Details
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Type:
Agreed Date/ End of season
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Status: Complete
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Priority:
Low
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Resolution: Completed
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Labels:None
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Customer Code:TRET01
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Park:TRETHIAS
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Postcode:PL28 8PL
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Responsibility:Parts Only
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Plot:D11
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Hire_or_Retail:Retail
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Serial:7154H
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Model:MOSELLE
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
Swift have rejected this issue as the van is out of warranty, I have advised Mr Oram of the rejection - Mr Oram will be writing to Swift Managing Director.
Issue Links
- Same Van
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PREOW-469
The top of the fridge is corroding - charge 26839
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- Complete
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Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5m 6s | 1 | Linda Trunkfield (Inactive) | 27/Mar/13 1:12 PM | |||||
|
7s | 1 | Linda Trunkfield (Inactive) | 27/Mar/13 1:13 PM | |||||
|
13d 22h 48m | 1 | Adrienne Barwell (Inactive) | 10/Apr/13 1:01 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 10/Apr/13 1:01 PM | |||||
|
2d 31m | 1 | Adrienne Barwell (Inactive) | 12/Apr/13 1:32 PM | |||||
|
22s | 2 | Adrienne Barwell (Inactive) | 12/Apr/13 1:32 PM | |||||
|
52d 23h 23m | 1 | Linda Trunkfield (Inactive) | 04/Jun/13 12:56 PM | |||||
|
5m 26s | 1 | Linda Trunkfield (Inactive) | 04/Jun/13 1:01 PM | |||||
|
2m 1s | 1 | Linda Trunkfield (Inactive) | 04/Jun/13 1:03 PM | |||||
|
4m 31s | 1 | Linda Trunkfield (Inactive) | 04/Jun/13 1:08 PM | |||||
|
106d 19h 37m | 1 | Adrienne Barwell (Inactive) | 19/Sep/13 8:45 AM | |||||
|
20d 5h 29m | 1 | Adrienne Barwell (Inactive) | 09/Oct/13 2:15 PM | |||||
|
93d 2h 17m | 1 | Adrienne Barwell (Inactive) | 10/Jan/14 3:32 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 10/Jan/14 3:32 PM |
| Workflow | Manufacturers ver 2.1 [ 131142 ] | Manufacturers ver 2.2 [ 148392 ] |
| Workflow | Manufacturers ver 2.0 [ 92234 ] | Manufacturers ver 2.1 [ 131142 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Hide
Linda Trunkfield (Inactive)
added a comment - - edited
Permalink
Swift are still showing the part as available so I have placed one on order, I will close this claim and clone and link it to a pre-owned.
Show
Linda Trunkfield (Inactive)
added a comment - - edited Swift are still showing the part as available so I have placed one on order, I will close this claim and clone and link it to a pre-owned.
I have been up and had a look at the model number on the fridge freezer and it is a BRT200 not BR7200
I have spoken to Andy at Bonus and he is going to see if he can find anything that is suitable however he has advised that the size 1450 is unusual and he may have a problem getting one.
I have spoken to Andy at Bonus and he is going to see if he can find anything that is suitable however he has advised that the size 1450 is unusual and he may have a problem getting one.
Show
Linda Trunkfield (Inactive)
added a comment - I have been up and had a look at the model number on the fridge freezer and it is a BRT200 not BR7200
I have spoken to Andy at Bonus and he is going to see if he can find anything that is suitable however he has advised that the size 1450 is unusual and he may have a problem getting one.
Steve advises that the fridge freezer is a Beaumatic BR7200 1450x550
door depth 350 (top)
door depth 1070 (bottom)
door depth 350 (top)
door depth 1070 (bottom)
Show
Adrienne Barwell (Inactive)
added a comment - - edited Steve advises that the fridge freezer is a Beaumatic BR7200 1450x550
door depth 350 (top)
door depth 1070 (bottom)
Waiting for the fridge details from Steve so that a new one can be ordered
Show
Adrienne Barwell (Inactive)
added a comment - Waiting for the fridge details from Steve so that a new one can be ordered
Fridge freezer is faulty and has not been put back in the unit because it will leak again
Show
Adrienne Barwell (Inactive)
added a comment - Fridge freezer is faulty and has not been put back in the unit because it will leak again
| Attachment | screenshot-3.jpg [ 51830 ] |
Swift have sent an e-mail today to confirm that their engineer will be attending w/c 09.12.13.
Show
Lorraine Pryor (Inactive)
added a comment - Swift have sent an e-mail today to confirm that their engineer will be attending w/c 09.12.13.
| Workflow | Surfbay [ 78701 ] | Manufacturers ver 2.0 [ 92234 ] |
Swift advise that they will be attending w/c 9/12/13 and that they will need this unit to be put into the workshop
Show
Adrienne Barwell (Inactive)
added a comment - Swift advise that they will be attending w/c 9/12/13 and that they will need this unit to be put into the workshop
| Work Scheduled | 21/Oct/13 | 09/Dec/13 |
Swift advise that this is now scheduled 21/10/13
Show
Adrienne Barwell (Inactive)
added a comment - Swift advise that this is now scheduled 21/10/13
| Status | Engineer Visit Rescheduled [ 10010 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 07/Oct/13 | 21/Oct/13 |
Linda has called Darren and he has advised her that this van is being packed up w/c 07.10.13 and is coming back to us at winkleigh w/c 14.10.13.
I have called Donna and advised her of this so we have agreed that the engineer can attended any time after this so w/c 21.10.13 onward.
I have called Donna and advised her of this so we have agreed that the engineer can attended any time after this so w/c 21.10.13 onward.
Show
Lorraine Pryor (Inactive)
added a comment - Linda has called Darren and he has advised her that this van is being packed up w/c 07.10.13 and is coming back to us at winkleigh w/c 14.10.13.
I have called Donna and advised her of this so we have agreed that the engineer can attended any time after this so w/c 21.10.13 onward.
Linda has called Darren and he has advised her that this van is being packed up w/c 07.10.13 and is coming back to us at winkleigh w/c 14.10.13.
I have called Donna and advised her of this so we have agreed that the engineer can attended any time after this so w/c 21.10.13 onward.
I have called Donna and advised her of this so we have agreed that the engineer can attended any time after this so w/c 21.10.13 onward.
Show
Lorraine Pryor (Inactive)
added a comment - Linda has called Darren and he has advised her that this van is being packed up w/c 07.10.13 and is coming back to us at winkleigh w/c 14.10.13.
I have called Donna and advised her of this so we have agreed that the engineer can attended any time after this so w/c 21.10.13 onward.
I have attached a screen shot of the e-mail from swift re the engineer
Show
Lorraine Pryor (Inactive)
added a comment - I have attached a screen shot of the e-mail from swift re the engineer
I have attached a screen shot of the e-mail from swift re the engineer
Show
Lorraine Pryor (Inactive)
added a comment - I have attached a screen shot of the e-mail from swift re the engineer
Swift have e-mailed me today to say that they will be sending an engineer w/c 07.10.13, looking at jira the issue have already been moved on to say engineer.
I been advised that aftersale think the van was coming back to winkleigh, so Linda is trying to get hold of Darren to check before we e-mail the park.
I been advised that aftersale think the van was coming back to winkleigh, so Linda is trying to get hold of Darren to check before we e-mail the park.
Show
Lorraine Pryor (Inactive)
added a comment - Swift have e-mailed me today to say that they will be sending an engineer w/c 07.10.13, looking at jira the issue have already been moved on to say engineer.
I been advised that aftersale think the van was coming back to winkleigh, so Linda is trying to get hold of Darren to check before we e-mail the park.
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 02/Sep/13 | 07/Oct/13 |
| Issue Type | Fridges/Freezers (2 Weeks) [ 42 ] | Agreed Date/ End of season [ 18 ] |
| Priority | Agreed Date [ 26 ] | Low [ 22 ] |
| Hire_or_Retail | Retail [ 10251 ] | |
| Work Scheduled | 24/Jun/13 | 02/Sep/13 |
No access to the van until September
Show
Adrienne Barwell (Inactive)
added a comment - No access to the van until September
| Attachment | screenshot-2.jpg [ 44722 ] |
swift sent an e-mail say the engineer could be going w/c 24.06 or w/c 01.07 .
Sent an e-mail back and Meri said that the engineer will contact us directly when they know which dates..
I have had a conversation with her this morning, she has in turn spoken to Laura and said that it will be w/c 24.06 poss wed or thursday. I wont do anything until we hear from the engineer as the client has been told w/c 24.06 looking at notes
Sent an e-mail back and Meri said that the engineer will contact us directly when they know which dates..
I have had a conversation with her this morning, she has in turn spoken to Laura and said that it will be w/c 24.06 poss wed or thursday. I wont do anything until we hear from the engineer as the client has been told w/c 24.06 looking at notes
Show
Lorraine Pryor (Inactive)
added a comment - swift sent an e-mail say the engineer could be going w/c 24.06 or w/c 01.07 .
Sent an e-mail back and Meri said that the engineer will contact us directly when they know which dates..
I have had a conversation with her this morning, she has in turn spoken to Laura and said that it will be w/c 24.06 poss wed or thursday. I wont do anything until we hear from the engineer as the client has been told w/c 24.06 looking at notes
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 24/Jun/13 |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
Swift have advised that they have made a provisional booking for w/c 24-06-13
Show
Linda Trunkfield (Inactive)
added a comment - Swift have advised that they have made a provisional booking for w/c 24-06-13
| Priority | Over 8 Weeks [ 25 ] | Agreed Date [ 26 ] |
| Due Date | 10/Apr/13 | 17/Jul/13 |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
The telephone number for Mr Oram is 07816 682073
Show
Adrienne Barwell (Inactive)
added a comment - The telephone number for Mr Oram is 07816 682073
This unit has been rejected by the owner, however, the work still needs to be carried out, I have spoken to Laura and advised that Nigel has said the unit will be on site until July and can be repaired before it comes back to Winkleigh
Show
Adrienne Barwell (Inactive)
added a comment - This unit has been rejected by the owner, however, the work still needs to be carried out, I have spoken to Laura and advised that Nigel has said the unit will be on site until July and can be repaired before it comes back to Winkleigh
Chased Laura for an update she has advised that Amy is ringing Mr Oram today and then they will send a report on how they will proceed
Show
Adrienne Barwell (Inactive)
added a comment - Chased Laura for an update she has advised that Amy is ringing Mr Oram today and then they will send a report on how they will proceed
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Swift have advised that in light of the other issues that have now emerged with this unit, they will be attending 6/5/13 and 20/5/13 with a view to repairing and replacing all items
Show
Adrienne Barwell (Inactive)
added a comment - Swift have advised that in light of the other issues that have now emerged with this unit, they will be attending 6/5/13 and 20/5/13 with a view to repairing and replacing all items
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Attachment | Swift letter Mr Oram.docx [ 41307 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
Spoke with Laura, advised that our engineer has advised that there is evidence of water ingress behind the gas fire, and the mantle area blowing, however, not enough water ingress to cause the damage else where in the unit. He has inspected various areas and feels that the water ingress is from the roof, but he cannot establish exactly where or what is causing it. I also advised that our engineer feels there is still some ingress issue in the shower room . I also suggested that the decay on the fridge freezer is from the continuing damp issues with this unit.
Laura has advised that they will be getting their engineer to inspect the unit but she does not have a date yet. Laura will speak to Sam when she gets off the phone and will come back to me today with a visit date
Laura has advised that they will be getting their engineer to inspect the unit but she does not have a date yet. Laura will speak to Sam when she gets off the phone and will come back to me today with a visit date
Show
Adrienne Barwell (Inactive)
added a comment - Spoke with Laura, advised that our engineer has advised that there is evidence of water ingress behind the gas fire, and the mantle area blowing, however, not enough water ingress to cause the damage else where in the unit. He has inspected various areas and feels that the water ingress is from the roof, but he cannot establish exactly where or what is causing it. I also advised that our engineer feels there is still some ingress issue in the shower room . I also suggested that the decay on the fridge freezer is from the continuing damp issues with this unit.
Laura has advised that they will be getting their engineer to inspect the unit but she does not have a date yet. Laura will speak to Sam when she gets off the phone and will come back to me today with a visit date
Appealed to Laura again
Show
Adrienne Barwell (Inactive)
added a comment - Appealed to Laura again
Laura has sent another e-mail advising that this and all the other matters the rejection stands.
Show
Linda Trunkfield (Inactive)
added a comment - Laura has sent another e-mail advising that this and all the other matters the rejection stands.
| Attachment | screenshot-1.jpg [ 40874 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Field | Original Value | New Value |
|---|---|---|
| Due Date | 22/May/13 | 10/Apr/13 |
| Issue Type | Small Fittings (8 Weeks) [ 1 ] | Fridges/Freezers (2 Weeks) [ 42 ] |
| Description | Mr Oram called and advised that small shards of chrome are coming off the fridge freezer handles and this is a safety issue as he has young grandchildren going to the van I have one of the handles and have sent this to Mr Oram as a gesture of goodwill as Swift have rejected this issue as the van is well out of warranty. I will have to order another one and send it when it comes in. 078165682073 | Swift have rejected this issue as the van is out of warranty, I have advised Mr Oram of the rejection - Mr Oram will be writing to Swift Managing Director. |