Details
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Type:
Mattress (8 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:BERR01
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Park:BERRY BARTON
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Postcode:EX12 3DB
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Responsibility:SurfBay Attending
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Serial:8565H
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Model:BURGUNDY
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Size:35 X 12
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ID Number:sbh001944
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Status Colour:
Complete
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Park_Company:Not defined
Description
THE CUSTOMER HAS ADVISED THAT THE CUSHION HAS DAMAGE, I HAVE ASKED HIM TO SEND ME A PICTURE AS SWIFT WILL NOT EXCEPT THE CLAIM WITHOUT PHOTO.
THIS WAS NOT PICKED UP ON PDI SO I AM EXPECTING SWIFT TO REJECT THIS CLAIM.
THIS WAS NOT PICKED UP ON PDI SO I AM EXPECTING SWIFT TO REJECT THIS CLAIM.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | One leg on the bed is longer than the others | DAMAGED CUSHION |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 70046 ] | Manufacturers ver 2.0 [ 90934 ] |
| Workflow | Manufacturers ver 2.0 [ 90934 ] | Manufacturers ver 2.1 [ 129833 ] |
| Workflow | Manufacturers ver 2.1 [ 129833 ] | Manufacturers ver 2.2 [ 147117 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2m 1s | 1 | Linda Trunkfield (Inactive) | 09/Nov/12 10:55 AM | |||||
|
7s | 1 | Linda Trunkfield (Inactive) | 09/Nov/12 10:55 AM | |||||
|
8s | 1 | Linda Trunkfield (Inactive) | 09/Nov/12 10:56 AM | |||||
|
8s | 1 | Linda Trunkfield (Inactive) | 09/Nov/12 10:56 AM |