Details
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Type:
Bedroom Furniture (8 Weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Customer Code:LADR01
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Park:Ladram Bay
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Postcode:EX9 7BX
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Part Number:1713916
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Responsibility:Manufacturer Attending
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Plot:C61
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Hire_or_Retail:Retail
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Serial:14484h
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Model:Moselle
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Size:38x12
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ID Number:sbh003683
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Status Colour:
Complete
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Stock_Number:29377
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Times Scheduled:0
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Park_Company:Not defined
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Additional Contact Details:Mrs Lyn Shepherd 01275 840458
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SLA Status:
Issue Links
- Same Van
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PDIM-24
The customer has advised that there is a chip in the edging on the wallboard strip leading from the master bedroom to the en-suite
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- Awaiting Quote
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Activity
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Adrienne Barwell (Inactive)
added a comment -
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Swift have advised that this was completed on Friday by Adrian
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Adrienne Barwell (Inactive)
added a comment - Swift have advised that this was completed on Friday by Adrian
Rang Rea and advised that I really need to know what Adrian did on Monday because Darren has got to go to the site tomorrow and have another meeting with Mrs Sheppard
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Adrienne Barwell (Inactive)
added a comment - Rang Rea and advised that I really need to know what Adrian did on Monday because Darren has got to go to the site tomorrow and have another meeting with Mrs Sheppard
Chased for an update and to find out which jobs were completed, awaiting a response from Swift
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Adrienne Barwell (Inactive)
added a comment - Chased for an update and to find out which jobs were completed, awaiting a response from Swift
Claire at Ladram advised that Adrian attended on Friday and had hardly any parts with him. He told the customer that he was leaving because Swift and Surf Bay could not get their acts together. He advised that there was a replacement window but it back at Winkleigh. He then advised that he had another bits for her but they were all in his van that had broken down and that he was now using a hire van.
I have e-mailed Amy, Rea and Lisa to find out what an earth is going on and to find out when they can finally sort out this customer - awaiting response
I have e-mailed Amy, Rea and Lisa to find out what an earth is going on and to find out when they can finally sort out this customer - awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - Claire at Ladram advised that Adrian attended on Friday and had hardly any parts with him. He told the customer that he was leaving because Swift and Surf Bay could not get their acts together. He advised that there was a replacement window but it back at Winkleigh. He then advised that he had another bits for her but they were all in his van that had broken down and that he was now using a hire van.
I have e-mailed Amy, Rea and Lisa to find out what an earth is going on and to find out when they can finally sort out this customer - awaiting response
I have spoken to the Swift engineer who has confirmed that he will be attending tomorrow to some of the issues but that he hasn't got all of the parts to complete all of the repairs.
Adrian confirmed that he did have the toilet in stock.
Adrian advised that he will call Mrs Sheppard and update her
Adrian confirmed that he did have the toilet in stock.
Adrian advised that he will call Mrs Sheppard and update her
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to the Swift engineer who has confirmed that he will be attending tomorrow to some of the issues but that he hasn't got all of the parts to complete all of the repairs.
Adrian confirmed that he did have the toilet in stock.
Adrian advised that he will call Mrs Sheppard and update her
submitted to Swift - customer would like to be present when anyone attends, she works on Mondays and Tuesdays but can be available the rest of the time with notice
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Adrienne Barwell (Inactive)
added a comment - submitted to Swift - customer would like to be present when anyone attends, she works on Mondays and Tuesdays but can be available the rest of the time with notice