Details

    • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
    • Status: Issue Invoice
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Plot:
      PR25
    • Hire_or_Retail:
      Retail
    • Serial:
      043280H
    • Model:
      moselle lodge
    • Year:
      2023
    • Size:
      42x14
    • ID Number:
      SBH016186 SBH015935/30
    • Status Colour:
      Issue Invoice Issue Invoice
    • Stock_Number:
      40840
    • Times Scheduled:
      2
    • Park_Company:
       Edithmead Caravan Park
    • Park_Postcode:
      TA9 4HE
    • Park_Contact:
      Mr J Bareham
    • Park_Phone:
      01278783475 // Martin Rowe: 07860 581030
    • Park_Email:
      caroline@westcountryparks.co.uk
    • Park_Code:
      EDIT02
    • Park_Key_Account:
      No
    • SLA Status:
    1. Screenshot 2025-05-29 124925.png
      44 kB
    2. Screenshot 2025-03-27 202150.png
      182 kB
    3. Capture.JPG
      149 kB
    4. Capture.JPG
      142 kB
    5. Capture.JPG
      88 kB

      Activity

      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Submitted Submitted
      4m 40s 1 Claire Folland 19/Nov/24 1:08 PM
      Submitted Submitted Acknowledged Acknowledged
      2h 41m 1 Claire Folland 19/Nov/24 3:49 PM
      Acknowledged Acknowledged Worksheet Issued Worksheet Issued
      1s 1 Claire Folland 19/Nov/24 3:49 PM
      Engineer Scheduled Engineer Scheduled Parts on reorder Parts on reorder
      4s 1 Claire Folland 27/Mar/25 8:22 PM
      Parts on reorder Parts on reorder Parts Recieved Parts Recieved
      62d 15h 26m 1 Claire Folland 29/May/25 12:48 PM
      Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
      2s 1 Claire Folland 29/May/25 12:48 PM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      211d 6h 31m 2 Duncan Thomson 20/Aug/25 2:47 PM
      Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
      8s 1 Duncan Thomson 20/Aug/25 2:47 PM
      Melanie Woolacott made changes -
      ID Number SBH015935/30 SBH016186 SBH016186 SBH015935/30
      Duncan Thomson made changes -
      Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
      Assignee Claire Folland [ claire ] Ellie W [ temp ]
      Duncan Thomson made changes -
      Times Scheduled 1 2
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Plot
      Claire Folland made changes -
      Attachment Screenshot 2025-05-29 124925.png [ 403621 ]
      Claire Folland made changes -
      Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
      Claire Folland made changes -
      Status Parts on reorder [ 10009 ] Parts Recieved [ 10003 ]
      Plot
      Hide
      Claire Folland added a comment -
      received replacement hinge from swift, labelled and placed on rack, issued worksheet
      Show
      Claire Folland added a comment - received replacement hinge from swift, labelled and placed on rack, issued worksheet
      Hide
      Charleen Sibley added a comment -
      parts on order
      Show
      Charleen Sibley added a comment - parts on order
      Hide
      Charleen Sibley added a comment -
      Our Response: 9853676 EXTERNAL DOOR HINGE FOR 1722778 Quantity: 1
      Show
      Charleen Sibley added a comment - Our Response: 9853676 EXTERNAL DOOR HINGE FOR 1722778 Quantity: 1
      Claire Folland made changes -
      Status Engineer Scheduled [ 10000 ] Parts on reorder [ 10009 ]
      Claire Folland made changes -
      Times Scheduled 0 1
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Plot
      Claire Folland made changes -
      Attachment Screenshot 2025-03-27 202150.png [ 400176 ]
      Claire Folland made changes -
      ID Number SBH015935/30 SBH015935/30 SBH016186
      Hide
      Claire Folland added a comment -
      Duncan attended 7-1-25, adjusted door and frame, require 1 x black hinge to replace top hinge due to damage, submitted claim
      Show
      Claire Folland added a comment - Duncan attended 7-1-25, adjusted door and frame, require 1 x black hinge to replace top hinge due to damage, submitted claim
      Claire Folland made changes -
      Attachment Capture.JPG [ 392294 ]
      Claire Folland made changes -
      Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
      Claire Folland made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Hide
      Claire Folland added a comment -
      received email from park, submitted into swift
      Show
      Claire Folland added a comment - received email from park, submitted into swift
      Claire Folland made changes -
      Status Open [ 1 ] Submitted [ 10001 ]
      Claire Folland made changes -
      Attachment Capture.JPG [ 392280 ]
      Claire Folland made changes -
      ID Number SBH015935/30
      Claire Folland made changes -
      Attachment Capture.JPG [ 392278 ]
      Claire Folland made changes -
      Field Original Value New Value
      Park_Contact Mr J Bareham
      Park_Postcode TA9 4HE
      Park_Email caroline@westcountryparks.co.uk
      Park_Phone 01278783475 // Martin Rowe: 07860 581030
      Park_Code EDIT02
      Park_Key_Account No
      Park_Address2 Edithmead, Near Highbridge
      Park_City Burnham on Sea
      Park_Address Edithmead Leisure
      Claire Folland created issue -

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          Dates

          • Due:
            Created:
            Updated: