
added a comment - RACHAEL MIDGLEY: 03/09/2024 15:47:07
Microwave is sent in a box
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
we have received a replacement microwave, this should have gone direct so site, have asked swift to collect
Show
Claire Folland
added a comment - we have received a replacement microwave, this should have gone direct so site, have asked swift to collect
Microwave arrived yesterday 😊
Kate Gage
Holiday Experience Manager
o: 0333 200 2568
Waxham Sands Holiday Park, Warren Farm, Great Yarmouth, Norfolk, NR29 4EJ
lovatparks.com/waxham
Kate Gage
Holiday Experience Manager
o: 0333 200 2568
Waxham Sands Holiday Park, Warren Farm, Great Yarmouth, Norfolk, NR29 4EJ
lovatparks.com/waxham
Show
Claire Folland
added a comment - Microwave arrived yesterday 😊
Kate Gage
Holiday Experience Manager
o: 0333 200 2568
Waxham Sands Holiday Park, Warren Farm, Great Yarmouth, Norfolk, NR29 4EJ
lovatparks.com/waxham
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
14m 52s | 1 | Claire Folland | 03/Sep/24 10:58 AM | |||||
|
65d 4h 24m | 1 | charleen sibley | 07/Nov/24 2:23 PM | |||||
|
3s | 1 | charleen sibley | 07/Nov/24 2:23 PM | |||||
|
111d 18h 32m | 1 | Claire Folland | 27/Feb/25 8:55 AM |
