Swift
  1. Swift
  2. SWIFT-35510

Lounge table hinges snapped

        Details

        • Type: Dining Furniture (8 Weeks) Dining Furniture (8 Weeks)
        • Status: Rejected
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          SA080
        • Hire_or_Retail:
          Hire_fleet
        • Serial:
          046841H
        • Model:
          s pod 6 escape
        • Year:
          2025
        • Size:
          30x12
        • ID Number:
           SBH016378
        • Status Colour:
          Rejected Rejected
        • Stock_Number:
          42541
        • Times Scheduled:
          0
        • Park_Company:
           Waxham Sands Holiday Park
        • Park_Postcode:
          NR29 4EJ
        • Park_Code:
          WAXH01
        • Park_Key_Account:
          No
        • SLA Status:

          Activity

          Descending order - Click to sort in ascending order
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		4m 37s 1 Claire Folland 16/Jun/25 11:44 AM
          Submitted Submitted Acknowledged Acknowledged
          		21d 23h 53m 1 Claire Folland 08/Jul/25 11:38 AM
          Acknowledged Acknowledged Rejected Rejected
          		12s 1 Claire Folland 08/Jul/25 11:38 AM
          Hide
          Permalink
          Claire Folland added a comment -
           
          Rachael (Holiday Homes)
          8 Jul 2025, 16:04 BST
          Hi Matt,
           
          Based on the images received, the supplier does not believe this to be a manufacturing issue. The photographs show the hinge holes positioned as intended. These hinges will only become dislodged if the table is not opened correctly.
          We can offer replacement parts for the tabletop and hinges as a chargeable option, should you wish to proceed.
           
          Many Thanks
          Rachael
           
           
           
           
          Show
          Claire Folland added a comment -   Rachael (Holiday Homes) 8 Jul 2025, 16:04 BST Hi Matt,   Based on the images received, the supplier does not believe this to be a manufacturing issue. The photographs show the hinge holes positioned as intended. These hinges will only become dislodged if the table is not opened correctly. We can offer replacement parts for the tabletop and hinges as a chargeable option, should you wish to proceed.   Many Thanks Rachael        
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Good morning, you have not shown me the hinges to see how these have snapped? i can see the holes on where they should be - but these hinges only come out, if not opened correctly
          JILL@BONUSPLUGINSYSTEMS.CO.UK - BONUS - 27/06/2025 09:46:57

          I have emailed Swift in relation to them purchasing new top and hinges
          JILL@BONUSPLUGINSYSTEMS.CO.UK - BONUS - 07/07/2025 10:18:20

          have emailed Rachael at swift to see if they are going to do anything
          Show
          Claire Folland added a comment - Good morning, you have not shown me the hinges to see how these have snapped? i can see the holes on where they should be - but these hinges only come out, if not opened correctly JILL@BONUSPLUGINSYSTEMS.CO.UK - BONUS - 27/06/2025 09:46:57 I have emailed Swift in relation to them purchasing new top and hinges JILL@BONUSPLUGINSYSTEMS.CO.UK - BONUS - 07/07/2025 10:18:20 have emailed Rachael at swift to see if they are going to do anything
          Claire Folland made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Permalink
          Claire Folland added a comment -
          received email from Matt, submitted into swift
          Show
          Claire Folland added a comment - received email from Matt, submitted into swift
          Claire Folland made changes -
          Attachment Screenshot 2025-06-16 114410.png [ 404462 ]
          Claire Folland made changes -
          ID Number  SBH016378
          Claire Folland made changes -
          Attachment Screenshot 2025-06-16 114030.png [ 404460 ]
          Claire Folland made changes -
          Field Original Value New Value
          Park_Postcode NR29 4EJ
          Park_Code WAXH01
          Park_Key_Account No
          Park_Address2 Warren Farm
          Park_City Great Yarmouth
          Park_Address Waxham Sands Holiday Park
          Claire Folland created issue -

            People

            • Assignee:
              Claire Folland
              Reporter:
              Claire Folland
              Participants:
            • Watchers:
              0 Start watching this issue

              Dates

              • Due:
                Created:
                Updated: