Swift
  1. Swift
  2. SWIFT-36102

The customer has informed us of an external leak on the above unit. It looks like it's letting water in on the external seam on the van

        Details

        • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          85
        • Hire_or_Retail:
          Retail
        • Serial:
          044053h
        • Model:
          Moselle country
        • Year:
          2024
        • Size:
          38x12
        • ID Number:
          SBH016719
        • Status Colour:
          Complete Complete
        • Stock_Number:
          40705
        • Times Scheduled:
          1
        • Park_Company:
           Padstow Holiday Park
        • Park_Postcode:
          PL28 8LB
        • Park_Phone:
          01841 532289 /Alex 07590684118
        • Park_Email:
          mail@padstowholidaypark.co.uk
        • Park_Code:
          PADS02
        • Park_Key_Account:
          Yes
        • SLA Status:

          Activity

          Ascending order - Click to sort in descending order
          Claire Folland created issue -
          Claire Folland made changes -
          Field Original Value New Value
          Park_Postcode PL28 8LB
          Park_Email mail@padstowholidaypark.co.uk
          Park_Phone 01841 532289 /Alex 07590684118
          Park_Code PADS02
          Park_Key_Account Yes
          Park_Address2 Cliffedown
          Park_City Padstow
          Park_Address Padstow Holiday Park
          Claire Folland made changes -
          Attachment Screenshot 2025-12-02 165759.png [ 410887 ]
          Claire Folland made changes -
          ID Number SBH016719
          Claire Folland made changes -
          Attachment Screenshot 2025-12-02 165937.png [ 410888 ]
          Hide
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          Claire Folland added a comment -
          received email from park, submitted into swift, will update them on Thursday with a schedule date
          Show
          Claire Folland added a comment - received email from park, submitted into swift, will update them on Thursday with a schedule date
          Claire Folland made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Claire Folland made changes -
          Attachment Screenshot 2025-12-04 160203.png [ 410990 ]
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Claire Folland made changes -
          Attachment Screenshot 2025-12-16 094401.png [ 411384 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Steve attended 10-12-25, received email from park advising they are not happy with how the outside seals have been left, looked very messy, spoke to Steve, he left is as he advised it is very difficult to get it off the profile, he has agreed to go back and re-do, issued worksheet, updated park
          Show
          Claire Folland added a comment - Steve attended 10-12-25, received email from park advising they are not happy with how the outside seals have been left, looked very messy, spoke to Steve, he left is as he advised it is very difficult to get it off the profile, he has agreed to go back and re-do, issued worksheet, updated park
          Hide
          Permalink
          Claire Folland added a comment -
          complete by Steve 10-3-26 met customer they are more then happy with the joint as long as it is working
          Show
          Claire Folland added a comment - complete by Steve 10-3-26 met customer they are more then happy with the joint as long as it is working
          Claire Folland made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Claire Folland [ claire ] Ellie W [ temp ]
          Hide
          Permalink
          Melanie Woolacott added a comment -
          493250
          Show
          Melanie Woolacott added a comment - 493250
          Melanie Woolacott made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Invoice Number 493250
          Melanie Woolacott made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Claire Folland [ claire ]
          Resolution Completed [ 1 ]
          Melanie Woolacott made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		2m 38s 1 Claire Folland 02/Dec/25 5:00 PM
          Submitted Submitted Acknowledged Acknowledged
          		1d 23h 1m 1 Claire Folland 04/Dec/25 4:02 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		1s 1 Claire Folland 04/Dec/25 4:02 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		112d 3m 1 Claire Folland 26/Mar/26 4:06 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		1s 1 Claire Folland 26/Mar/26 4:06 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		13d 21h 11m 1 Melanie Woolacott 09/Apr/26 2:17 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		4s 1 Melanie Woolacott 09/Apr/26 2:17 PM
          Resolved Resolved Complete Complete
          		4s 1 Melanie Woolacott 09/Apr/26 2:17 PM

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              Dates

              • Due:
                Created:
                Updated:
                Resolved: