Details
-
Type:
Agreed Date/ End of season
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Status: Complete
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Priority:
Low
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Resolution: Completed
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Labels:None
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Customer Code:TRET01
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Park:TRETHIAS
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Postcode:PL28 8PL
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Responsibility:Parts Only
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Plot:D11
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Hire_or_Retail:Retail
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Serial:7154H
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Model:MOSELLE
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
Swift have rejected this issue as the van is out of warranty, I have advised Mr Oram of the rejection - Mr Oram will be writing to Swift Managing Director.
Issue Links
- Same Van
-
PREOW-469
The top of the fridge is corroding - charge 26839
-
- Complete
-
Activity
| Field | Original Value | New Value |
|---|---|---|
| Due Date | 22/May/13 | 10/Apr/13 |
| Issue Type | Small Fittings (8 Weeks) [ 1 ] | Fridges/Freezers (2 Weeks) [ 42 ] |
| Description | Mr Oram called and advised that small shards of chrome are coming off the fridge freezer handles and this is a safety issue as he has young grandchildren going to the van I have one of the handles and have sent this to Mr Oram as a gesture of goodwill as Swift have rejected this issue as the van is well out of warranty. I will have to order another one and send it when it comes in. 078165682073 | Swift have rejected this issue as the van is out of warranty, I have advised Mr Oram of the rejection - Mr Oram will be writing to Swift Managing Director. |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | screenshot-1.jpg [ 40874 ] |
| Resolution | Completed [ 1 ] | |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Resolution | Completed [ 1 ] |
| Attachment | Swift letter Mr Oram.docx [ 41307 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
| Priority | Over 8 Weeks [ 25 ] | Agreed Date [ 26 ] |
| Due Date | 10/Apr/13 | 17/Jul/13 |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 24/Jun/13 |
| Attachment | screenshot-2.jpg [ 44722 ] |
| Hire_or_Retail | Retail [ 10251 ] | |
| Work Scheduled | 24/Jun/13 | 02/Sep/13 |
| Issue Type | Fridges/Freezers (2 Weeks) [ 42 ] | Agreed Date/ End of season [ 18 ] |
| Priority | Agreed Date [ 26 ] | Low [ 22 ] |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 02/Sep/13 | 07/Oct/13 |
| Status | Engineer Visit Rescheduled [ 10010 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 07/Oct/13 | 21/Oct/13 |
| Work Scheduled | 21/Oct/13 | 09/Dec/13 |
| Workflow | Surfbay [ 78701 ] | Manufacturers ver 2.0 [ 92234 ] |
| Attachment | screenshot-3.jpg [ 51830 ] |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Manufacturers ver 2.0 [ 92234 ] | Manufacturers ver 2.1 [ 131142 ] |
| Workflow | Manufacturers ver 2.1 [ 131142 ] | Manufacturers ver 2.2 [ 148392 ] |