Swift
  1. Swift
  2. SWIFT-35947

fridge is not running cold enough I have tried to adjust but no change freezer is fine

        Details

        • Type: Fridges/Freezers (2 Weeks) Fridges/Freezers (2 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          79
        • Hire_or_Retail:
          Retail
        • Serial:
          043087H
        • Model:
          Moselle lodge
        • Year:
          2025
        • Size:
          40x13
        • ID Number:
          SBH016619 SBH016647
        • Status Colour:
          Complete Complete
        • Stock_Number:
          40835
        • Times Scheduled:
          1
        • Park_Company:
           Merrybee Caravan Park
        • Park_Postcode:
          TA8 2RD
        • Park_Contact:
          Mr Trevor Hicks
        • Park_Phone:
          01278 751263
        • Park_Code:
          MERR01
        • Park_Key_Account:
          No
        • SLA Status:
        1. Screenshot 2025-10-01 100404.png
          158 kB
        2. 40835.3.png
          848 kB
        3. Screenshot 2025-10-01 102202.png
          170 kB
        4. screenshot-1.png
          47 kB
        5. Screenshot 2025-10-21 112357.png
          164 kB

          Activity

          Ascending order - Click to sort in descending order
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          Claire Folland added a comment -
          received email from Ryan, submitted into swift
          Show
          Claire Folland added a comment - received email from Ryan, submitted into swift
          Hide
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          James Eginton added a comment -
          Spoke to Ryan to get the customer's contact number, to arrange the engineer visit.

          Ryan is loaning the customer a fridge in the meantime.
          Show
          James Eginton added a comment - Spoke to Ryan to get the customer's contact number, to arrange the engineer visit. Ryan is loaning the customer a fridge in the meantime.
          Hide
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          Claire Folland added a comment -
          Hi,
          Sorry to say that an engineer has visited this one and changed a control panel, but it has not resolved the issue

          Fridge still showing 11degrees. Can we escalate again please

          Kind Regards

          Ryan Kirk
          Area Sales Manager
          Somerset & Dorset

          07831 719540
          spoke to Rachael, she advised to put a new claim in as the suppliers do not always see the comments on the portal, submitted claim
          Show
          Claire Folland added a comment - Hi, Sorry to say that an engineer has visited this one and changed a control panel, but it has not resolved the issue Fridge still showing 11degrees. Can we escalate again please Kind Regards Ryan Kirk Area Sales Manager Somerset & Dorset 07831 719540 spoke to Rachael, she advised to put a new claim in as the suppliers do not always see the comments on the portal, submitted claim
          Hide
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          Claire Folland added a comment -
          Hello, please can you confirm the delivery address to send the replacement to and we exchange the appliance
          N.PEARCE@APELSON.CO.UK - APELSON APPLIANCES UK LTD - 24/10/2025 10:31:32
          Show
          Claire Folland added a comment - Hello, please can you confirm the delivery address to send the replacement to and we exchange the appliance N.PEARCE@APELSON.CO.UK - APELSON APPLIANCES UK LTD - 24/10/2025 10:31:32
          Hide
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          Claire Folland added a comment -
          This fault has been marked as COMPL by the supplier.
          N.PEARCE@APELSON.CO.UK - APELSON APPLIANCES UK LTD - 06/11/2025 10:40:09
          Show
          Claire Folland added a comment - This fault has been marked as COMPL by the supplier. N.PEARCE@APELSON.CO.UK - APELSON APPLIANCES UK LTD - 06/11/2025 10:40:09
          Hide
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          Duncan Thomson added a comment -
          reissued worksheet to arrange collection of our spare fridge/freezer
          Show
          Duncan Thomson added a comment - reissued worksheet to arrange collection of our spare fridge/freezer

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              Dates

              • Due:
                Created:
                Updated:
                Resolved: