Details
-
Type:
Upholstery (8 weeks)
-
Status: Complete
-
Priority:
Over 8 Weeks
-
Resolution: Completed
-
Labels:None
-
Customer Code:HARL01
-
Park:Harlyn Sands
-
Postcode:PL28 8SQ
-
Responsibility:RTM
-
Plot:301
-
Hire_or_Retail:Retail
-
Serial:12798h
-
Model:bordeaux
-
Size:38x12
-
ID Number:SBH003285
-
Status Colour:
Complete
-
Stock_Number:28843
-
Park_Company:Not defined
-
SLA Status:
Description
This was reported to Steve while he was on site completing another repair.
Issue Links
- Same Van
-
PREOW-256
One base Sofa Cushion lost by sales when collecting them
-
- Awaiting Quote
-
Activity
- All
- Comments
- History
- Activity
- Transitions
- Stateoscope
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
This has not been reported to Swift
Show
Adrienne Barwell (Inactive)
added a comment - This has not been reported to Swift
no parts ordered referred to manufacturer
Show
Linda Trunkfield (Inactive)
added a comment - no parts ordered referred to manufacturer
This has been referred to manufacturers
Show
Linda Trunkfield (Inactive)
added a comment - This has been referred to manufacturers
Mr Carey called on 01752 704658 asking about this, I have advise him that this has now been referred to the supplier at the moment.
Show
Lorraine Pryor (Inactive)
added a comment - Mr Carey called on 01752 704658 asking about this, I have advise him that this has now been referred to the supplier at the moment.
Karen from springvale called asking when the cushions will be ready for collection I have to speak to Mr Carey today so I will ask if he can parcel them up.
Show
Linda Trunkfield (Inactive)
added a comment - Karen from springvale called asking when the cushions will be ready for collection I have to speak to Mr Carey today so I will ask if he can parcel them up.
Martin from the site has called chasing these issue up this, he advise claire that the owner is holding money back till there done!
I have advise him that we are waiting for the part to come in.
I have advise him that we are waiting for the part to come in.
Show
Lorraine Pryor (Inactive)
added a comment - Martin from the site has called chasing these issue up this, he advise claire that the owner is holding money back till there done!
I have advise him that we are waiting for the part to come in.
Martin from the park called chasing issue up for this van.
When I explained that Spring vale have asked when its convenient to collect the cushion, he then said that he is not happy for the owner to be without the cushion while they get repaired..
I spoke to ade and she said that we can ask if spring vale will take the cushion ta the end of the season and then return then for the next.
I still don't think that he is happy about this, and wants us to loan cushions!
Called Karen at spring vale but she had finished for the day. So I have dropped her an e-mail.
I have e-mailed spring vale to see if they will do end of season or can they collect one settee at a time..
Waiting for a reply, once I get a reply I will then call Martin on 01841 520720
When I explained that Spring vale have asked when its convenient to collect the cushion, he then said that he is not happy for the owner to be without the cushion while they get repaired..
I spoke to ade and she said that we can ask if spring vale will take the cushion ta the end of the season and then return then for the next.
I still don't think that he is happy about this, and wants us to loan cushions!
Called Karen at spring vale but she had finished for the day. So I have dropped her an e-mail.
I have e-mailed spring vale to see if they will do end of season or can they collect one settee at a time..
Waiting for a reply, once I get a reply I will then call Martin on 01841 520720
Show
Lorraine Pryor (Inactive)
added a comment - Martin from the park called chasing issue up for this van.
When I explained that Spring vale have asked when its convenient to collect the cushion, he then said that he is not happy for the owner to be without the cushion while they get repaired..
I spoke to ade and she said that we can ask if spring vale will take the cushion ta the end of the season and then return then for the next.
I still don't think that he is happy about this, and wants us to loan cushions!
Called Karen at spring vale but she had finished for the day. So I have dropped her an e-mail.
I have e-mailed spring vale to see if they will do end of season or can they collect one settee at a time..
Waiting for a reply, once I get a reply I will then call Martin on 01841 520720
Karen has replied to say its always better to get the cushion then that way they get the best colour match, they will turn around ASAP.
I have e-mailed her back to say that the park/owner will not accepted this and can she send the two base cushion to the park asap?
Waiting for a reply.
I have e-mailed her back to say that the park/owner will not accepted this and can she send the two base cushion to the park asap?
Waiting for a reply.
Show
Lorraine Pryor (Inactive)
added a comment - Karen has replied to say its always better to get the cushion then that way they get the best colour match, they will turn around ASAP.
I have e-mailed her back to say that the park/owner will not accepted this and can she send the two base cushion to the park asap?
Waiting for a reply.
Mr Carey called in the afternoon about this issue and he wont accept them taking the cushion away to repair. He refuses to be without the cushions.
After talking to him yesterday it appear that now it only the two base cushion on the 3 seatter settee, not all of the cushions as he said last week.
He was unhappy yesterday stating the sale of goods act 1979 etc.
I did say that his van is fit for purpose and he must given swift the opportunity to repair this.
He then said that he has a issue with the sofa bed, they is a rip in the underneath by what I can gather.
I have asked him to e-mail the photos over to us so we can submit this under warranty.
After talking to him yesterday it appear that now it only the two base cushion on the 3 seatter settee, not all of the cushions as he said last week.
He was unhappy yesterday stating the sale of goods act 1979 etc.
I did say that his van is fit for purpose and he must given swift the opportunity to repair this.
He then said that he has a issue with the sofa bed, they is a rip in the underneath by what I can gather.
I have asked him to e-mail the photos over to us so we can submit this under warranty.
Show
Lorraine Pryor (Inactive)
added a comment - Mr Carey called in the afternoon about this issue and he wont accept them taking the cushion away to repair. He refuses to be without the cushions.
After talking to him yesterday it appear that now it only the two base cushion on the 3 seatter settee, not all of the cushions as he said last week.
He was unhappy yesterday stating the sale of goods act 1979 etc.
I did say that his van is fit for purpose and he must given swift the opportunity to repair this.
He then said that he has a issue with the sofa bed, they is a rip in the underneath by what I can gather.
I have asked him to e-mail the photos over to us so we can submit this under warranty.
Karen from spring vale has said that this really is the best way to deal withn this so that they get the best colour match etc.
They will of course turn this around ASAP.
I have e-mailed Mr carey to advise him of this and they need to inspect the cushion under warranty work.. And if he is still not happy to do it this way then the only other option is for us to ask the supplier if they will collect the cushion at the end of the season then return them fior the next. Im now waiting for a reply from Mr Carey, I have also copied the park in on the e-mails
They will of course turn this around ASAP.
I have e-mailed Mr carey to advise him of this and they need to inspect the cushion under warranty work.. And if he is still not happy to do it this way then the only other option is for us to ask the supplier if they will collect the cushion at the end of the season then return them fior the next. Im now waiting for a reply from Mr Carey, I have also copied the park in on the e-mails
Show
Lorraine Pryor (Inactive)
added a comment - Karen from spring vale has said that this really is the best way to deal withn this so that they get the best colour match etc.
They will of course turn this around ASAP.
I have e-mailed Mr carey to advise him of this and they need to inspect the cushion under warranty work.. And if he is still not happy to do it this way then the only other option is for us to ask the supplier if they will collect the cushion at the end of the season then return them fior the next. Im now waiting for a reply from Mr Carey, I have also copied the park in on the e-mails
Karen has sent me an e-mail asking if they can collect the cushion?
Ive e-mailed her back to say that i have sent the owner Mr Carey/park and e-mail and im now waiting to hear back from them..
Ive e-mailed her back to say that i have sent the owner Mr Carey/park and e-mail and im now waiting to hear back from them..
Show
Lorraine Pryor (Inactive)
added a comment - Karen has sent me an e-mail asking if they can collect the cushion?
Ive e-mailed her back to say that i have sent the owner Mr Carey/park and e-mail and im now waiting to hear back from them..
Swift have sent an e-mail to say they are waiting on park re collection date.
screen shot attached to file
screen shot attached to file
Show
Lorraine Pryor (Inactive)
added a comment - Swift have sent an e-mail to say they are waiting on park re collection date.
screen shot attached to file
Me and ade have just move the cushions from the sales area into after sales and Darren has brought back all of the cushions. There appears to be one base cushion missing from the large settee.
I asked Matt and he said there is 5 base cushions, there is only 4.. He said bill unloaded the van so he will try and find out where its gone.. But the van it come out of is in Guildford for the week now.
We have looked at the cushion but cant see anything wrong with the two large base cushions. Ade said we will need to check with Darren.
I asked Matt and he said there is 5 base cushions, there is only 4.. He said bill unloaded the van so he will try and find out where its gone.. But the van it come out of is in Guildford for the week now.
We have looked at the cushion but cant see anything wrong with the two large base cushions. Ade said we will need to check with Darren.
Show
Lorraine Pryor (Inactive)
added a comment - Me and ade have just move the cushions from the sales area into after sales and Darren has brought back all of the cushions. There appears to be one base cushion missing from the large settee.
I asked Matt and he said there is 5 base cushions, there is only 4.. He said bill unloaded the van so he will try and find out where its gone.. But the van it come out of is in Guildford for the week now.
We have looked at the cushion but cant see anything wrong with the two large base cushions. Ade said we will need to check with Darren.
I have asked Darren to look at the cushion and he said that yes when they on there own they are find, but when there squashed together on the settee they are then doing this.
I have e-mailed the photo over to Karen to show the issue of the cushion rushing/gathering up when on the sofa.. And asking her if she wants all three cushions as we only have two at the moment..
I have e-mailed the photo over to Karen to show the issue of the cushion rushing/gathering up when on the sofa.. And asking her if she wants all three cushions as we only have two at the moment..
Show
Lorraine Pryor (Inactive)
added a comment - I have asked Darren to look at the cushion and he said that yes when they on there own they are find, but when there squashed together on the settee they are then doing this.
I have e-mailed the photo over to Karen to show the issue of the cushion rushing/gathering up when on the sofa.. And asking her if she wants all three cushions as we only have two at the moment..
Sales have brought back 9 cushions (there is one large base cushion missing from the large 3 seater settee, so i have labelled 7 of them and put then on the Devon shelf.
I have e-mailed Karen at spring vale and she said the two cushion are fine to go back to them, she is now in the process of arranging to collect the two large base cushions from us.
I have e-mailed Karen at spring vale and she said the two cushion are fine to go back to them, she is now in the process of arranging to collect the two large base cushions from us.
Show
Lorraine Pryor (Inactive)
added a comment - - edited Sales have brought back 9 cushions (there is one large base cushion missing from the large 3 seater settee, so i have labelled 7 of them and put then on the Devon shelf.
I have e-mailed Karen at spring vale and she said the two cushion are fine to go back to them, she is now in the process of arranging to collect the two large base cushions from us.
When I came in today I was told that I need to ask Springvale is they can make another cushion for the base as sales cant locate the other one. And the van is going to be let in two weeks!
I then called Karen at spring-vale I've asked her if it would be possible to make another cushion to send back with the other two?
Karen said she would try and she cant guarantee it, so all i can do is try.
TNT have collected the cushion a few mins ago. ref no 265580035- will scan to jira.
I will set up a task to check if the cushion are back by the 05.07.13
I then called Karen at spring-vale I've asked her if it would be possible to make another cushion to send back with the other two?
Karen said she would try and she cant guarantee it, so all i can do is try.
TNT have collected the cushion a few mins ago. ref no 265580035- will scan to jira.
I will set up a task to check if the cushion are back by the 05.07.13
Show
Lorraine Pryor (Inactive)
added a comment - When I came in today I was told that I need to ask Springvale is they can make another cushion for the base as sales cant locate the other one. And the van is going to be let in two weeks!
I then called Karen at spring-vale I've asked her if it would be possible to make another cushion to send back with the other two?
Karen said she would try and she cant guarantee it, so all i can do is try.
TNT have collected the cushion a few mins ago. ref no 265580035- will scan to jira.
I will set up a task to check if the cushion are back by the 05.07.13
Will from Harlyn Sands called and asked if we are going to receive the cushions by Friday as the customer has the van let on Saturday, I called Karen at Springvale she said that she is trying for Friday but she cannot guarantee. I called will back but he was with a customer so he is going to call me back.
Show
Linda Trunkfield (Inactive)
added a comment - Will from Harlyn Sands called and asked if we are going to receive the cushions by Friday as the customer has the van let on Saturday, I called Karen at Springvale she said that she is trying for Friday but she cannot guarantee. I called will back but he was with a customer so he is going to call me back.
Will called me back and I advised that Springvale are doing their best to get the cushions back and we will do our best to get them to the site for Saturday but I could not promise.
Show
Linda Trunkfield (Inactive)
added a comment - Will called me back and I advised that Springvale are doing their best to get the cushions back and we will do our best to get them to the site for Saturday but I could not promise.
I hve just had a call from Martin at the park asking for update, I have called Karen at springvale and she is going to look into this as we had to ask for a extra cushion to be made as sales lost it.
She said she will either call or e-mail me back.
She said she will either call or e-mail me back.
Show
Lorraine Pryor (Inactive)
added a comment - I hve just had a call from Martin at the park asking for update, I have called Karen at springvale and she is going to look into this as we had to ask for a extra cushion to be made as sales lost it.
She said she will either call or e-mail me back.
I have sent an e-mail to Harlyn sands for Martyn advising that I'm waiting for an update from the supplier.
I have also advise ade and e-mail Linda and Claire was here when I took the call, so should he call in the morning when I'm not in they are aware of this.
I have also advise ade and e-mail Linda and Claire was here when I took the call, so should he call in the morning when I'm not in they are aware of this.
Show
Lorraine Pryor (Inactive)
added a comment - I have sent an e-mail to Harlyn sands for Martyn advising that I'm waiting for an update from the supplier.
I have also advise ade and e-mail Linda and Claire was here when I took the call, so should he call in the morning when I'm not in they are aware of this.
I spoke to Karen at Springvale because Will from Harlyn called wanting an up-date Karen advised that the cushions will be back on Friday 12th - I have asked Karen to send them direct to the site and have done a worksheet for Keith to take the other cushions back to the van and collect the temporary ones and bring them back to the van in the yard, I have e-mailed Lorraine with this information.
Show
Linda Trunkfield (Inactive)
added a comment - I spoke to Karen at Springvale because Will from Harlyn called wanting an up-date Karen advised that the cushions will be back on Friday 12th - I have asked Karen to send them direct to the site and have done a worksheet for Keith to take the other cushions back to the van and collect the temporary ones and bring them back to the van in the yard, I have e-mailed Lorraine with this information.
Karen from spring vale called me a few minutes ago to confirm that the 3 cushion are being sent from Springvale today and will arrive at Harlyn sands for tomorrow.
I have called the park and update will about this issue I also asked him if he can he make sure that Martyn knows
I have called the park and update will about this issue I also asked him if he can he make sure that Martyn knows
Show
Lorraine Pryor (Inactive)
added a comment - Karen from spring vale called me a few minutes ago to confirm that the 3 cushion are being sent from Springvale today and will arrive at Harlyn sands for tomorrow.
I have called the park and update will about this issue I also asked him if he can he make sure that Martyn knows
Two base cushions left behind, the unit was let and the customer was not happy that we were not leaving any base cushions. will need to go back and collect the other two
Show
Adrienne Barwell (Inactive)
added a comment - Two base cushions left behind, the unit was let and the customer was not happy that we were not leaving any base cushions. will need to go back and collect the other two
Ade has advise me about the two base cushion today, called the park to talk to will or martyn.
Will is off today and martyn was in a meeting.
So I have left a message to say that we need these two base cushion as spring vale would of delivered the 3 correct base cushion on Friday to site.
And if they go missing then we would charge the site.
Will is off today and martyn was in a meeting.
So I have left a message to say that we need these two base cushion as spring vale would of delivered the 3 correct base cushion on Friday to site.
And if they go missing then we would charge the site.
Show
Lorraine Pryor (Inactive)
added a comment - Ade has advise me about the two base cushion today, called the park to talk to will or martyn.
Will is off today and martyn was in a meeting.
So I have left a message to say that we need these two base cushion as spring vale would of delivered the 3 correct base cushion on Friday to site.
And if they go missing then we would charge the site.
I have taken the worksheet out of the folder, as Darren is going tomorrow to collect the cushion and put back in the van 28843/12798h in the sales yard as its been sold.
Show
Lorraine Pryor (Inactive)
added a comment - I have taken the worksheet out of the folder, as Darren is going tomorrow to collect the cushion and put back in the van 28843/12798h in the sales yard as its been sold.
i have just spoken to Darren and he has now collect the cushion to go back into the van he took the loaned ones from, he is going to put them back.
I will close this off now.
I will close this off now.
Show
Lorraine Pryor (Inactive)
added a comment - i have just spoken to Darren and he has now collect the cushion to go back into the van he took the loaned ones from, he is going to put them back.
I will close this off now.