Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Plot:Paddocks no 20
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Hire_or_Retail:Retail
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Serial:047146h
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Model:margaux
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Year:2025
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Size:38x12
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ID Number:SBH016706
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Status Colour:
Complete
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Stock_Number:42504
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Times Scheduled:1
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Park_Company:Northam Farm
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Park_Postcode:TA8 2SE
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Park_Contact:Phil Scott 07770747185
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Park_Phone:01278 751244
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Park_Email:Hannah [Sales@NorthamFarm.Co.UK]
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Park_Code:NORT05
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Park_Key_Account:Yes
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - customer has reported damp issue in van, He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static | issue with some of the window frames/clips. He says that they won't just clip back into position. |
| Issue Type | Floor (8 Weeks) [ 24 ] | Ext Doors & Windows (4 weeks) [ 4 ] |
| Description |
He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this.
Good morning Claire, Apologies, it's this one again 😬 Our customer has been into the office over the weekend reporting that he has a damp issue in the van. He thinks that it's due to the issues that they had with the leaking sink when they first moved into the static. He believes that due to the amount of water that escaped when the sink was not connected properly, the floor was saturated and has never dried out. He says that the lino is lifting due to this. He also has an issue with some of the window frames/clips. He says that they won't just clip back into position. I have attached the photos that he's provided to us. Could you please arrange for an engineer to attend and investigate. Many thanks, Lisa Paul Northam Farm Caravan Sales Ltd |
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| Attachment | 42504 window.1.jpg [ 410694 ] | |
| Attachment | 42504 window.jpg [ 410695 ] |
| ID Number | SBH016706 |
| Attachment | Screenshot 2025-11-25 113013.png [ 410699 ] |
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Claire Folland
added a comment -
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received email from park, submitted into swift, i will get Duncan to call in tomorrow
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Claire Folland
added a comment - received email from park, submitted into swift, i will get Duncan to call in tomorrow
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Attachment | Screenshot 2025-12-05 110559.png [ 411021 ] |
complete by Duncan, no date on worksheet
Show
Claire Folland
added a comment - complete by Duncan, no date on worksheet
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
493250
Show
Melanie Woolacott
added a comment - 493250
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | 493250 |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Claire Folland [ claire ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1h 38m | 1 | Claire Folland | 25/Nov/25 12:29 PM | |||||
|
9d 22h 35m | 1 | Claire Folland | 05/Dec/25 11:05 AM | |||||
|
1s | 1 | Claire Folland | 05/Dec/25 11:05 AM | |||||
|
51d 3h 40m | 1 | Claire Folland | 25/Jan/26 2:46 PM | |||||
|
5s | 1 | Claire Folland | 25/Jan/26 2:46 PM | |||||
|
73d 22h 36m | 1 | Melanie Woolacott | 09/Apr/26 2:22 PM | |||||
|
4s | 1 | Melanie Woolacott | 09/Apr/26 2:22 PM | |||||
|
4s | 1 | Melanie Woolacott | 09/Apr/26 2:22 PM |
