Details
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Type:
Lampshades/lights (2 weeks)
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Status: Parts on reorder
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:25 new field
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Hire_or_Retail:Retail
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Serial:046673h
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Model:torronto
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Year:2025
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Size:43x20
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ID Number:SBH016274
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Status Colour:
Parts on reorder
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Stock_Number:42288
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Times Scheduled:1
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Park_Company:Trewiston Farm Caravan Park
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Park_Postcode:PL27 6PX
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Park_Phone:01208863205
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Park_Email:trewistonfarm@btinternet.com
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Park_Code:TREW04
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - pdi reports light in pelmet has poor joint | pdi reports kitchen ceiling light missing fixing nut |
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| ID Number | SBH016274 |
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Claire Folland
added a comment -
Permalink
picked up on pdi, submitted into swift for them to attend
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Claire Folland
added a comment - picked up on pdi, submitted into swift for them to attend
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
Good morning Claire,
Just a quick update on a few things:
• The light has been reordered, as we weren’t able to get the screw/cover separately. It will be delivered directly to you for fitting.
• The shower appointment has been booked with our engineer — I’ll confirm the exact date as soon as possible.
• The sofa has arrived and is currently in the van, according to our courier.
17/09/2025 – 12:55 – Arrived at Dealer (MADLEY)
Many thanks,
Rachael
Just a quick update on a few things:
• The light has been reordered, as we weren’t able to get the screw/cover separately. It will be delivered directly to you for fitting.
• The shower appointment has been booked with our engineer — I’ll confirm the exact date as soon as possible.
• The sofa has arrived and is currently in the van, according to our courier.
17/09/2025 – 12:55 – Arrived at Dealer (MADLEY)
Many thanks,
Rachael
Show
Claire Folland
added a comment - Good morning Claire,
Just a quick update on a few things:
• The light has been reordered, as we weren’t able to get the screw/cover separately. It will be delivered directly to you for fitting.
• The shower appointment has been booked with our engineer — I’ll confirm the exact date as soon as possible.
• The sofa has arrived and is currently in the van, according to our courier.
17/09/2025 – 12:55 – Arrived at Dealer (MADLEY)
Many thanks,
Rachael
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | James Eginton [ james ] |
Part received, placed on rack and worksheet issued.
Show
James Eginton
added a comment - Part received, placed on rack and worksheet issued.
attended 9-10-25 but wrong light supplied require: 1729323
Show
Duncan Thomson
added a comment - attended 9-10-25 but wrong light supplied require: 1729323
| Attachment | Screenshot 2025-12-01 112226.png [ 410856 ] |
| Attachment | CCF_000444.pdf [ 410857 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
PRN rejected.Dealer error - the ordered part (1729306) clearly shows the location as Dining Room when searched. The required part (1729323) also clearly shows the location as Kitchen.
emailed Rachael as we never ordered the light
emailed Rachael as we never ordered the light
Show
Claire Folland
added a comment - PRN rejected.Dealer error - the ordered part (1729306) clearly shows the location as Dining Room when searched. The required part (1729323) also clearly shows the location as Kitchen.
emailed Rachael as we never ordered the light
Hi Claire,
This is ordered under M48340, this will go direct to Trewiston.
Thanks
Rachael
This is ordered under M48340, this will go direct to Trewiston.
Thanks
Rachael
Show
Claire Folland
added a comment - Hi Claire,
This is ordered under M48340, this will go direct to Trewiston.
Thanks
Rachael
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
40m 23s | 1 | Claire Folland | 06/May/25 3:56 PM | |||||
|
13m 21s | 1 | Claire Folland | 06/May/25 4:09 PM | |||||
|
135d 18h 43m | 1 | Claire Folland | 19/Sep/25 10:52 AM | |||||
|
5s | 1 | Claire Folland | 19/Sep/25 10:53 AM | |||||
|
16d 23h 41m | 1 | James Eginton | 06/Oct/25 10:34 AM | |||||
|
3m 43s | 1 | James Eginton | 06/Oct/25 10:37 AM | |||||
|
56d 1h 45m | 1 | Claire Folland | 01/Dec/25 11:23 AM | |||||
|
8s | 1 | Claire Folland | 01/Dec/25 11:23 AM |
