Swift
  1. Swift
  2. SWIFT-35687

Main Door: lock jamming in upvc door, making it extremely hard to open. Customer got trapped in at one point

        Details

        • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          GG48
        • Hire_or_Retail:
          Retail
        • Serial:
          046131H
        • Model:
          Royan
        • Year:
          2025
        • Size:
          35x12
        • ID Number:
          SBH016468
        • Status Colour:
          Complete Complete
        • Stock_Number:
          41963
        • Times Scheduled:
          1
        • Park_Company:
           Garreg Goch Caravan Park
        • Park_Postcode:
          LL49 9YD
        • Park_Contact:
          Eloise Halling
        • Park_Phone:
          01766 512210
        • Park_Code:
          norm03
        • Park_Key_Account:
          No
        • SLA Status:

          Activity

          Descending order - Click to sort in ascending order
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		7m 59s 1 Claire Folland 18/Jul/25 1:48 PM
          Submitted Submitted Acknowledged Acknowledged
          		12d 3h 3m 1 charleen sibley 30/Jul/25 4:52 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		1s 1 charleen sibley 30/Jul/25 4:52 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		53d 20h 7m 1 Claire Folland 22/Sep/25 12:59 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		1s 1 Claire Folland 22/Sep/25 12:59 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		2s 1 Claire Folland 22/Sep/25 12:59 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		3s 1 Claire Folland 22/Sep/25 1:00 PM
          Resolved Resolved Complete Complete
          		3s 1 Claire Folland 22/Sep/25 1:00 PM
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Claire Folland made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Claire Folland [ claire ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Claire Folland [ claire ] Ellie W [ temp ]
          Claire Folland made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
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          Claire Folland added a comment -
          This fault has been marked as COMPL by the supplier.
          EMMA.HEBBS@ELTHERINGTON.CO.UK - ELTHERINGTONS - 22/09/2025 12:57:58
          Show
          Claire Folland added a comment - This fault has been marked as COMPL by the supplier. EMMA.HEBBS@ELTHERINGTON.CO.UK - ELTHERINGTONS - 22/09/2025 12:57:58
          Hide
          Permalink
          Claire Folland added a comment -
          park emailed chasing for an update, spoke to Rachael, she has found out the suppliers are next in the area wc 29th Sep, this could change but they are working on attending that week, updated park
          Show
          Claire Folland added a comment - park emailed chasing for an update, spoke to Rachael, she has found out the suppliers are next in the area wc 29th Sep, this could change but they are working on attending that week, updated park
          Charleen Sibley made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Charleen Sibley made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Charleen Sibley added a comment -
          This fault has been marked as ACTON by the supplier.
          EMMA.HEBBS@ELTHERINGTON.CO.UK - ELTHERINGTONS - 21/07/2025 08:33:45
          Show
          Charleen Sibley added a comment - This fault has been marked as ACTON by the supplier. EMMA.HEBBS@ELTHERINGTON.CO.UK - ELTHERINGTONS - 21/07/2025 08:33:45
          Claire Folland made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Permalink
          Claire Folland added a comment -
          received email from park, submitted into swift for them to attend
          Show
          Claire Folland added a comment - received email from park, submitted into swift for them to attend
          Claire Folland made changes -
          Attachment Screenshot 2025-07-18 134742.png [ 406031 ]
          Claire Folland made changes -
          ID Number SBH016468
          Claire Folland made changes -
          Attachment Screenshot 2025-07-18 134037.png [ 406030 ]
          Claire Folland made changes -
          Field Original Value New Value
          Park_Contact Eloise Halling
          Park_Postcode LL49 9YD
          Park_Phone 01766 512210
          Park_Code norm03
          Park_Key_Account No
          Park_Address2 Porthmadog
          Park_Address Morfa Bychan
          Claire Folland created issue -

            People

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              Dates

              • Due:
                Created:
                Updated:
                Resolved: