Swift
  1. Swift
  2. SWIFT-35303

Upon first use of the cooker, the owner notice that 5 out of 6 of the cooker knobs fall off when turned

        Details

        • Type: Oven (2 Weeks) Oven (2 Weeks)
        • Status: Worksheet Issued
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          146
        • Hire_or_Retail:
          Retail
        • Serial:
          045419h
        • Model:
          royan
        • Year:
          2024
        • Size:
          35x12
        • ID Number:
          SBH016284
        • Status Colour:
          Worksheet Issued Worksheet Issued
        • Stock_Number:
          41881
        • Times Scheduled:
          0
        • Park_Company:
           Wilson Leisure Ltd T/A Lakeside Holiday Park
        • Park_Postcode:
          TA8 2AE
        • Park_Contact:
          fre
        • Park_Phone:
          1278783379
        • Park_Code:
          LAKE01
        • Park_Key_Account:
          Yes
        • SLA Status:

          Description

          On closer inspection we noticed that a very small metal spring is missing from 5 of them, meaning the knob doesn’t grip on to the ‘spindle’ on the cooker.
          1. 41881 cooker knobs.png
            519 kB
          2. screenshot-1.png
            72 kB
          3. screenshot-2.png
            94 kB
          4. Screenshot 2025-05-08 113013.png
            160 kB
          5. Screenshot 2025-05-08 115502.png
            165 kB

            Activity

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            Claire Folland added a comment -
            received email from Ryan, submitted into swift
            Show
            Claire Folland added a comment - received email from Ryan, submitted into swift
            Hide
            Permalink
            Claire Folland added a comment -
            swift have referred over to the supplier
            Show
            Claire Folland added a comment - swift have referred over to the supplier
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            Permalink
            James Eginton added a comment -
            Ryan called, I have chased up the supplier and asked if we can buy then reimbursed due to timescale. Caravan can't be used until the issue is sorted.
            Show
            James Eginton added a comment - Ryan called, I have chased up the supplier and asked if we can buy then reimbursed due to timescale. Caravan can't be used until the issue is sorted.
            Hide
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            Claire Folland added a comment -
            Hi Claire

            We are trying to source the knobs to send to your customer, as we have not seen this colour in a while.
            Can we send the ones we have as an alternative?
            Please give me an address and I will post one for you to see if fits?

            Many thanks
            Alex

            have asked Alex to send to Ryan, he will go and see if they will fit
            Show
            Claire Folland added a comment - Hi Claire We are trying to source the knobs to send to your customer, as we have not seen this colour in a while. Can we send the ones we have as an alternative? Please give me an address and I will post one for you to see if fits? Many thanks Alex have asked Alex to send to Ryan, he will go and see if they will fit
            Hide
            Permalink
            Claire Folland added a comment -
            Hi, we have posted 6 of the alternative knobs we have in stock while we wait to hear from the supplier, as the ones on the photos have not been used on the latest models.
            JILL@BONUSPLUGINSYSTEMS.CO.UK - BONUS - 19/06/2025 10:58:16
            Show
            Claire Folland added a comment - Hi, we have posted 6 of the alternative knobs we have in stock while we wait to hear from the supplier, as the ones on the photos have not been used on the latest models. JILL@BONUSPLUGINSYSTEMS.CO.UK - BONUS - 19/06/2025 10:58:16

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                Dates

                • Due:
                  Created:
                  Updated: