Swift
  1. Swift
  2. SWIFT-36136

customer has reported a damp issue in the main bedroom

    Details

    • Type: Roof (8 Weeks) Roof (8 Weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      SurfBay Attending
    • Plot:
      23
    • Hire_or_Retail:
      Retail
    • Serial:
      045537h
    • Model:
      bordeaux
    • Year:
      2024
    • Size:
      35x12
    • ID Number:
      SBH016757
    • Status Colour:
      Complete Complete
    • Stock_Number:
      41911
    • Times Scheduled:
      1
    • Park_Company:
       Bigbury Bay Holiday Park
    • Park_Postcode:
      TQ7 4HT
    • Park_Phone:
      01548 810363
    • Park_Code:
      BIGB01
    • Park_Key_Account:
      No
    • SLA Status:
    1. CCF_000480.pdf
      429 kB
      Claire Folland
    1. 1.png
      124 kB
    2. Screenshot 2025-12-16 124121.png
      54 kB
    3. Screenshot 2026-01-09 113746.png
      158 kB

      Activity

      Claire Folland created issue -
      Claire Folland made changes -
      Field Original Value New Value
      Park_Postcode TQ7 4HT
      Park_Phone 01548 810363
      Park_Code BIGB01
      Park_Key_Account No
      Park_Address2 Challaborough
      Park_City Near Kingsbridge
      Park_Address Bigbury Bay Holiday Park
      Claire Folland made changes -
      Attachment Screenshot 2025-12-16 124121.png [ 411399 ]
      Hide
      Claire Folland added a comment -
      received email from Char, have emailed customer asking for more information, is there a leak or does the ceiling/walls feel wet
      Show
      Claire Folland added a comment - received email from Char, have emailed customer asking for more information, is there a leak or does the ceiling/walls feel wet
      Claire Folland made changes -
      Status Open [ 1 ] Awaiting Customer Info [ 10012 ]
      Claire Folland made changes -
      ID Number SBH016757
      Claire Folland made changes -
      Attachment Screenshot 2026-01-09 113746.png [ 411586 ]
      Hide
      Claire Folland added a comment -
      received more info from customer, James sent the email over to Rachael, she wanted to know if the customer could advise where the leak is coming from, how will the customer know? spoke to Rachael, advised i would put a claim in advising we would investigate and report back, she is happy with this, also phoned customer and updated him,
      Show
      Claire Folland added a comment - received more info from customer, James sent the email over to Rachael, she wanted to know if the customer could advise where the leak is coming from, how will the customer know? spoke to Rachael, advised i would put a claim in advising we would investigate and report back, she is happy with this, also phoned customer and updated him,
      Claire Folland made changes -
      Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
      Claire Folland made changes -
      Attachment 1.png [ 411588 ]
      Claire Folland made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Claire Folland made changes -
      Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
      Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
      Claire Folland made changes -
      Attachment CCF_000480.pdf [ 411793 ]
      Hide
      Claire Folland added a comment -
      Steve attended 14-1-25 see worksheet attached, emailed Customer update, advised any queries i am more then happy for Steve to call the customer direct
      Show
      Claire Folland added a comment - Steve attended 14-1-25 see worksheet attached, emailed Customer update, advised any queries i am more then happy for Steve to call the customer direct
      Claire Folland made changes -
      Times Scheduled 0 1
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Plot
      Claire Folland made changes -
      Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
      Assignee Adrienne Barwell [ adrienne ] Ellie W [ temp ]
      Hide
      Melanie Woolacott added a comment -
      493250
      Show
      Melanie Woolacott added a comment - 493250
      Melanie Woolacott made changes -
      Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
      Invoice Number 493250
      Melanie Woolacott made changes -
      Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
      Assignee Ellie W [ temp ] Claire Folland [ claire ]
      Resolution Completed [ 1 ]
      Melanie Woolacott made changes -
      Status Resolved [ 5 ] Complete [ 6 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Awaiting Customer Info Awaiting Customer Info
      3m 31s 1 Claire Folland 16/Dec/25 12:44 PM
      Awaiting Customer Info Awaiting Customer Info Submitted Submitted
      23d 22h 59m 1 Claire Folland 09/Jan/26 11:44 AM
      Submitted Submitted Acknowledged Acknowledged
      3d 3h 44m 1 Claire Folland 12/Jan/26 3:28 PM
      Acknowledged Acknowledged Worksheet Issued Worksheet Issued
      1s 1 Claire Folland 12/Jan/26 3:28 PM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      12d 22h 50m 1 Claire Folland 25/Jan/26 2:19 PM
      Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
      2s 1 Claire Folland 25/Jan/26 2:19 PM
      Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
      73d 22h 35m 1 Melanie Woolacott 09/Apr/26 1:54 PM
      Awaiting Payment Awaiting Payment Resolved Resolved
      2s 1 Melanie Woolacott 09/Apr/26 1:54 PM
      Resolved Resolved Complete Complete
      3s 1 Melanie Woolacott 09/Apr/26 1:55 PM

        People

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          Dates

          • Due:
            Created:
            Updated:
            Resolved: