Swift
  1. Swift
  2. SWIFT-36003

The customer is saying they are not getting any hot water in the kitchen.

        Details

        • Type: Taps (4 Weeks) Taps (4 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          B376
        • Hire_or_Retail:
          Retail
        • Serial:
          045535H
        • Model:
          Bordeaux
        • Year:
          2024
        • Size:
          35x12
        • ID Number:
          SBH016654
        • Status Colour:
          Complete Complete
        • Stock_Number:
          41909
        • Times Scheduled:
          1
        • Park_Company:
           Golden Cap Caravan Park - WDLH
        • Park_Postcode:
          DT6 6JX
        • Park_Contact:
          Jen
        • Park_Phone:
          01297480010
        • Park_Email:
          caravanholidayhomes1@wdlh.co.uk
        • Park_Code:
          GOLD02
        • Park_Key_Account:
          Yes
        • SLA Status:

          Description

          I spoke to Duncan about this when he was last on Park and he explained to tell the customer to turn the tap on slowly, let the warm water come through and then increase the pressure.

          Customer is saying they are doing this but it isn’t working etc.

          Is this something that can be checked under warranty please?

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Awaiting Customer Info Awaiting Customer Info
            		1m 34s 1 Claire Folland 24/Oct/25 11:04 AM
            Awaiting Customer Info Awaiting Customer Info Submitted Submitted
            		32m 15s 1 Claire Folland 24/Oct/25 11:37 AM
            Submitted Submitted Acknowledged Acknowledged
            		36m 16s 1 Claire Folland 24/Oct/25 12:13 PM
            Acknowledged Acknowledged Worksheet Issued Worksheet Issued
            		1s 1 Claire Folland 24/Oct/25 12:13 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		18d 4h 23m 1 Duncan Thomson 11/Nov/25 3:36 PM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		6s 1 Duncan Thomson 11/Nov/25 3:36 PM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		148d 22h 24m 1 Melanie Woolacott 09/Apr/26 3:00 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		6s 1 Melanie Woolacott 09/Apr/26 3:01 PM
            Resolved Resolved Complete Complete
            		5s 1 Melanie Woolacott 09/Apr/26 3:01 PM
            Melanie Woolacott made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Melanie Woolacott made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Duncan Thomson [ duncan ]
            Resolution Completed [ 1 ]
            Melanie Woolacott made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Invoice Number 493250
            Hide
            Permalink
            Melanie Woolacott added a comment -
            493250
            Show
            Melanie Woolacott added a comment - 493250
            Duncan Thomson made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Adrienne Barwell [ adrienne ] Ellie W [ temp ]
            Duncan Thomson made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 30/Oct/25
            Plot
            Hide
            Permalink
            Duncan Thomson added a comment -
            Completed by DT 30-10-25
            Show
            Duncan Thomson added a comment - Completed by DT 30-10-25
            Claire Folland made changes -
            Attachment Screenshot 2025-10-24 121404.png [ 409290 ]
            Claire Folland made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
            Claire Folland made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Claire Folland made changes -
            Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
            Claire Folland made changes -
            Attachment Screenshot 2025-10-24 113646.png [ 409280 ]
            Claire Folland made changes -
            ID Number SBH016654
            Hide
            Permalink
            Claire Folland added a comment -
            Hello,

            Yes water coming out of the kitchen tap and yes they are getting hot water from taps in the bathroom etc.

            Thank you (and Steve!)

            Kind Regards

            Jen

            Jen Talbot
            Holiday Home Sales Advisor
            West Dorset Leisure Holidays
            01308 426917
            submitted claim
            Show
            Claire Folland added a comment - Hello, Yes water coming out of the kitchen tap and yes they are getting hot water from taps in the bathroom etc. Thank you (and Steve!) Kind Regards Jen Jen Talbot Holiday Home Sales Advisor West Dorset Leisure Holidays 01308 426917 submitted claim
            Claire Folland made changes -
            Status Open [ 1 ] Awaiting Customer Info [ 10012 ]
            Hide
            Permalink
            Claire Folland added a comment -
            received email from Jen, spoke to Steve as Duncan is away, he needs to know a couple of things before he can work out what is causing the issue, is the customer getting any water out the tap, is the customer getting any hot water out of other taps in van

            emailed Jen
            Show
            Claire Folland added a comment - received email from Jen, spoke to Steve as Duncan is away, he needs to know a couple of things before he can work out what is causing the issue, is the customer getting any water out the tap, is the customer getting any hot water out of other taps in van emailed Jen
            Claire Folland made changes -
            Attachment Screenshot 2025-10-24 110327.png [ 409275 ]
            Claire Folland made changes -
            Field Original Value New Value
            Park_Contact Jen
            Park_Postcode DT6 6JX
            Park_Email caravanholidayhomes1@wdlh.co.uk
            Park_Phone 01297480010
            Park_Code GOLD02
            Park_Key_Account Yes
            Park_Address2 Seatown, Chideock
            Park_City Bridport
            Park_Address Golden Cap Caravan Park - WDLH
            Claire Folland created issue -

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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
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