Details
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Type:
Fridges/Freezers (2 Weeks)
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Status: Worksheet Issued
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:SurfBay Attending
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Plot:21
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Hire_or_Retail:Retail
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Serial:043086h
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Model:Moselle lodge
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Year:2024
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Size:40x13
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ID Number:SBH016387
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Status Colour:
Worksheet Issued
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Stock_Number:40836
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Times Scheduled:0
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Park_Company:Trewiston Farm Caravan Park
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Park_Postcode:PL27 6PX
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Park_Phone:01208863205
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Park_Email:trewistonfarm@btinternet.com
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Park_Code:TREW04
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | screenshot-1.png [ 406933 ] |
| Issue Type | Toilet/Shower (8 Weeks) [ 41 ] | Fridges/Freezers (2 Weeks) [ 42 ] |
| Description | about two – three minutes into using the shower the water goes cold. It stays cold for about thirty seconds and then goes back up to temperature |
|
Steve W at Trewiston at time of phone call from Sarah, will have a look to see if anything obvious is causing the issue.
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James Eginton
added a comment - Steve W at Trewiston at time of phone call from Sarah, will have a look to see if anything obvious is causing the issue.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-2.png [ 407507 ] |
Replacement to be sent out, have advised the supplier of the delivery address.
Show
James Eginton
added a comment - Replacement to be sent out, have advised the supplier of the delivery address.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
Park called to say they have had a fridge delivered and now want it fitted.
Have printed a worksheet as i guess this would be for myself or Steve to fit, just wasn't sure if this is on the claim to swift?
Have printed a worksheet as i guess this would be for myself or Steve to fit, just wasn't sure if this is on the claim to swift?
Show
Duncan Thomson
added a comment - - edited Park called to say they have had a fridge delivered and now want it fitted.
Have printed a worksheet as i guess this would be for myself or Steve to fit, just wasn't sure if this is on the claim to swift?
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts From? | Supplier [ 10021 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | James Eginton [ james ] | Adrienne Barwell [ adrienne ] |
| Attachment | screenshot-3.png [ 407742 ] |
Have submitted a new claim on Swift for us to fit new ff and take the old one away - 90 minutes.
Show
James Eginton
added a comment - Have submitted a new claim on Swift for us to fit new ff and take the old one away - 90 minutes.
| Attachment | screenshot-4.png [ 407902 ] |
Authorised by Swift, have printed worksheet and placed in folder.
Show
James Eginton
added a comment - Authorised by Swift, have printed worksheet and placed in folder.
| Assignee | Adrienne Barwell [ adrienne ] | James Eginton [ james ] |
Duncan replaced and removed old appliance 16-9-25
Show
Claire Folland
added a comment - Duncan replaced and removed old appliance 16-9-25
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
38m 23s | 1 | James Eginton | 13/Aug/25 11:52 AM | |||||
|
15d 22h 15m | 1 | James Eginton | 29/Aug/25 10:08 AM | |||||
|
3s | 1 | James Eginton | 29/Aug/25 10:08 AM | |||||
|
6d 5h 44m | 1 | Duncan Thomson | 04/Sep/25 3:52 PM | |||||
|
1s | 1 | Duncan Thomson | 04/Sep/25 3:52 PM |
Have submitted as urgent on Swift, park need to be update once we have received details for the visit.