Details
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Type:
Fridges/Freezers (2 Weeks)
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Status: Worksheet Issued
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Responsibility:SurfBay Attending
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Plot:D74
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Hire_or_Retail:Retail
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Serial:046956H
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Model:Provence
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Year:2025
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Size:35x12
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ID Number:SBH016529
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Status Colour:
Worksheet Issued
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Stock_Number:42511
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Times Scheduled:0
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Park_Company:Ladram Bay Holiday Centre
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Park_Postcode:EX9 7BX
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Park_Phone:01395 568761
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Park_Email:info@ladrambay.co.uk
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Park_Code:LADR01
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2m 37s | 1 | Claire Folland | 14/Aug/25 2:48 PM | |||||
|
7d 1h 49m | 1 | Claire Folland | 21/Aug/25 4:38 PM | |||||
|
18d 20h 1m | 1 | Claire Folland | 09/Sep/25 12:40 PM | |||||
|
7d 3h 20m | 1 | Claire Folland | 16/Sep/25 4:00 PM | |||||
|
49d 22h 48m | 1 | 05/Nov/25 1:48 PM |
Lisa is due to give the suppliers a call
Show
Claire Folland
added a comment - Lisa is due to give the suppliers a call
We can arrange to switch the fridge on 48 hours prior to an engineers visit, but would need to have a confirmed date.
It would be good to get this sorted before we re-open.
It would be good to get this sorted before we re-open.
Show
Claire Folland
added a comment - We can arrange to switch the fridge on 48 hours prior to an engineers visit, but would need to have a confirmed date.
It would be good to get this sorted before we re-open.
Hi if the van is now winterised we will need to put this referral on hold, please let us know when the van will be ready for an engineer visit and we will rebook as the appliance will need to be left on for at least 24 hours prior to the engineer attending.
emailed Lisa
emailed Lisa
Show
Claire Folland
added a comment - Hi if the van is now winterised we will need to put this referral on hold, please let us know when the van will be ready for an engineer visit and we will rebook as the appliance will need to be left on for at least 24 hours prior to the engineer attending.
emailed Lisa
Hi Claire
I have spoken to the owner and the fridge is still in situ.
I have also spoken to the reception team. No one has reported to reception, collected the key or completed a visitor pass, which all engineers are required to do.
Please can you raise this, as it seems unlikely the engineer has been, or if he has been, to the correct park or van.
Please also note the van is now winterised .
Many thanks
Lisa Foster
Sales Administrator
01395 568761 | ladrambay.co.uk
lisafoster@ladrambay.co.uk
I have spoken to the owner and the fridge is still in situ.
I have also spoken to the reception team. No one has reported to reception, collected the key or completed a visitor pass, which all engineers are required to do.
Please can you raise this, as it seems unlikely the engineer has been, or if he has been, to the correct park or van.
Please also note the van is now winterised .
Many thanks
Lisa Foster
Sales Administrator
01395 568761 | ladrambay.co.uk
lisafoster@ladrambay.co.uk
Show
Claire Folland
added a comment - Hi Claire
I have spoken to the owner and the fridge is still in situ.
I have also spoken to the reception team. No one has reported to reception, collected the key or completed a visitor pass, which all engineers are required to do.
Please can you raise this, as it seems unlikely the engineer has been, or if he has been, to the correct park or van.
Please also note the van is now winterised .
Many thanks
Lisa Foster
Sales Administrator
01395 568761 | ladrambay.co.uk
lisafoster@ladrambay.co.uk
Hi, please see from supplier below and advise: Unfortunately, the engineer has cancelled the job due to being unable to locate the appliance. The engineer advised they have tried to attend twice but both visits were unsuccessful.
JILL@BONUSPLUGINSYSTEMS.CO.UK - BONUS - 13/11/2025 10:55:18
JILL@BONUSPLUGINSYSTEMS.CO.UK - BONUS - 13/11/2025 10:55:18
Show
Claire Folland
added a comment - Hi, please see from supplier below and advise: Unfortunately, the engineer has cancelled the job due to being unable to locate the appliance. The engineer advised they have tried to attend twice but both visits were unsuccessful.
JILL@BONUSPLUGINSYSTEMS.CO.UK - BONUS - 13/11/2025 10:55:18
made changes -
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
this has been referred over to the supplier
Show
Claire Folland
added a comment - this has been referred over to the supplier
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
Submitted new claim with video as swift closed 1st claim down
Show
Claire Folland
added a comment - Submitted new claim with video as swift closed 1st claim down
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
Hi Claire
I haven't had a response from the owner as yet. It is possible they are not onsite as they tend to stay away during peak season.
thanks
I haven't had a response from the owner as yet. It is possible they are not onsite as they tend to stay away during peak season.
thanks
Show
Claire Folland
added a comment - Hi Claire
I haven't had a response from the owner as yet. It is possible they are not onsite as they tend to stay away during peak season.
thanks
swift have asked for a video, chased park
Show
Claire Folland
added a comment - swift have asked for a video, chased park
Received email from park, submitted into swift
Show
Claire Folland
added a comment - Received email from park, submitted into swift
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | Screenshot 2025-08-14 144835.png [ 406998 ] |
| ID Number | SBH016529 |
| Attachment | Screenshot 2025-08-14 144637.png [ 406997 ] |
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | EX9 7BX | |
| Park_Email | info@ladrambay.co.uk | |
| Park_Phone | 01395 568761 | |
| Park_Code | LADR01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Otterton | |
| Park_City | Nr Budleigh Salterton | |
| Park_Address | Ladram Bay Holiday Centre |
I had a phone call, but we could not proceed as the owners need to be onsite to switch on their fridge. Awaiting a response as to when they are next here and I will contact Warranty Solutions.
Kind regards
Lisa Foster
Sales Administrator
01395 568761 | ladrambay.co.uk
lisafoster@ladrambay.co.uk