Swift
  1. Swift
  2. SWIFT-35832

Toilet seat wobbly, requiring 2 washers to be sent out. Customer will fit

        Details

        • Type: Toilet/Shower (8 Weeks) Toilet/Shower (8 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          D19
        • Hire_or_Retail:
          Hire_fleet
        • Serial:
          047169h
        • Model:
          loire
        • Year:
          2025
        • Size:
          32x12
        • ID Number:
          SBH016514
        • Status Colour:
          Complete Complete
        • Stock_Number:
          42420
        • Times Scheduled:
          1
        • Park_Company:
           Trethias Farm Caravan Park
        • Park_Postcode:
          PL28 8PL
        • Park_Contact:
          Gerry Chandler
        • Park_Phone:
          01841 520323
        • Park_Email:
          TrethiasFarm@btconnect.com
        • Park_Code:
          TRET01
        • Park_Key_Account:
          No
        • SLA Status:
        1. screenshot-4.png
          91 kB
        2. screenshot-3.png
          72 kB
        3. Screenshot 2025-09-26 150233.png
          39 kB
        4. screenshot-2.png
          39 kB
        5. screenshot-1.png
          66 kB

          Activity

          Descending order - Click to sort in ascending order
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		9m 10s 1 James Eginton 29/Aug/25 11:41 AM
          Submitted Submitted Acknowledged Acknowledged
          		18d 1h 15m 1 James Eginton 16/Sep/25 12:57 PM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		5m 10s 1 James Eginton 16/Sep/25 1:02 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		10d 1h 59m 1 Claire Folland 26/Sep/25 3:01 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		1s 1 Claire Folland 26/Sep/25 3:01 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		26d 20h 23m 1 charleen sibley 23/Oct/25 11:24 AM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		2s 1 charleen sibley 23/Oct/25 11:24 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		1d 2h 47m 1 Melanie Woolacott 24/Oct/25 2:12 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		27s 1 Melanie Woolacott 24/Oct/25 2:12 PM
          Resolved Resolved Complete Complete
          		22s 1 Melanie Woolacott 24/Oct/25 2:12 PM
          Melanie Woolacott made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Melanie Woolacott made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Charleen Sibley [ charleen sibley ]
          Resolution Completed [ 1 ]
          Melanie Woolacott made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Invoice Number 492745
          Hide
          Permalink
          Melanie Woolacott added a comment -
          492745
          Show
          Melanie Woolacott added a comment - 492745
          Charleen Sibley made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Claire Folland [ claire ] Ellie W [ temp ]
          Charleen Sibley made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
          Plot
          Hide
          Permalink
          Charleen Sibley added a comment -
          COMPLETED BY STEVE 02.10.25
          Show
          Charleen Sibley added a comment - COMPLETED BY STEVE 02.10.25
          Claire Folland made changes -
          Attachment Screenshot 2025-09-26 150233.png [ 408235 ]
          Hide
          Permalink
          Claire Folland added a comment -
          received replacement toilet seat from swift, labelled and placed on rack, issued worksheet
          Show
          Claire Folland added a comment - received replacement toilet seat from swift, labelled and placed on rack, issued worksheet
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
          Claire Folland made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee James Eginton [ james ] Claire Folland [ claire ]
          Plot
          Claire Folland made changes -
          Assignee James Eginton [ james ] Claire Folland [ claire ]
          James Eginton made changes -
          Attachment screenshot-4.png [ 407982 ]
          James Eginton made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          James Eginton made changes -
          Attachment screenshot-4.png [ 407981 ]
          James Eginton made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          James Eginton added a comment -
          The whole seat has had to be ordered, as the washers aren't available separately.

          Authorised on swift, parts order created.
          Show
          James Eginton added a comment - The whole seat has had to be ordered, as the washers aren't available separately. Authorised on swift, parts order created.
          James Eginton made changes -
          Attachment screenshot-4.png [ 407981 ]
          James Eginton made changes -
          Attachment screenshot-3.png [ 407926 ]
          Hide
          Permalink
          James Eginton added a comment -
          Swift would like photos, advised we are missing the washers so don't have photos of them. Have resubmitted the enquiry.
          Show
          James Eginton added a comment - Swift would like photos, advised we are missing the washers so don't have photos of them. Have resubmitted the enquiry.
          James Eginton made changes -
          Attachment screenshot-2.png [ 407754 ]
          James Eginton made changes -
          Attachment screenshot-1.png [ 407753 ]
          Hide
          Permalink
          James Eginton added a comment -
          Converted to claim, have raised parts enquiry on it.
          Show
          James Eginton added a comment - Converted to claim, have raised parts enquiry on it.
          James Eginton made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          James Eginton made changes -
          Field Original Value New Value
          Issue Type Internal Doors (8 Weeks) [ 29 ] Toilet/Shower (8 Weeks) [ 41 ]
          Hide
          Permalink
          James Eginton added a comment -
          Submitted early warning to Swift.
          Show
          James Eginton added a comment - Submitted early warning to Swift.
          Hide
          Permalink
          James Eginton added a comment - - edited
          Call from Alison Sparkes, reported to swift.

          alison.sparkes@hotmail.com 07340954993
          Show
          James Eginton added a comment - - edited Call from Alison Sparkes, reported to swift. alison.sparkes@hotmail.com 07340954993
          James Eginton created issue -

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              Dates

              • Due:
                Created:
                Updated:
                Resolved: