Swift
  1. Swift
  2. SWIFT-35777

customer has an issue with the oven, the temperature control isn't working at all & when you use the oven it is full blast or nothing

        Details

        • Type: Oven (2 Weeks) Oven (2 Weeks)
        • Status: Parts ordered
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          Three acres 60
        • Hire_or_Retail:
          Retail
        • Serial:
          044057h
        • Model:
          moselle
        • Year:
          2023
        • Size:
          38x12
        • ID Number:
          SBH016532
        • Status Colour:
          Parts ordered Parts ordered
        • Stock_Number:
          40702
        • Times Scheduled:
          0
        • Park_Company:
           Northam Farm
        • Park_Postcode:
          TA8 2SE
        • Park_Contact:
          Phil Scott 07770747185
        • Park_Phone:
          01278 751244
        • Park_Email:
          Hannah [Sales@NorthamFarm.Co.UK]
        • Park_Code:
          NORT05
        • Park_Key_Account:
          Yes
        • SLA Status:

          Activity

          Descending order - Click to sort in ascending order
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		1h 24m 1 Claire Folland 18/Aug/25 10:55 AM
          Submitted Submitted Acknowledged Acknowledged
          		1d 5h 17m 1 Claire Folland 19/Aug/25 4:12 PM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		2d 20h 24m 1 Claire Folland 22/Aug/25 12:36 PM
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Hide
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          Claire Folland added a comment -
          A replacement valve will be shipped to a local engineer who will contact you to arrange a visit. For all enquiries regarding this case please quote our reference THFD268253.
          SDYSON@THETFORD.EU - THETFORD - 20/08/2025 11:14:16
          Show
          Claire Folland added a comment - A replacement valve will be shipped to a local engineer who will contact you to arrange a visit. For all enquiries regarding this case please quote our reference THFD268253. SDYSON@THETFORD.EU - THETFORD - 20/08/2025 11:14:16
          Hide
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          Claire Folland added a comment -
          swift have referred over to the supplier
          Show
          Claire Folland added a comment - swift have referred over to the supplier
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Permalink
          Claire Folland added a comment -
          received email from park, submitted into swift
          Show
          Claire Folland added a comment - received email from park, submitted into swift
          Claire Folland made changes -
          Attachment Screenshot 2025-08-18 105450.png [ 407096 ]
          Claire Folland made changes -
          ID Number SBH016532
          Claire Folland made changes -
          Attachment Screenshot 2025-08-18 093036.png [ 407058 ]
          Claire Folland made changes -
          Field Original Value New Value
          Park_Contact Phil Scott 07770747185
          Park_Postcode TA8 2SE
          Park_Email Hannah [Sales@NorthamFarm.Co.UK]
          Park_Phone 01278 751244
          Park_Code NORT05
          Park_Key_Account Yes
          Park_Address2 Coast Road, Brean,
          Park_City Burnham on Sea
          Park_Address Northam Farm
          Claire Folland created issue -

            People

            • Assignee:
              Claire Folland
              Reporter:
              Claire Folland
              Participants:
            • Watchers:
              0 Start watching this issue

              Dates

              • Due:
                Created:
                Updated: