Details
-
Type:
Agreed Date/ End of season
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Customer Code:BIGB01
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Park:Bigbury Bay
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Postcode:TQ7 4HT
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Part Number:TBA
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PER:SBH001099
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Responsibility:RTM
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Plot:66
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Hire_or_Retail:Retail
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Serial:13590h
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Manufacturer:Belfield
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Model:Burgundy
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Size:28x10
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ID Number:SBH003588
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Status Colour:
Complete
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Stock_Number:29617
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Times Scheduled:1
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Park_Company:Not defined
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SLA Status:
Description
Mr & Mrs Sampson
Issue Links
- Same Van
-
PREOW-463
PDI- Two right hand cushions supplied to dinette seating- One missing Left Hand one -Charge-29617
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- Awaiting Quote
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Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2d 1h 7m | 1 | Lorraine Pryor (Inactive) | 13/Dec/13 4:37 PM | |||||
|
20s | 1 | Linda Trunkfield (Inactive) | 17/Dec/13 1:03 PM | |||||
|
40m 52s | 1 | Lorraine Pryor (Inactive) | 17/Dec/13 1:44 PM | |||||
|
52m 53s | 1 | Lorraine Pryor (Inactive) | 17/Dec/13 2:37 PM | |||||
|
19m 55s | 1 | Lorraine Pryor (Inactive) | 17/Dec/13 2:57 PM | |||||
|
40d 16h 9m | 2 | Adrienne Barwell (Inactive) | 23/Jan/14 10:41 AM | |||||
|
13d 23h 14m | 1 | Adrienne Barwell (Inactive) | 06/Feb/14 9:55 AM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 06/Feb/14 9:56 AM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 06/Feb/14 9:56 AM | |||||
|
6s | 1 | Adrienne Barwell (Inactive) | 06/Feb/14 9:56 AM | |||||
|
21d 59m | 1 | Adrienne Barwell (Inactive) | 27/Feb/14 10:55 AM | |||||
|
13d 3h 51m | 1 | Adrienne Barwell (Inactive) | 12/Mar/14 2:47 PM | |||||
|
3m 1s | 2 | Adrienne Barwell (Inactive) | 12/Mar/14 2:49 PM |
| Workflow | Manufacturers ver 2.1 [ 131702 ] | Manufacturers ver 2.2 [ 148920 ] |
| Workflow | Manufacturers ver 2.0 [ 101017 ] | Manufacturers ver 2.1 [ 131702 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Attachment | 12.3.14 completion from Swift.jpg [ 56976 ] |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
Swift advise this is complete
Show
Adrienne Barwell (Inactive)
added a comment - Swift advise this is complete
belfield should be bringing the cushions back this week
Show
Adrienne Barwell (Inactive)
added a comment - belfield should be bringing the cushions back this week
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 10/Feb/14 | 03/Mar/14 |
Swift advise: Visit booked for 03.03.14
Show
Adrienne Barwell (Inactive)
added a comment - Swift advise: Visit booked for 03.03.14
Steve advised that the cushion had not been sorted yet
Show
Adrienne Barwell (Inactive)
added a comment - Steve advised that the cushion had not been sorted yet
| Priority | Over 8 Weeks [ 25 ] | Agreed Date [ 26 ] |
| Issue Type | Upholstery (8 weeks) [ 43 ] | Agreed Date/ End of season [ 18 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
Updated Liz on the site, she will look out for Belfield next week and point them in the right direction
Show
Adrienne Barwell (Inactive)
added a comment - Updated Liz on the site, she will look out for Belfield next week and point them in the right direction
Swift advise that Belfield will be attending week commencing 10/2/14
Show
Adrienne Barwell (Inactive)
added a comment - Swift advise that Belfield will be attending week commencing 10/2/14
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 10/Feb/14 |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
Still no date from swift
Show
Lorraine Pryor (Inactive)
added a comment - Still no date from swift
Check on this one still no dates, ade has already chased rea
Show
Lorraine Pryor (Inactive)
added a comment - Check on this one still no dates, ade has already chased rea
I have chased Rea for a schedule date, awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have chased Rea for a schedule date, awaiting response
| Attachment | screenshot-7.jpg [ 54279 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Attachment | screenshot-6.jpg [ 53983 ] |
Looking at notes this has now been refereed to belfields, so we don't need to add part no on.
I have looked at the swift system and this claim is not in query?
So not action taken by me today
I have looked at the swift system and this claim is not in query?
So not action taken by me today
Show
Lorraine Pryor (Inactive)
added a comment - Looking at notes this has now been refereed to belfields, so we don't need to add part no on.
I have looked at the swift system and this claim is not in query?
So not action taken by me today
| Attachment | screenshot-5.jpg [ 53982 ] |
Swift have replied to PEr tosay that the part no is B3936ZE, I will add this onto the claim and re-submit today.
Screen shot on file of the response.
Screen shot on file of the response.
Show
Lorraine Pryor (Inactive)
added a comment - Swift have replied to PEr tosay that the part no is B3936ZE, I will add this onto the claim and re-submit today.
Screen shot on file of the response.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| ID Number | SBH001115 for the upright cushion | SBH003588 |
| Manufacturer | Belfield | |
| Category | SurfBay Attending [ 10042 ] | RTM [ 10043 ] |
Rea advises that this has been referred to Belfield
Show
Adrienne Barwell (Inactive)
added a comment - Rea advises that this has been referred to Belfield
| Part Number | TBA |
| Attachment | screenshot-4.jpg [ 53724 ] |
| Attachment | screenshot-3.jpg [ 53723 ] |
Screen shot attached of the new/ old per.
Show
Lorraine Pryor (Inactive)
added a comment - Screen shot attached of the new/ old per.
| ID Number | SBH003588 | SBH001115 for the upright cushion |
Look at this claim it is not sitting on query on swift.
I did submitted a Per but swift have given us the base cushion part numbers. I have today submitted a new PER asking for the upright cushion part no.
Once I get this I will have to ask Swift to put this claim on query so I can add the part numbers.
I did submitted a Per but swift have given us the base cushion part numbers. I have today submitted a new PER asking for the upright cushion part no.
Once I get this I will have to ask Swift to put this claim on query so I can add the part numbers.
Show
Lorraine Pryor (Inactive)
added a comment - Look at this claim it is not sitting on query on swift.
I did submitted a Per but swift have given us the base cushion part numbers. I have today submitted a new PER asking for the upright cushion part no.
Once I get this I will have to ask Swift to put this claim on query so I can add the part numbers.
| Attachment | screenshot-1.jpg [ 52422 ] |
Swift advise that this is on query
Show
Adrienne Barwell (Inactive)
added a comment - Swift advise that this is on query
| Attachment | screenshot-2.jpg [ 53306 ] |
Checked on swift an we are still waiting for them to update us on this issue.
Show
Lorraine Pryor (Inactive)
added a comment - Checked on swift an we are still waiting for them to update us on this issue.
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
Now we have the photo the cushion is not missing, they have sent two cushion that would fit in the right hand side, instead of one left and one right .
The angles are cut differently on the ends of each cushion so they fit into the center cushion either side.
I Jave asked john to send the claim back so i can add the photo and put the correct info on the claim, so hopefully they wont reject it.
The angles are cut differently on the ends of each cushion so they fit into the center cushion either side.
I Jave asked john to send the claim back so i can add the photo and put the correct info on the claim, so hopefully they wont reject it.
Show
Lorraine Pryor (Inactive)
added a comment - Now we have the photo the cushion is not missing, they have sent two cushion that would fit in the right hand side, instead of one left and one right .
The angles are cut differently on the ends of each cushion so they fit into the center cushion either side.
I Jave asked john to send the claim back so i can add the photo and put the correct info on the claim, so hopefully they wont reject it.
| Attachment | preow-463.jpg [ 52567 ] |
Upon checking this now we have photos the cushion is not missing, they have supplied cushion for the right hand side, so we need the left hand side cushion as the end would be cut at a different angle. I will re submit this into swift with the correct information.
Show
Lorraine Pryor (Inactive)
added a comment - Upon checking this now we have photos the cushion is not missing, they have supplied cushion for the right hand side, so we need the left hand side cushion as the end would be cut at a different angle. I will re submit this into swift with the correct information.
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
As this has been rejected by swift we will need to order the correct cushion under preow-463 and charge to the van
Show
Lorraine Pryor (Inactive)
added a comment - As this has been rejected by swift we will need to order the correct cushion under preow-463 and charge to the van
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
swift have rejected this as the van was sold 05-12-13
Show
Linda Trunkfield (Inactive)
added a comment - swift have rejected this as the van was sold 05-12-13
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH003588 |
Submitted on swift today
Show
Lorraine Pryor (Inactive)
added a comment - Submitted on swift today
Adrienne has checked on the photos and we don't appear to have any for these issue.
I will have to submitted these into swift with out photos today
I will have to submitted these into swift with out photos today
Show
Lorraine Pryor (Inactive)
added a comment - Adrienne has checked on the photos and we don't appear to have any for these issue.
I will have to submitted these into swift with out photos today
| Attachment | screenshot-1.jpg [ 52422 ] |
I have today submitted a PEr into swift to get the part number for this.
Show
Lorraine Pryor (Inactive)
added a comment - I have today submitted a PEr into swift to get the part number for this.
| PER | SBH001099 |
Waiting for the photo from Keith for this van
Show
Lorraine Pryor (Inactive)
added a comment - Waiting for the photo from Keith for this van
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Small Fittings (8 Weeks) [ 1 ] | Upholstery (8 weeks) [ 43 ] |