Details
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Type:
Boiler (2 Weeks)
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Status: Rejected
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:53
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Hire_or_Retail:Retail
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Serial:044090h
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Model:loire
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Year:2023
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Size:35x12
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ID Number:SBH016017
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Status Colour:
Rejected
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Stock_Number:41567
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Times Scheduled:0
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Park_Company:Country View Holiday Park
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Park_Postcode:BS22 9UJ
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Park_Phone:01934627595 / Giles: 07881 785807
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Park_Email:giles.moroney@btconnect.com
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Park_Code:COUN01
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Park_Key_Account:Yes
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SLA Status:
Description
Hi,
The clients have just come into the office to report that the boiler pressure has dropped to zero
I have been over and there is a leak on one of the pipes under the caravan, and if you attempt to top up the boiler water/antifreeze pours out of a pipe under the van
Given the heating system is full of antifreeze and shouldnt be drained off I assume this should be covered under the warranty??
Many thanks Giles
The clients have just come into the office to report that the boiler pressure has dropped to zero
I have been over and there is a leak on one of the pipes under the caravan, and if you attempt to top up the boiler water/antifreeze pours out of a pipe under the van
Given the heating system is full of antifreeze and shouldnt be drained off I assume this should be covered under the warranty??
Many thanks Giles
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | BS22 9UJ | |
| Park_Email | giles.moroney@btconnect.com | |
| Park_Phone | 01934627595 / Giles: 07881 785807 | |
| Park_Code | COUN01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Sand Bay | |
| Park_City | Western Super Mare | |
| Park_Address | Country View Holiday Park |
| Attachment | Capture.JPG [ 394428 ] |
Hide
Claire Folland
added a comment -
Permalink
received email from park, waiting for customer name and date of sale
Show
Claire Folland
added a comment - received email from park, waiting for customer name and date of sale
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| ID Number | SBH016017 |
| Attachment | Capture.JPG [ 394430 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
submitted into swift
Show
Claire Folland
added a comment - submitted into swift
It's not been drained off, but it's the sealed heating system thats burst NOT the water system,
the sealed heating system is never drained off and should have anti freeze in it
Cheers Giles
the sealed heating system is never drained off and should have anti freeze in it
Cheers Giles
Show
Claire Folland
added a comment - It's not been drained off, but it's the sealed heating system thats burst NOT the water system,
the sealed heating system is never drained off and should have anti freeze in it
Cheers Giles
Good morning, I'm really sorry but the pipework under the van is not a boiler issue and not covered under the Morco warranty. I would advise the site to get their engineer to check this pipe as it may just want pushing back together. If the site engineer requires any further advice please ask them to call into our technical helpline on 01482 325456. Regards Tracy
advised the park
advised the park
Show
Claire Folland
added a comment - - edited Good morning, I'm really sorry but the pipework under the van is not a boiler issue and not covered under the Morco warranty. I would advise the site to get their engineer to check this pipe as it may just want pushing back together. If the site engineer requires any further advice please ask them to call into our technical helpline on 01482 325456. Regards Tracy
advised the park
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | Capture.JPG [ 395120 ] |
| Attachment | Capture.JPG [ 395268 ] |
Duncan attended 27-1-25, cut in pipe under twin bedroom area, repaired pipe, topped up anti freeze in system, ran system
Show
Claire Folland
added a comment - Duncan attended 27-1-25, cut in pipe under twin bedroom area, repaired pipe, topped up anti freeze in system, ran system
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
40s | 1 | Claire Folland | 13/Jan/25 3:58 PM | |||||
|
16m 24s | 1 | Claire Folland | 13/Jan/25 4:15 PM | |||||
|
23h 25m | 1 | Claire Folland | 14/Jan/25 3:41 PM | |||||
|
2s | 1 | Claire Folland | 14/Jan/25 3:41 PM |
